63

MIDDLE EAST

IRAN 021-8255 http://www.samsung.com
OMAN 800-SAMSUNG (726-7864) http://www.samsung.com
KUWAIT 183-2255 http://www.samsung.com
BAHRAIN 8000-4726 http://www.samsung.com
EGYPT 08000-726786 http://www.samsung.com
JORDAN 800-22273 http://www.samsung.com
MOROCCO 080 100 2255 http://www.samsung.com
SAUDI ARABIA 9200-21230 http://www.samsung.com
U.A.E 800-SAMSUNG (726-7864) http://www.samsung.com

AFRICA

CAMEROON 7095- 0077 http://www.samsung.com
COTE D’LVOIRE 8000 0077 http://www.samsung.com
GHANA 0800-10077
0302-200077 http://www.samsung.com
KENYA 0800 724 000 http://www.samsung.com
NIGERIA 0800-726-7864 http://www.samsung.com
SENEGAL 800-00-0077 http://www.samsung.com
SOUTH AFRICA 0860-SAMSUNG (726-7864) http://www.samsung.com
TANZANIA 0685 88 99 00 http://www.samsung.com
UGANDA 0800 300 300 http://www.samsung.com

Responsibility for the Pay Service

(Cost to Customers)

NOTE
When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use product or simply adjusts options without
disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).
• If a product is reinstalled or devices are connected additionally after installing the purchased product for
the rst time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company’s product.
• If customer requests instructions on how to use the network or another company’s program.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping or
online.

A Product damage caused by customer’s fault

Product damage caused by customer’s mishandling or wrong repair
If a product damage is caused by;
• external impact or drop.
• use of supplies or separately sold product unspecied by Samsung.
• repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd..
• remodeling or repairing the product by customer.
• using it with incorrect voltage or non-authorised electrical connections.
• not following the “cautions” in User Manual.
Appendix