Sanyo VDC-HD3300/HD300P, VDC-HD3100/HD3100P specifications 6/10, Cannot display Live video

I cannot display LIVE video.

1ActiveX control is not installed in your PC. Install ActiveX.

2There is network congestion.

It may take some time until the screen can be displayed. Please wait.

The message “THE UNIT IS BUSY” appears on the screen if the number of simultaneously accessible users is already reached.

3The version of the installed ActiveX control is old.

When another ActiveX control for network cameras is installed, video may not be displayed due to compatibility issues between the different versions. Install the H.264 Plug-In included in the supplied CD-ROM or the latest H.264 Plug-In you can download from SANYO CCTV System Web page.

4The Web browser you are using for accessing the camera is configured to connect to the Internet via proxy server.

Some proxy servers block UDPs during H.264 browsing. In this case, either change the settings to browse H.264 using HTTP, or browse using JPEG.

I cannot install the “H.264 Plug-In” included in the supplied CD-ROM.

1The OS of your PC is not a recommended OS.

The OS must be Windows Vista, Windows XP Home Edition or Windows XP Professional SP2 or later for the H.264 Plug-In to run.

2You are not logged into the PC with administrator privileges.

To install the H.264 Plug-In in a PC, you need OS administrator privileges. If you are logged in with user privileges, log out and log in again with administrator privileges to do the installation.

An error code appears and no LIVE video is displayed.

1The configured IP address or domain name is wrong. Configure the IP address or domain name correctly.

2If the address or domain name is correct, then the network connection has timed out.

Use the network when it is not congested, or check whether there are other applications using the network and if there are, stop them for example.

The screen has suddenly stopped refreshing.

A camera power or network fault has occurred.

Q&A 6/10