Basics
When the device heats up during use
When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat.
•During the initial setup after purchase or when restoring data
•When downloading large files
•When using apps that require more power or using apps for extended periods
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•While multitasking (or, when running many apps in the background)
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•When using large amount of data for syncing with the cloud, email, or other accounts
•When using a navigation app in a car while the device is placed in direct sunlight
•When using the mobile hotspot and tethering feature
•When using the device in areas with weak signals or no reception
•When charging the battery with a damaged USB cable
•When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
•When you are roaming
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