Finding More Help | Seagate STCK1000100 specification

6. Troubleshooting	Finding More Help

I know the Seagate Wireless Plus device is broadcasting, but I can’t connect to it

Three or more wireless-enabled devices can stream from the Seagate Wireless Plus device at one time.To see how many devices are currently connected to the Seagate Wireless Plus device, open the Seagate Media app and tap the Connected icon.

The Seagate Wireless Plus device beeps when I plug it in to my computer

Your Seagate Wireless Plus device is low on battery power. Connect your Seagate Wireless Plus device to a power outlet using the included USB to DC power cable and the USB wall adapter to charge the device.

Album cover art appears in my photo slideshows

Your Seagate Wireless Plus device includes pictures that are larger than 50 kilobytes in its collection of photos, so album cover art larger than this will appear in photo slideshows. To prevent album cover art from appearing in slideshows, make sure that album cover art is smaller than 50 kilobytes.

Finding More Help

If you haven’t found answers to your questions, go to this link on the Seagate Web site and review:

•How-to videos

•Firmware updates (when available)

•Software updates (when available)

•FAQs

In addition to the information provided in this guide, you can view a video located on your Seagate Wireless Plus device for an overview of setting up and using your new Seagate Wireless Plus device. To view the video, connect the Seagate Wireless Plus device to your computer and locate the video titled “Getting Started.”

Seagate Wireless Plus User Guide

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Seagate STCK1000100 manual Finding More Help, Album cover art appears in my photo slideshows

Contents

Seagate Wireless Plus User Guide Model 1AYBA2 Seagate Wireless Plus User Guide Regulatory Compliance FCC Class B Information Important Note FCC Radiation Exposure Statement Radiation Exposure Statement Battery SafetyIndustry Canada Déclaration dexposition aux radiations Seagate Wireless Plus device is not intended for office use Seagate Wireless Plus User Guide Contents An Overview of Your Seagate Wireless Plus Device Introduction About This Guide Product Specifications Supported DevicesSupported Web Browsers Hardware Specifications Supported File Types About Seagate Wireless Plus Wi-Fi Security Setting up the Seagate Wireless Plus Device Unpacking Your Box Setting up Your Device and Loading Content Set up Your DeviceLoading Content Disconnecting and Powering On Connecting to Your Seagate Wireless Plus Select Apple System Preferences Connecting to the Seagate Wireless Plus from a Smartphone Click the Wi-Fi icon at the top of the Seagate Media App Connecting to a network Seagate Wireless Plus User Guide Installing the Seagate Media app Installing Seagate Media SyncViewing and Playing Your Media Searching for Files Playing Videos Viewing Photos Photos Screen Playing Music To view a slideshowTo stop playback of a slideshow To control the currently playing song Now Playing Screen Viewing Content in Folders Viewing Documents Downloading Content to Your Media Device or Computer Contents of a Selected Device Copying and Synchronizing Files Using a Mac Computer Synchronizing Your Files with Seagate Media Sync Copying and Synchronizing Files Using a Windows Computer My Devices Window in Seagate Media Sync Simple iPad Sync Simple SyncCustom Sync Managing Your Connected Drives Restarting Your Seagate Wireless Plus Device To shut down and restart your Seagate Wireless Plus device Select Shut Down Seagate Wireless Shutting Down the Seagate Wireless Plus DeviceRestoring Seagate Wireless Plus to its Original Settings To restore your Seagate Wireless Plus device Setting a Password Changing the Name of Your Seagate Wireless Plus DeviceDisconnecting From the Seagate Wireless Plus Network Select Edit Seagate Wireless Name Deleting Content from Your Seagate Wireless Plus Device Changing the Language of the Seagate Media app Understanding the Seagate Wireless Plus Components Power LED Adapter cable activity lights White blink Activity Charging the Battery Charging Seagate Wireless Plus Troubleshooting Common Problems and Solutions Song, video or other file won’t play Finding More Help Album cover art appears in my photo slideshows