Manuals / Samsung / TV and Video / Professional LFD Displays

Samsung PH64KRRMBF/EN, PH64KRPMBF/EN, PH64KRPMBF/NG Symptoms and Recommended Actions, Check List

Models: PH64KRPMBF/XY PH64KRRMBF/EN PH64KRPMBF/NG PH64KRPMBF/EN

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Troubleshooting

•Do not use benzene, thinner or other flammable substan- ces, or a wet cloth.

2)Maintaining the Flat Panel Display Screen.

Clean with a soft cloth (cotton flannel) smoothly.

•Never use acetone, benzene or thinner.

(They may cause flaws or deformation of the screen sur- face.)

•The user will be required to pay costs and related expenses for repairing damages caused.

Symptoms and Recommended Actions

Note

A PDP Display recreates visual signals received from the computer. Therefore, if there is a problem with the computer or the video card, this can cause the PDP Display to become blank, have poor coloring, become noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then contact a Service Center or your dealer.

1.Check if the power cord and the video cables are properly connected to the computer.

2.Check if the computer beeps more than 3 times when booting.

(If it does, request an a service for the main board of the computer.)

3.If you installed a new video card or if you assembled the PC, check if you installed the Adaptor (video).

4.Check if the scanning ratio of the video screen is set to between 50 Hz ~ 85 Hz. (Do not exceed 60Hz when using the maximum resolution.)

5.If you have problems in installing the Adaptor (video) driver, boot the computer in Safe Mode, remove the Display Adaptor in the "Control Panel −> System −> Device Administrator" and then reboot the computer to reinstall the Adaptor (video) driver.

Check List

Note

•The following table lists possible problems and their solutions. Before calling for assistance, check the information in this section to see if you can remedy any problems for yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.

Problems related to the Installation (PC Mode)

Note

Problems related to the PDP Display installation and their solutions are listed.

Q:The PDP Display screen flickers.

A:Check if the signal cable between the computer and the PDP Display is securely connected.

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Samsung PH64KRRMBF/EN manual Symptoms and Recommended Actions, Check List, Problems related to the Installation PC Mode

Contents

PDP Display SyncMaster P64FP P64FT Power Notational Installation Page Clean OthersPage Page Page Page Package Contents Checking the Contents of the PackageUnpacking Manuals CablesOthers Options P64FT Model Only Sold separately Your PDP Display Front Rear PC → DVI → AV → Hdmi → MagicInfo → Component → BNC Power Audio OUT Remote Control Power MTS User Installation Guide Tilt Angle and RotationVentilation requirement Vertical wall mount condition Embedded Mount guide Floor mount guide Installation Vesa Bracket DimensionsMechanical Layout Accessories sold separately Wall Bracket InstallationComponents To mount the product on the wall bracket Wall Bracket Angle Adjustment Remote Control RS232C Cable connections Control codes Data Power CheckSum Header 0xAA Command 0x11 Data Length ERR BNC DVI Ack/Nak CMD Val1 Length Check 0xAA 0xFF ‘A’ 0x18 Screen Sum PIP Introduction PIP Same as above Nak Header Command Natural Introduction Set Safety Lock Enable / Disable Header Command Connecting a Computer ConnectionsPage Using Whiteboard P64FT Model Only Connecting to a PC Pen Battery Charger Components and Their Functions 2-1. Stylus pen Charging a Stylus Pen Battery Connecting to a Stylus Pen 3-1. Attaching the DongleUsing a Stylus Pen Pairing Stylus Pens with the Monitor Activating CalibrationGo to Control Panel and run Samsung Interactive Whiteboard Click Start Calibration Adding Keyboard Commands to Pens Right-click Function Afterimage Burn-in Prevention Connecting to Other devices Connecting AV Devices Connecting to a Camcorder Connecting the BNC to BNC cable Connecting Using a DVI Cable Connecting Using a Hdmi Cable Connecting a DVD Player Connecting a DTV Set Top Cable/Satellite Box Connecting to an Audio System Installing Whiteboard P64FT Model Only MDC Multiple Display Control Installation Uninstallation Connecting to MDC Using MDC via RS-232C serial data communications standards Using MDC via Ethernet Connection Management Auto Set ID Cloning Command Retry Getting Started with MDC Page Main Screen Layout Volume MenusHome AlertPage Screen Adjustment Custom Options Dynamic ContrastGamma Control Auto Motion Plus PC Screen Adjustment SizePicture Size Detail Sound Adjustment BassTreble Balance L/R System Setup Video WallVideo Wall Format Screen Position PIP Size PIP SourceSound Select Fan & Temperature General Safety Lock SecurityOSD Display Button Lock Timer TimeClock Set Holiday Management Safety Screen Screen Burn ProtectionPixel Shift Screen Saver Tool Settings Remote ControlLamp Control Panel Control Reset Edit ColumnInformation Other Functions Resizing a Window Group Management Creating Groups Deleting Groups Renaming Groups Schedule Management Creating Schedules Schedule Modification Deleting a Schedule Troubleshooting Guide Issue SolutionPage Input Source ListEdit Name Picture PC / DVI / BNC Mode MagicBright Custom ContrastBrightness Sharpness Color Control Red Green Blue Color TempImage Lock Off Cool Normal Warm Custom Auto Adjustment Signal BalanceCoarse Fine Signal Control Picture AV / Hdmi / Component ModeSize Gain Offset Mode ColorTint Dynamic, Standard, Movie, or Custom can be activated Adjusting the PDP Display Adds a natural tone to the display Film Mode Digital NR Digital Noise ReductionOff Sound StandardMusic Movie Auto Volume BassTreble Balance Setup LanguageTime Clock Set Sleep Timer Timer1 / Timer2 / Timer3Holiday Management Add Menu Transparency Delete SelectedDelete All High Medium Low Opaque Safety Lock Change PIN LockEnergy Saving Hdmi Black Level Video WallFormat Normal Low Horizontal VerticalScreen Divider Full Safety Screen Pixel ShiftHorizontal Dot Vertical Line Timer Scroll Bar Eraser All White Pattern Period ScrollBar Resolution Select EraserAll White Pattern Power On Adjustment Side GrayOff 1024 x 1280 x 1360 x 1366 x Off Light Dark Reset Image ResetColor Reset OSD Rotation Multi Control ID Setup ID Input Self-Test Feature Check Maintenance and Cleaning Symptoms and Recommended Actions Problems related to the Installation PC ModeCheck List Problems related to the Screen Check Signal Cable messageNot Optimum Mode message Problems related to Audio Problems related to the Remote ControlPage General PowerSaver Plug and Play CapabilityDot Acceptable Preset Timing Modes Page For Better Display Product Information Image Retention Free Power Off, Screen Saver, or Power Save Mode Apply the Screen Scroll function on Product Page Contact Samsung Worldwide North AmericaLatin America Europe Bosnia CIS Asia Pacific Terms Middle EastAfrica Correct Disposal SRS TS XT Authority Correct disposal of batteries in this product Europe only