GLOSSARY
GLOSSARY
ABBREVIATED NUMBER |
|
DIALLING | Initiating a call to a |
| Short numbers can be: 1. Common, which means that all extensions can use them. |
| 2. Individual, which means that they are programmed and used by each extension separately |
| (10 numbers). See section ”Abbreviated numbers”. |
ACCOUNT NUMBER | To place costs for external calls on a selected account number (up to 15 digits). |
| See section ”Other useful facilities”. |
AUTOMATED ATTENDANT | A facility which sends voice instructions to internal and external callers, providing all |
| options which can be chosen. Voice instructions lead the caller to the desired |
| destination. See section ”Other useful facilities”. |
| An indication to a busy extension, to inform the person that you want to speak to |
| him/her. See sections ”Internal messages” and ”Outgoing calls”. |
CAMP ON | To place (queue) a call to a busy extension. See section ”Outgoing calls”. |
| Initiation of a call by operating a single key. Internal numbers (or common abbreviated |
| numbers) can be stored on each extension. See section ”Abbreviated numbers”. |
DIRECTORY NUMBER | Numbers with |
| common abbreviated numbers. |
DIRECT INWARD |
|
SYSTEM ACCESS (DISA) | If you are working externally, the DISA function enables you to make external calls |
| (long distance) via the company PBX. You only pay for the call to your company. |
| See section ”Other useful facilities”. |
DIVERSION | Incoming calls to an extension are diverted to another directory number |
| (extension, common abbreviated number or the operator). There are three possibilities: |
| 1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply, |
| which means that a call is forwarded if it is not answered within a certain time. 3. On |
| busy, which means that a call is forwarded if the extension is busy. |
| See section ”Call forwarding”. |
DIVERSION BYPASS | This is useful for letting urgent calls through to an extension where diversion is active. |
| See section ”Call forwarding”. |
EXTENSION | All telephones connected to the PBX have a unique internal number (upto 8 digits). |
| If your telephone is equipped with a display, you can see your number. |
INFORMATION | Internal callers are informed about absence and time of return. |
| External callers are diverted to the operator, where the same information is available. |
| Information can be of two kinds: 1. |
| information. |
INTRUSION | To intrude on an ongoing call when a requested extension is busy. |
| See section ”Outgoing calls”. |
IP CALL | Internal call sent via an internal data network (LAN or WAN). |
ISDN | Integrated Services Digital Network. Provides your system with supplementary services |
| from the public net. |
LEAST COST ROUTING | A function that automatically selects the cheapest way to connect your external call |
| (not necessarily the shortest distance). See section ”Least cost routing”. |
70 | BusinessPhone 250 | / BusinessPhone 50 |
Portable DT310 | / DT360 / DT368 |
