Troubleshooting

Machine Does Not Print

 

 

Possible Cause

Solutions

 

 

 

 

 

 

Is the power on?

Confirm the cable is securely plugged into the power outlet and

 

 

 

the machine.

 

 

 

Turn on the main power switch.

 

 

 

 

 

 

Is the machine online?

If not, press [Online] on the display panel.

 

 

 

 

 

 

Does the printer function

If so, check the error message on the display panel and take the re-

 

 

status indicator stay red?

quired action.

 

 

 

 

 

 

Is there a warning status or

If so, check the error message or warning status on the display

 

 

error message on the dis-

panel and take the required action.

 

 

play panel?

 

4

 

 

 

 

Can you print a configura-

If you cannot print a configuration page, there maybe a machine

 

 

tion page?

malfunction. Contact your sales or service representative.

 

 

 

See p.52 “Machine Condition” for printing a configuration page.

 

 

 

 

 

 

Is the interface cable con-

Connect the interface cable securely. If it has a fastener, fasten that

 

 

nected securely to the ma-

securely as well.

 

 

chine and the computer?

See “Connecting the Machine”, Printer Reference 1.

 

 

 

 

 

 

 

 

 

Are you using the correct

The type of interface cable you should use depends on the com-

 

 

interface cable?

puter. Be sure to use the correct one. If the cable is damaged or

 

 

 

worn, replace it.

 

 

 

See “Connecting the Machine”, Printer Reference 1.

 

 

 

 

 

 

Was the interface cable

Connect the interface cable before turning on the machine.

 

 

connected after the ma-

 

 

 

chine was turned on?

 

 

 

 

 

 

 

Is the signal status satisfac-

To check the signal status, press {User Tools/Counter/Inquiry} on the

 

 

tory when using wireless

control panel, and then [System Settings] on the display panel. On

 

 

LAN in Infrastructure

the [Interface Settings] tab, select [IEEE 802.11b] and then press [Wire-

 

 

mode ?

less LAN Signal]. If signal quality is bad, move the machine to a lo-

 

 

 

cation where signals pass or remove any objects that block signals.

 

 

 

 

 

 

When using Wireless LAN,

Confirm the machine's display panel that the SSID is correctly set.

 

 

is the SSID correctly set?

See “Interface Settings/IEEE 802.11b (Option)”, General Settings Guide.

 

 

 

 

 

 

 

 

 

When using a Wireless

Confirm the access point settings when in Infrastructure mode.

 

 

LAN, is the access point

Depending on the access point, client access may be limited by the

 

 

correctly set?

MAC address.

 

 

 

Also, confirm there are no problems in transmission between ac-

 

 

 

cess point and wired clients, and between access point and wire-

 

 

 

less clients.

 

 

 

 

 

 

When using Wireless LAN,

Confirm the orange LED is lit, and the green LED is lit or blinks

 

 

is the LED on the Wireless

during transmission.

 

 

LAN card lit or blinking?

 

 

 

 

 

 

 

Is the Wireless LAN being

In that case, turn the main power switch off and on. Also, chang-

 

 

used in Ad Hoc mode?

ing some of the settings in [Network] on the [Interface Settings] tab in

 

 

 

[System Settings] on the display panel may solve the problem.

 

 

 

 

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Savin 1232 appendix Machine Does Not Print, Possible Cause Solutions