Manuals / Sanyo / Photography / Security Camera

Sanyo VDC-HD3100/HD3100P, VDC-HD3300/HD300P 9/10, E-mail transmission function does not work

Models: VDC-HD3100/HD3100P VDC-HD3300/HD300P

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The e-mail transmission function does not work.

1On the E-MAIL SETTING screen, incorrect user ID/password information is specified in the AUTHENTICATION section.

Set the correct login ID and password.

2The server address is wrong. Or connection to the server is down.

Check the server address settings.

3The SMTP server requires authentification.

If [AUTHENTICATION] is set to “NO USE”, the e-mail transmission function does not work when the SMTP server requires authentification. Contact your network administrator and change the authentication setting according to the SMTP server setting.

This camera supports the two authentication methods, “SMTP” and “POP3 (POP before SMTP)”.

4Transfer is blocked by the “Outbound Port 25 Blocking (OP25B)” implemented by your provider. Select the SMTP authentication for the camera and change the destination e-mail server port from

25 to 587.

Use the destination e-mail server of your provider.

I cannot view the image data I received on my cell phone.

Some cell phones have a limit on the size of image data they can handle.

Check the resolution of your cell phone.

Q&A 9/10

Image 107

Sanyo VDC-HD3100/HD3100P, VDC-HD3300/HD300P specifications 9/10, E-mail transmission function does not work

