Troubleshooting
Other Printing Problems
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| Possible Causes, Descriptions, and Solutions |
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| The print on the | If “Toner Saver” is selected in the [Print Quality] tab on the printer driver tab, | |
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| entire page is fad- | the entire page will be faded when printed. | |
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| ed. | See the printer driver's Help. | |
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| The print smudges. | The settings have not been set to thick paper when printing on thick paper. | |
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| • | PCL 5c/PostScript 3 |
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| Select “Thick” for [Type] on the printer driver's [Paper] tab. |
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| • | RPCS™ |
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| Select “Thick Paper” for [Paper Type] on the printer driver's [Print Set- |
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| tings] tab. |
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| The color of the | If a specific color is missing, turn the main power switch off and on. If this | |
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| printout is differ- | does not solve the problem, contact your sales or service representative. | |
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| ent from the color | See the printer driver's Help. | |
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| specified. | ||
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| When printing | If the printer driver is configured to use the graphics command, the graph- | |
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| graphic data, the | ics command from the machine is used to print. | |
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| output and the | If you want to print accurately, set the printer driver to print without using | |
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| screen are differ- | ||
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| the graphics command. | ||
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| ent. | ||
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| See the printer driver's Help. | ||
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| Page layout is not | Print areas differ depending on the machine used. Information that fits on | |
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| as expected. | a single page on one machine may not fit on a single page of another ma- | |
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| chine. | |
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| Adjust the [Print Area] settings in the printer driver. | |
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| See the printer driver's Help. | |
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| Duplex printing is | • Duplex printing cannot be done with paper set in the optional bypass | |
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| malfunctioning. |
| tray. When using duplex printing, make settings to use paper from a |
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| tray other than the optional bypass tray. |
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| • Duplex printing cannot be done with thick paper, OHP transparencies, | |
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| labels, or thin paper specified as the paper type. Specify another paper |
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| type. |
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| • Duplex printing cannot be done with a tray for which | |
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| been specified as “Paper Type” on the System Settings menu. Change |
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| the “Paper Type” setting for the tray to |
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| tings menu. See the General Settings Guide. |
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