What happens if I expand my purchase from
SMART Notebook software to
SMARTClassroomSuite software?
Whenyou purchase SMARTClassroomSuitesoftware, you receive a new product key that
activates every componentof the suite. You can use it on a computerwhere you’ve alreadyactiv ated
SMARTNotebooksoftware but you’re unableto return the SMARTNotebooksoftw areproduct key.
Why does the Activating... bubble appear in the
system tray?
TheAct ivating... bubbleappears when yoursoft waredoesn’t activate s uccessfully. You have a 90-
daygrace periodw hiley oursy stem periodicallyattempts t o activate the software. The bubblestops
appearingonce the activation succeeds. To check the activation status of your SMART s oftware,
start SPU. Contact SMART Support (smarttech.com/contactsupport)if the bubble appearsevery
day.
Why does the activation status of my
SMARTsoftware say it expires 90 days after
Iactivate it?
This happenswith certain product keys when the software doesn’t activate successfully during the
90-daytrial. Try activating the softw areagain eitherautomatically or manually. For moreinformation,
seeH ow do I activate my SMART software using the Activation Wizard? on page23.
How do I activate SMART Response software?
SeeAc tivating SMARTResponsesoftw are in the SMART Response 2011Interactive Response
system user’s guide (smarttech.com/kb/170000).
CH A P T E R 5
Troubleshooting
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