Samsung S27B970D Responsibility for the Pay Service Cost to Customers, Not a product defect

Appendix

MIDDLE EAST

IRAN	021-8255	http://www.samsung.com
OMAN	800-SAMSUNG (726-7864)	http://www.samsung.com
KUWAIT	183-2255	http://www.samsung.com
BAHRAIN	8000-4726	http://www.samsung.com
EGYPT	08000-726786	http://www.samsung.com
JORDAN	800-22273	http://www.samsung.com
MOROCCO	080 100 2255	http://www.samsung.com
SAUDI ARABIA	9200-21230	http://www.samsung.com
U.A.E	800-SAMSUNG (726-7864)	http://www.samsung.com
	AFRICA
CAMEROON	7095- 0077	http://www.samsung.com
COTE D’LVOIRE	8000 0077	http://www.samsung.com
GHANA	0800-10077	http://www.samsung.com
	0302-200077
KENYA	0800 724 000	http://www.samsung.com
NIGERIA	0800-726-7864	http://www.samsung.com
SENEGAL	800-00-0077	http://www.samsung.com
SOUTH AFRICA	0860-SAMSUNG (726-7864)	http://www.samsung.com
TANZANIA	0685 88 99 00	http://www.samsung.com
UGANDA	0800 300 300	http://www.samsung.com

Responsibility for the Pay Service (Cost to Customers)

NOTE

When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

•  If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.

•  If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).

•  If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.

•  If a product is reinstalled to move to a different spot or to move to a different house. •  If customer requests instructions on how to use because of another company’s product.

•  If customer requests instructions on how to use the network or another company’s program. •  If customer requests software installation and setup for the product.

•  If a service technician removes/cleans dusts or foreign materials inside of the product.

•  If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer’s fault

Product damage caused by customer’s mishandling or wrong repair

If a product damage is caused by;

•  external impact or drop.

•  use of supplies or separately sold product unspecified by Samsung.

•  repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd..

•  remodeling or repairing the product by customer.

•  using it with incorrect voltage or non-authorised electrical connections. •  not following the “cautions” in User Manual.

63