Troubleshooting SonicWALL CDP Agent Operation
If your SonicWALL CDP Agent application does not start, verify the following:
1.The software must be installed by a user with administrative rights.
2.The operating system must be upgraded to the latest released service pack.
3.If you have a personal firewall, add exceptions for the following:
•CDPAgentservice.exe
•Lasso.Client.exe
•CDPAutoUpdate.exe
4.If you are running Microsoft Windows XP SP2 or Windows Server 2003, verify that Data Execution Prevention (DEP) is configured to allow SonicWALL CDP:
•Under Windows Services, stop the CDPAgentService.exe service.
•
•Under Performance, click Settings.
•Select the Data Execution Prevention tab.
•If DEP is enabled for all programs and services, then add CDPAgentService.exe, CDPAutoUpdate.exe, and Lasso.Client.exe to the list.
•Click Apply.
•Start the Agent Service again.
5.Verify that there is no other content filtering or personal firewall software running.
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