Samsung HT-E6500W, HTE6500WZA user manual Appendix, Symptom

Appendix

Symptom	Check/Remedy
The menu screen does not	• Are you using a disc that does not contain menus?
appear even when the menu
function is selected.
The aspect ratio cannot be	• You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or
	4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer to the
changed.	Blu-ray Disc jacket and then select the appropriate function.

•The product is not working. • Press and hold the remote control's 5 button for 5 seconds in STANDBY mode.

(Example: The power goes	- Using the RESET function will erase all stored settings.
out or a strange noise is	Do not use this unless necessary.
heard.)
• The Product is not working
normally.
You have forgotten the rating	• With no disc in the product, press and hold the product's 5 button for longer than 5
level password.	seconds. INIT appears on the display and all settings will return to the default values.
	Then, press the POWER button.
	- Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
Can't receive radio	• Is the antenna connected properly?
broadcasts.	• If the antenna's input signal is weak, install an external FM antenna in an area with
	good reception.
While listening to TV audio	• If the OPEN/CLOSE ^ button is pressed while listening to TV audio using the D. IN or
through the Product, no	AUX functions, the Blu-ray/DVD disc functions are turned on and the TV audio is muted.
sound is heard.
"Not Available" appears on	• The features or action cannot be completed at this time because:
screen.	1. The Blu-ray/DVD disc's software restricts it.
	2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
	3. The feature is not available at the moment.
	4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to a	• Press and hold the 5 button on front panel for more than 5 seconds with no disc in
resolution your TV cannot	the product. All settings will revert to the factory settings.
support (for example, 1080p),
you may not see a picture on
your TV.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the product.
	• Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
Abnormal HDMI output	• If random noise appears on the screen, it means that TV does not support HDCP (High-
screen.	bandwidth Digital Content Protection).

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HT-E6500W_ZA_0315.indd 62 2012-03-15 오후 4:36:28