Chapter 5: Troubleshooting
How do I activate my SMAR T software usingt heAc tivation Wizard? 23
Why isn’t my softw areactiv ating? 24
Why is my productkey invalid? 24
What happensif I expand my purchase from SMART Notebook software to
SMARTClassroomSuitesoftware? 25
Why does the Activating... bubble appearin the system tray? 25
Why doesthe activation status of my SMARTsoftwares ayit expires 90 days afterIactivate it? 25
How do I activate SMART R esponsesoftware? 25
How do I activate a SMART R esponseVE s ystem? 26
Why didn’t my SMART Response software activate when I connected the receiver? 26
Why does a trial window appearafter I enter my SMART Notebook software product key? 26

How do I activate my SMART software using the

Activation Wizard?

Youhave the option of using the Activation Wizard for either automaticor manual activation. If the
computerisn’t connected to the Internet or yourfirewall is blocking the SMART server, you’reunable
to use the automaticactiv ationoption.
NN OT E
If you have a firewall that blocks access to t heSMAR T server, SMART recommendsyou configure
aproxy t hatallows you to access the server (https://webservices.smarttech.com).
If you manuallyact ivate yours oftware, you can use oneof three methods in the Activation Wizard.
SMARTrecommends using the methodsin the following order:
1. Self-serveweb portal
Openthe web portal, andt hencopy and paste activation strings.

Chapter 5

23