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24-hour hotline technical support services are available to answer technical questions about the operation, maintenance and repair of Scientific-Atlanta products.

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On and off-site training plus technical support services are available for both equipment operators and system administrators.

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Warranty and post-warranty support services are available to assist customers returning Scientific-Atlanta products for service or repair.

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When returning equipment, the customer is solely responsible for equipment packaging and transportation costs both to and from the factory.

2.formationNotifyScientificandshipping-Atlantaions,oftructionstheproblemwillbeimmediately,providingprovided.

themodelnumberandserial numberoftheequipmentplusdetailsoftheproblem.Onreceiptofthisinformation,servicein-

At the cus omer's request, Scientific-Atlanta will make reaso able efforts to provi w rranty service at the customer's premises, provided that the customer pays current field

 

 

 

Onceiptofinstruc

returntheproductbyprepaidfreight.

service rates plus direct vel and acc

m odation

xpenses.

 

 

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equipm

fault devel

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follo ing s

s. For complete information, see “Product return”.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Iftheproductorfaulisnotcoveredunderwarranty,Scientific-Atlantawillprovideanestimateofrepairchargesinadvanceofanyworkperformed.

 

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