Smart Technologies 2011 Chapter 1: Getting started

Chapter 1: Getting started

This documentprovidesanswers to frequently askedquestions (FAQ)about activating theEducation

SoftwareI nstaller.Topics covered includeproduct keys, deployingproductk eys tomultiple

computers,entitlements and troubleshootingbasic issues. Some of the information in this document

is intendedfor IT administrators and othersexperiencedw ith deployingsoftware in a networked

environment.

Formore informationon the Education Software Installer, see the EducationSoftw areInst aller2011

system administrator’sguide for Windows operatingsy stems (smarttech.com/kb/160531)or the

EducationSoftware Installer 2011 system administrator’s guidefor Mac OS X operating system

software(s marttech.com/kb/160532).

Formore informationon SMART s oftware, got o smarttech.com/support.

Chapter 1

1

Contents

Main Page Contents Page Chapter 1: Getting started Chapter 1 Page Chapter 2: Product keys Where do I get a product key for my software? Chapter 2 How do I find the activation status of my SMART software? Page Page Page Page Chapter 3: Deploying software product keys to more than one computer Should I activate my software before or after imaging? How do I deploy a product key when I install software on Windows computers? How do I deploy only a product key after I install software on multiple network computers? How do I mix and match my product keys? Page Page Page Chapter 4: Entitlements What updates am I entitled to? Chapter 4 What can I install on a computer that isnt connected to an interactive whiteboard? T What can I install on my home computer? Page Page Why doesnt Mixed Reality Tools work when I enter my Mixed Reality Tools product key? How do I activate Mixed Reality Tools? What is the correct product key for my SMART software? Page Page Chapter 5: Troubleshooting How do I activate my SMART software using the Activation Wizard? Chapter 5 Why isnt my software activating? Why is my product key invalid?