CONDITION | SUGGESTED SOLUTIONS |
Toner smear | • Clean the inside of the machine. See page |
| 63. |
| • Check the paper type and quality. See page |
| 33. |
| • Remove the toner cartridge and install a |
| new one. See page 66. |
Vertical repetitive | If marks repeatedly appear on the printed side |
defects | of the page at even intervals: |
| • The toner cartridge may be damaged. If a |
| repetitive mark occurs on the page, print a |
| cleaning sheet several times to clean the |
| cartridge. After the printout, if you still have |
| the same problems, remove the toner |
| cartridge and install a new one. See page |
| 66. |
| • Parts of the machine may have toner on |
| them. If the defects occur on the back of |
| the page, the problem will likely correct |
| itself after a few more pages. |
•The fusing assembly may be damaged. Contact a service representative.
Background scatter Background scatter results from bits of toner randomly distributed on the printed page.
A | • The paper may be too damp. Try printing |
with a different batch of paper. Do not open | |
packages of paper until necessary so that | |
the paper does not absorb too much | |
moisture. | |
• If background scatter occurs on an | |
envelope, change the printing layout to | |
| avoid printing over areas that have |
| overlapping seams on the reverse side. |
| Printing on seams can cause problems. |
•If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or the printer properties.
Misformed | • If characters are improperly formed and |
characters | producing hollow images, the paper stock |
| may be too slick. Try a different paper. See |
| page 33. |
| • If characters are improperly formed and |
| producing a wavy effect, the scanner unit |
| may need service. For service, contact a |
| service representative. |
CONDITION | SUGGESTED SOLUTIONS | ||
Page skew |
| • Ensure that the paper is loaded properly. | |
Aa | BbCc | • Check the paper type and quality. See page | |
33. | |||
|
| ||
AaBbC | c | • Ensure that the paper or other material is | |
|
| loaded correctly and the guides are not too | |
AaBbCc | tight or too loose against the paper stack. | ||
AaBbCc |
| ||
AaBbCc |
|
| |
Curl or wave |
| • Ensure that the paper is loaded properly. | |
|
|
| • Check the paper type and quality. Both high |
|
|
| temperature and humidity can cause paper |
|
|
| curl. See page 33. |
|
|
| • Turn over the stack of paper in the tray. Also |
|
|
| try rotating the paper 180° in the tray. |
Wrinkles or creases • Ensure that the paper is loaded properly.
•Check the paper type and quality. See page 33.
•Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts | • Check for leaking toner. Clean the inside of |
are dirty | the machine. See page 63. |
Solid Color or | • The toner cartridge may not be installed |
Black pages | properly. Remove the cartridge and reinsert |
A | it. |
• The toner cartridge may be defective and | |
need replacing. Remove the toner cartridge | |
and install a new one. See page 66. | |
• The machine may require repair. Contact a | |
service representative. |
Troubleshooting_ 85
