9Before Calling for Service

The malfunctions shown in the left-hand column below, labelled “Fault,” do not necessarily indicate functional faults of the machine. It is therefore advisable to refer to “Checking” shown in the right-hand column before calling for service.

 

Fault

Checking

 

 

 

(1)

The display shows symbols that do not make sense.

• Has the machine been initialized properly as shown in

 

 

“GETTING STARTED”?

 

 

(Note that initialization clears all the data and programmed

 

 

settings stored in memory.)

 

 

 

(2)

The display won’t illuminate even when the mode switch

• Is power supplied to the electrical outlet?

 

is turned to any other position than “OFF”.

• Is the power cord plug out or loosely connected to the

 

 

AC outlet?

(3)

The display is illuminated, but the whole machine

• Is a clerk code assigned to the register?

 

refuses registrations.

• Is the mode switch set properly at the “REG” position?

(4)

No receipt is issued.

• Is the paper roll properly installed?

 

 

• Is there a paper jam?

 

 

• Is the receipt function in the “OFF” status?

 

 

• Is the print head release lever at the printing position?

(5)

No journal paper is taken up.

• Is the take-up spool installed on the bearing properly?

 

 

• Is there a paper jam?

 

 

 

(6)

Printing is unusual.

• Is the print head release lever at the printing position?

 

 

• Is the paper roll properly installed?

 

 

 

Error message table

When the following error messages are displayed, press the lkey and take a proper action according to the table below.

Error message

Error status

Action

 

 

 

 

 

 

ENTRY ERROR

Registration error

Make a correct key entry.

MISOPERATION

Misoperation error

Make a correct key entry.

NO RECORD

Undefined code is entered.

Enter a correct code.

MEMORY FULL

Memory is full (in the akey programming).

Program the akey within 25 steps.

SBTL COMPUL.

Compulsory depression of the skey for

Press the skey and continue the operation.

 

direct finalization

 

 

 

 

TEND COMPUL.

Compulsory tendering

Make a tendering operation.

NOT ASSIGNED

No entry of a clerk code

Make a clerk code entry.

OVER LIMIT.

Overflow limitation error

Make a registration within a limit of entry.

INH. OPEN PR

The open price entry is inhibited.

Make a preset price entry.

INH. UNIT PR

The preset price entry is inhibited.

Make an open price entry.

NOT NON-TEND

The direct finalization is inhibited.

Make a tendering operation.

BUFFER FULL

Subtotal void is not allowed.

Finalize the transaction, and correct the wrong

 

 

entries in the void mode.

HEAD UP

Print head release lever is lifted up.

Move the lever toward the take-up spool (to the

 

 

printing position).

PAPER EMPTY

Receipt and/or journal paper roll is not

Install a receipt and/or journal paper.

 

installed or empty.

 

 

 

 

69

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Sharp XE-A401 instruction manual Before Calling for Service, Error message table
Page 70 Page 72

XE-A401 specifications

The Sharp XE-A401 is a versatile and user-friendly electronic cash register tailored for retail and hospitality environments. It is designed to streamline operations and enhance efficiency in various business settings. With its robust features and reliable performance, the XE-A401 has become a popular choice among small to medium-sized businesses.

One of the standout features of the Sharp XE-A401 is its large LCD display. This clear, easy-to-read screen allows cashiers to view transaction details without any strain. The display can be adjusted for optimal viewing angles, ensuring that both the operator and customers can see the information clearly. Additionally, the register is equipped with a large keyboard that includes 20 department keys, allowing for quick and easy input of frequently sold items.

The XE-A401 supports various payment methods, including cash, credit, and debit cards, making it a flexible solution for modern retailers. It also has a built-in thermal printer that produces high-quality, clear receipts. The printer is fast and reliable, reducing wait times for customers during busy hours.

In terms of inventory management, the XE-A401 excels with its ability to track up to 2,000 price lookups (PLUs). This feature enables businesses to keep close tabs on their inventory levels and sales trends, helping them make informed stock management decisions. Moreover, the cash register allows for the programming of up to 100 clerks, enabling separate tracking of sales for different employees.

Another noteworthy characteristic of the Sharp XE-A401 is its simple yet effective reporting capabilities. Users can generate a variety of sales reports, including daily sales, tax reports, and departmental reports. This functionality enables business owners to analyze their sales data quickly and make necessary adjustments to enhance profitability.

The XE-A401 is designed with ease of use in mind. Its intuitive interface simplifies operations, making it suitable for businesses with different staff skill levels. Furthermore, the compact design of the cash register ensures it can fit neatly on counters without taking up excessive space.

In summary, the Sharp XE-A401 is a well-rounded cash register that combines advanced features with user-friendly functionality. Its impressive display, robust payment options, extensive inventory management, and comprehensive reporting make it an ideal choice for businesses seeking to enhance their operational efficiency. With its reliability and performance, the XE-A401 proves to be an invaluable asset in today’s competitive retail environment.
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