Contents

Introduction1/15 VDC-HD3300/HD300P VDC-HD3100/HD3100PIntroduction 2/15 HV/OFF Introduction 3/15Introduction 4/15 Introduction 5/15 Introduction 6/15 ASSIST/IRIS SettingsIntroduction 7/15 Introduction 8/15 Alarm Input Terminal ConnectionIntroduction 9/15 Alarm Output Terminal ConnectionConnection to 24 VAC power supply Connection to 12 VDC power supplyAbout the internet connection Using PoEIntroduction 10/15 Introduction 11/15 Press the SET button for 2 seconds or more Introduction 12/15Introduction 13/15 Adjusting focusIntroduction 14/15 Press the NEAR/FAR button to adjust the iris levelIntroduction 15/15 Quick Operation Guide1/10 Turn on the camera Connect the power cable to the power terminalsConnect the network LAN socket to your PC using a LAN cable Quick Operation Guide 2/10Quick Operation Guide 3/10 Access the camera from your PCs Web browserQuick Operation Guide 4/10 Detect Quick Operation Guide 5/10Quick Operation Guide 6/10 Quick Operation Guide 7/10 Quick Operation Guide 8/10 Quick Operation Guide 9/10 Quick Operation Guide 10/10 Optional ConfigurationBefore You Begin Network Operation1/13 Monitor live video Access the camera from your Web browserBefore You Begin Network Operation 2/13 Assign a unique IP address to each cameraStatus Before You Begin Network Operation 3/13Insert the supplied CD-ROM into the CD-ROM drive of your PC Click Auto IP SetupBefore You Begin Network Operation 4/13 Make changes to the camera data and click Execute Select the desired camera and click Manual settingBefore You Begin Network Operation 5/13 Before You Begin Network Operation 6/13 Click Network Connections Before You Begin Network Operation 7/13Control Panel, click Network and Internet Connections Click Properties Before You Begin Network Operation 8/13Control Panel, click Network and Sharing Center Before You Begin Network Operation 9/13Select the Internet Protocol Version 4 TCP/IPv4 check box Before You Begin Network Operation 10/13Click Manage network connections Double-click Local Area ConnectionBefore You Begin Network Operation 11/13 Before You Begin Network Operation 12/13 Disabling authentication check at loginBefore You Begin Network Operation 13/13 Working with Live Screen1/10 Start Internet Explorer Type your user name and password and click OKWorking with Live Screen 2/10 Working with Live Screen 3/10 Working with Live Screen 4/10 Working with Live Screen 5/10 Other Buttons Working with Live Screen 6/10Menu Selection Buttons Size Working with Live Screen 7/10Working with Live Screen 8/10 Click Close Working with Live Screen 9/10Click the Capture button on the tool panel Automatic Stop Starting alarm signal outputStopping alarm signal output Working with Live Screen 10/10VDC-HD3300/HD300P VDC-HD3100/HD3100P Working with Administrator Configuration Screens1/50Working with Administrator Configuration Screens 2/50 DDNS, select on Working with Administrator Configuration Screens 3/50IP ADDRESS, select Dhcp Working with Administrator Configuration Screens 4/50 Http PORT, type your Http port number Working with Administrator Configuration Screens 5/50Working with Administrator Configuration Screens 6/50 Clock DISPLAY, select the clock display style Working with Administrator Configuration Screens 7/50TITLE, type the desired camera title and click SET Working with Administrator Configuration Screens 8/50 Working with Administrator Configuration Screens 9/50 Working with Administrator Configuration Screens 10/50 Anonymous User LOG IN, select on and click SET Working with Administrator Configuration Screens 11/50Configure the image quality Picture Quality Working with Administrator Configuration Screens 12/50Configure the resolution Resolution Frame RATE, select the frame rate of the stream Working with Administrator Configuration Screens 13/50When your selection in Priority is Quality Picture Quality When your selection in Priority is Bitrate BitrateWorking with Administrator Configuration Screens 14/50 Configuration Summary for Each Sub Menu Item Working with Administrator Configuration Screens 15/50Sense UP, select the electronic sensitivity boosting power Working with Administrator Configuration Screens 16/50Configuring Monitoring Conditions Switching between Monitoring ConditionsMASKING, select on and click SET Working with Administrator Configuration Screens 17/50White BALANCE, select AWC Working with Administrator Configuration Screens 18/50Click SET and then Back Working with Administrator Configuration Screens 19/50 Resize the center metering area Working with Administrator Configuration Screens 20/50BLC, select Center and click SET BLC, select Masking and click SET Working with Administrator Configuration Screens 21/50Click SET and then Back Working with Administrator Configuration Screens 22/50 Working with Administrator Configuration Screens 23/50 Working with Administrator Configuration Screens 24/50 DAY/NIGHT, select Auto Working with Administrator Configuration Screens 25/50Manually Configuring Mode-Switching Luminance Level ADJ Fixing Camera to Black-and-White Video Mode Working with Administrator Configuration Screens 26/50Fixing Camera to Color Video Mode GAMMA, select the gamma correction level and click SET Working with Administrator Configuration Screens 27/50Vivid Color EFFECT, select on and click SET Select the Manual check box Working with Administrator Configuration Screens 28/50DNR, select on and click SET Click Privacy Mask in the sub menu Working with Administrator Configuration Screens 29/50MIRROR, select the desired mirror mode and click SET Click ONE Push to focus on the subjectCOLOR, select the color of the mask patterns Working with Administrator Configuration Screens 30/50Select the Setting Items check box Working with Administrator Configuration Screens 31/50 Working with Administrator Configuration Screens 32/50 Working with Administrator Configuration Screens 33/50 Checking how the motion sensor works Working with Administrator Configuration Screens 34/50SENSITIVITY, select the detection sensitivity Working with Administrator Configuration Screens 35/50 Working with Administrator Configuration Screens 36/50 Alarm Working with Administrator Configuration Screens 37/50Alarm OUT1, select Remote Working with Administrator Configuration Screens 38/50Configure your e-mail server Working with Administrator Configuration Screens 39/50To send a test e-mail, click Test Working with Administrator Configuration Screens 40/50AUTHENTICATION, select the authentication method Mail ADDRESS, type the recipient e-mail addressesIf you selected Interval Working with Administrator Configuration Screens 41/50TRIGGER, select the e-mail transmission conditions If you selected Network FailureTEXT, type the message text and click SET Working with Administrator Configuration Screens 42/50SUBJECT, type the subject title of the e-mail To use the passive FTP mode, in FTP PASSIVE, select USE Working with Administrator Configuration Screens 43/50To use a temporary file, set Temporary File to USE Working with Administrator Configuration Screens 44/50If you selected Alarm IN1/2, MOTION, or Alarm OUT1/2 Working with Administrator Configuration Screens 45/50Working with Administrator Configuration Screens 46/50 Working with Administrator Configuration Screens 47/50 Click SET Working with Administrator Configuration Screens 48/50Select the firmware updater file Working with Administrator Configuration Screens 49/50 Access LOG Working with Administrator Configuration Screens 50/50A1/10 2/10 Cannot access the cameraCamera has been suddenly disconnected 3/10Buttons on the control panel/tool panel do not respond 4/10Cannot set Shutter to Short or Long 5/10Cannot display Live video 6/10Video image is distorted and cannot be displayed correctly 7/10Live video image is noisy 8/10E-mail transmission function does not work 9/1010/10 Upgrade has been terminatedCopyright Notice/How to Use This Manual1/8 Copyright Notice/How to Use This Manual 2/8 Copyright Notice/How to Use This Manual 3/8 Copyright Notice/How to Use This Manual 4/8 Main window Index windowTitle window End Previous/Next123 3 ... a B CCopyright Notice/How to Use This Manual 8/8