Samsung SM-C900FZKDXEV, SM-C900FZDDXEV guide

Appendix

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

•Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

•Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.

Another Bluetooth device is not located

•Ensure that the Bluetooth wireless feature is activated on your device.

•Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

•Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Centre.

A connection is not established when you connect the device to a computer

•Ensure that the USB cable you are using is compatible with your device.

•Ensure that you have the proper driver installed and updated on your computer.

•If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

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Samsung SM-C900FZKDXEV, SM-C900FZDDXEV manual Error messages appear when opening multimedia files

Contents

SM-C900F/DS Table of Contents Appendix Read me first Basics Instructional icons Device overheating situations and solutionsWhen the device heats up while charging the battery Do the following when the device heats up When the device heats up during use Precautions for operating environment Device limitations when the device overheats Package contents Device layout Main antenna NFC antenna Rear camera Keys Charging the battery Battery Viewing the remaining charging time Charging with a Micro USB cable Reducing the battery consumption Battery charging tips and precautions Increasing the charging speed Power saving modeFast charging About Fast charging Mode Installing the SIM or Usim cardMaximum power saving mode SIM or Usim card Basics Removing the SIM or Usim card Customising SIM or Usim cards Using dual SIM or Usim cardsSetting preferred SIM or Usim cards Activating SIM or Usim cards Memory card microSD card Installing a memory card Removing the memory card Formatting the memory card Turning the device on and offRestarting the device Tapping TouchscreenTapping and holding Double-tapping DraggingSwiping Home screen Home screenSpreading and pinching Adding items Home screen options Removing items Moving itemsCreating folders Apps screen Using quick optionsManaging panels Rearranging items Searching for items Indicator iconsIcon Meaning Lock screen Always On Display Opening notifications when the screen is off Setting the schedule for the Always On Display featureControlling music playback when the screen is off Notification panel Using the notification panel Searching for content or nearby devices Using quick setting buttonsFinder Changing the input language Setting search categoriesEntering text Keyboard layout Copying and pasting Additional keyboard functions Dictionary Screen captureCapturing screenshots Smart capture Opening appsSecure Folder Introduction Creating Secure Folder Adding apps Setting auto lock for Secure FolderMoving content Tap →Settings →Auto lock Secure Folder Adding accounts Uninstalling Secure FolderHiding Secure Folder Multi window Split screen view Using additional options Switch locations between app windows Pop-up view Adjusting the window sizeMoving pop-up windows Registering an existing Samsung account Samsung accountRegistering your Samsung account Registering a new Samsung account Removing your Samsung account Transferring data from your previous deviceTap →Remove account →REMOVE Account →OK Transferring data from a mobile device Transferring backup data from a computer Device and data management Using the device as a removable disk for data transfer Updating the device Updating with Smart SwitchUpdating over the air Backing up and restoring data Performing a data resetUsing a Samsung account Using a Google account Search phone and scan for nearby devices Tap Refresh Connecting to other devicesConnecting to a TV Tap Refresh Streaming content on the registered TV Sharing features Deactivating emergency mode Emergency mode Play Store Installing or uninstalling appsInstalling apps Galaxy Apps Enabling apps Uninstalling or disabling appsSetting app permissions Managing apps Making calls Phone Receiving calls During a voice call Blocking phone numbersOptions during calls Missed calls Creating contacts manually ContactsAdding contacts During a video call Sharing profile Searching for contactsImporting contacts Sharing contacts MessagesSending messages Viewing messages Tap →Settings →Block messages →Block numbersBlocking unwanted messages Setting a message reminder Setting the message notificationInternet Activating secret mode Using secret modeBrowsing webpages Sending emails Changing security settingsDeactivating secret mode Setting up email accounts Camera etiquette CameraLaunching Camera Reading emails Viewing filter effects Using swipe gestures Taking photos or recording videos Basic shooting Customising shooting modes Auto modePro mode Locking the focus and exposure Continuous shot PanoramaHDR Rich tone Food Night Selfie Using the selfie flash Applying beauty effects Wide selfie Quick settings Camera settingsDownloading modes Common Camera settingsRear camera Front camera Gallery Viewing images Viewing images or videosSearching for images Viewing videos Viewing albums Tap →Create story Viewing storiesCreating stories Sharing stories Deleting an image or a video Deleting images or videosSharing images or videos Deleting stories Feedback Samsung MembersOn the Apps screen, tap Samsung →Samsung Members →Feedback On the Apps screen, tap Samsung →Samsung Members →Support CommunitySupport News & tips Game Launcher Using Game Launcher Using Game Tools Activating game power saving modeRemoving a game from Game Launcher Blocking notifications during games Samsung Notes Deleting notes Creating notes Creating events Calendar Starting S Health HealthCreating tasks Syncing events and tasks with your accounts Monitor your health and fitness Using S Health Additional information Using S Voice Setting a wake-up commandVoice Tips for better voice recognition Setting the languageVoice Recorder Making voice recordings Changing the recording mode Playing selected voice recordings My Files Clock Stopwatch Calculator Radio USB BackupListening to the FM radio Scanning radio stations Hiding apps SecureLock and hide apps Locking apps Gmail Secure Wi-FiGoogle apps Chrome YouTube Play MusicPlay Movies & TV Drive Introduction Wi-FiConnections Tap Connect Connecting to a Wi-Fi networkWi-Fi Direct Tap Wi-Fi Direct Sending and receiving data Bluetooth Sending and receiving data Pairing with other Bluetooth devices Tap Unpair Unpairing Bluetooth devicesDevice visibility Data usage NFC and payment Flight modeLimiting data usage Making payments with the NFC feature Using the NFC feature Sending data Mobile hotspot and tethering Mobile networks Using the mobile hotspot Location SIM card manager Printing More connection settings Download booster MirrorLink Sounds and vibration Display NotificationsOptions Blue light filter Managing shortcuts Easy modeSwitching to easy mode Wallpapers and themes Advanced features Adding emergency contacts Send SOS messages Using the quick optimisation feature Device maintenance Storage Battery Ultra data saving Device security Lock screen and security Applications Fingerprint recognition Registering fingerprints For better fingerprint recognition Using fingerprints to sign in to accounts Verifying the Samsung account passwordDeleting fingerprints Unlocking the screen with fingerprints Tick Sign in using your fingerprints and tap RememberCloud and accounts Samsung Cloud Accounts Samsung account AccessibilityBackup Google General management About device Software update Appendix Troubleshooting Forcing restart Resetting the device Sound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Trademarks Copyright