10-M30UK(10-4 to 10-17) 5/22/00 3:32 PM Page 10

Chapter 10

General Printing Problems

Selecting the Default Printer

If you did not select this printer as the default, you’d better select it as the default printer before attempting to print a document.

To set the default printer, proceed as follows:

1)Select Start Settings Printers from the Windows task bar.

2)Double-click the Samsung SCX-1000 Series icon.

3)Select File Default Printer.

Problem

 

Cause & Solution

 

 

 

The printer does not

Check if the power cord is plugged in.

print

The printer cable is not connected properly.

 

The printer cable is defective. Check the cable

 

 

and replace it, if necessary.

 

The printer port is configured incorrectly.

 

 

Check Pinter Setting in Windows to make sure

 

 

that the print job is being sent to the correct

 

 

port (for example, LPT1).

 

A paper jam has occurred. Remove the jammed

 

 

paper.

 

This printer is not selected as the default.

 

 

Check the default printer.

 

The printer driver may be incorrectly installed.

 

 

Remove the existing printer driver, and re-install

 

 

the printer driver.

 

 

 

Printer prints, but no

Make sure the tape is removed from the

characters appear

 

printhead.

 

 

See 'Installing the Print Cartridges' on page 2-10

 

 

for more information.

 

Check the print cartridges to be sure they are

 

 

correctly installed. See 'Installing the Print

 

 

Cartridges' on page 2-10 for more information.

 

Check to see if the print cartridge ink is low or

 

 

empty.

 

Make sure print media is loaded in the printer.

 

 

 

Chapter 10

Problem

 

Cause & Solution

 

 

 

The paper does not feed

Make sure the print media is loaded correctly.

into the printer

 

Remove and re-insert paper correctly.

 

There is too many sheets in the Input Tray.

 

 

Remove some papers.

 

Do not mix paper types.

 

 

 

The data does not print

The printer cable is not connected properly.

correctly

The printer driver may be incorrectly installed.

 

 

 

Remove the existing printer driver, and re-install it.

 

 

 

Printing is too slow

Adjust the print quality setting.

 

Graphics print more slowly than text.

 

Colour prints more slowly than black and white.

 

Special media prints more slowly than plain paper.

 

Another running application affects print speed.

 

 

Close the running program if not required.

 

 

 

10-10Troubleshooting

Troubleshooting 10-11

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Image 53
Samsung SCX-1000 Series manual Selecting the Default Printer