Appendix

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, then call your nearest Samsung authorized service center.

 

Problem

 

Possible Solution

 

 

 

 

 

 

Poor picture quality.

 

Try another channel.

 

 

 

Adjust the antenna.

 

 

 

Check all wire connections.

 

 

 

 

 

 

Poor sound quality.

 

Try another channel.

 

 

 

Adjust the antenna.

 

 

 

 

 

 

No picture or sound.

 

Try another channel. Press the SOURCE button.

 

 

 

Make sure the TV is plugged in.

 

 

 

Check the antenna connections.

 

 

 

Check that the Mute feature is off.

 

 

 

 

 

 

No color, wrong colors or tints.

 

Make sure the program is broadcast in color.

 

 

 

Adjust the picture settings.

 

 

 

 

 

 

Picture rolls vertically.

 

Adjust the antenna.

 

 

 

Check all wire connections.

 

 

 

If you are using a VCR, check the tracking.

 

 

 

 

 

 

The TV operates erratically.

 

Unplug the TV for 30 seconds, then try operating it

 

 

 

again.

 

 

 

 

 

 

Your remote control does not

 

Press the “TV” button to put your remote control

 

operate your TV.

 

into TV mode.

 

 

 

Make sure the remote has batteries.

 

 

 

 

 

 

The TV won’t switch on.

 

Make sure the wall outlet is working.

 

 

 

Make sure the TV is plugged in.

 

 

 

Make sure the remote has batteries.

 

 

 

 

 

 

Digital broadcasting screen

 

Please check the digital signal strength and input

 

problem.

 

antenna.

 

 

 

 

 

 

There is a “clicking” sound

 

There is a sound when both Air and Cable are set to

 

repeatedly in Standby mode.

 

“Yes” in the TV Guide On ScreenTM Setup.

 

 

 

The sound is made by the TV trying to receive TV

 

 

 

Guide On ScreenTM data in Standby mode, and is not

 

 

 

a defect.

 

 

 

Set up the Antenna (Air)/Cable according to the

 

 

 

connection status in the TV Guide On ScreenTM Setup.

 

 

 

 

 

Continued...

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Samsung HL-S5679W manual Appendix, Troubleshooting