CONDITION | SUGGESTED SOLUTIONS |
Loose toner | • Clean the inside of the machine. See page |
| 63. |
| • Check the paper type and quality. See page |
| 33. |
| • Remove the toner cartridge and install a |
| new one. See page 66. |
| • If the problem persists, the machine may |
| require repair. Contact a service |
| representative. |
Character Voids | Character voids are white areas within parts of |
A | characters that should be solid black: |
• If you are using transparencies, try another | |
type of transparency. Because of the | |
composition of transparencies, some | |
character voids are normal. | |
• You may be printing on the wrong surface | |
of the paper. Remove the paper and turn it | |
around. | |
| • The paper may not meet paper |
| specifications. See page 33. |
Horizontal stripes | If horizontally aligned black streaks or smears |
| appear: |
AaBbCc | • The toner cartridge may be installed |
improperly. Remove the cartridge and | |
AaBbCc | reinsert it. |
AaBbCc | Remove the toner cartridge and install a |
| • The toner cartridge may be defective. |
AaBbCc | new one. See page 66. |
AaBbCc | • If the problem persists, the machine may |
| require repair. Contact a service |
| representative. |
Curl | If the printed paper is curled or paper does not |
| feed into the machine: |
•Turn over the stack of paper in the tray.
|
| Also try rotating the paper 180° in the tray. | ||
| • Change the printer option and try again. Go | |||
|
| to printer properties, click Paper tab, and | ||
|
| set type to Thin Paper. Refer to the | ||
|
| Software section for details. | ||
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| |
An unknown image | Your printer is probably being used at an | |||
repetitively appears | altitude of 1,000 m (3,281 ft) or above. | |||
on a next few | The high altitude may affect the print quality | |||
sheets or loose | such as loose toner or light imaging. You can | |||
toner, light print, or | set this option through Printer Settings Utility | |||
contamination | or Printer tab in printer driver’s properties. See | |||
page 28. | ||||
occurs. | ||||
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| |
Copying problems | ||||
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| |
CONDITION |
| SUGGESTED SOLUTIONS | ||
|
|
|
| |
Copies are too light |
| Use Darkness to darken or lighten the | ||
or too dark. |
| background of the copies. | ||
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| |
CONDITION | SUGGESTED SOLUTIONS |
|
|
Smears, lines, | • If defects are on the original, press |
marks, or spots | Darkness to lighten the background of your |
appears on copies. | copies. |
| • If no defects are on the original, clean the |
| scan unit. See page 65. |
|
|
Copy image is | • Ensure that the original is face down on the |
skewed. | scanner glass or face up in the DADF (or |
| ADF). |
| • Check that the copy paper is loaded |
| correctly. |
|
|
Blank copies print | Ensure that the original is face down on the |
out. | scanner glass or face up in the DADF (or |
| ADF). |
|
|
Image rubs off the | • Replace the paper in the tray with paper |
copy easily. | from a new package. |
| • In high humidity areas, do not leave paper |
| in the machine for extended periods of |
| time. |
|
|
Frequent copy paper | • Fan the stack of paper, then turn it over in |
jams occur. | the tray. Replace the paper in the tray with |
| a fresh supply. Check/adjust the paper |
| guides, if necessary. |
| • Ensure that the paper is the proper paper |
| weight. 75 g/m2 (20 lb bond) paper is |
| recommended. |
| • Check for copy paper or pieces of copy |
| paper remaining in the machine after a |
| paper jam has been cleared. |
|
|
Toner cartridge | • Your originals may contain pictures, solids, |
produces fewer | or heavy lines. For example, your originals |
copies than expected | may be forms, newsletters, books, or other |
before running out of | documents that use more toner. |
toner. | • The machine may be turned on and off |
| frequently. |
| • The scanner lid may be left open while |
| copies are being made. |
|
|
86_Troubleshooting
