Troubleshooting
Phone does not “turn on” or “boot up”.
If the phone does not
Step 1 - Check all the connections into the phone (5 Volt Power supply, RJ 45 Ethernet connection, and Handset cord.)
Step 2 - Check the wall socket and confirm that AC power is available. Try plugging another electrical device into the socket to confirm power.
Step 3 - Contact Network Administrator or Service Provider. Tell them that the phone does not boot up and that all the connections including the AC have been checked. Please have the Model: SPA 841, Serial Number and telephone number ready for the support personnel. The Serial Number is printed on the bottom of the phone.
Phone will not make or receive calls.
If the phone will not make or receive calls, please execute the following steps.
Step 1 - Please press “i” button, then “11”, then “2”. This will provide the registration information for Extension 1 of the phone. The screen should display “E1 Registered” and other information in the format provided below. There may be a problem and the screen will display “Not Registered”.
SIPURA
E1 Registered
Last Reg: 08:33 1/3
Next Reg in: 13s
Status cancel
Step 2 – Write down if the phone is “Registered” or “Not Registered”. To exit from this menu option, press the “i”.
Step 3 – Get the Current IP Address of the phone. To get the Current IP Address, please press "i", "9", “2”. The phone will display the Current IP Address and please write it down. To exit from this menu option, press the “i” button.
Step 4 - Contact your network administrator or service provider. Please have your Model: SPA 841, Serial Number, telephone number, Current IP Address and Registration Status (Registered, Not Registered) ready for the support personnel. The Serial number is printed on the bottom of the phone.
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