Troubleshooting (contim& On charging
Svmatom
CauselRemedv
The battery does not last even
when recharged
Charging stops just after
connecting the supplied battery
charger
+ If you use the player where the temperature is below 0°C
(32”F), the battery does not function
+ You need to replace the battery Please contact your nearest
Sony dealer
+ The battery is full (If the charging stops even when the battery
is low, this may be due to a problem with the battery life Please
contact your nearest Sony dealer )
On the connection with the computer
Symptom Cause/Remedy
“CONNECT” does not appear in + Please wait for the authentication of the OpenMG Jukebox
the display window when (page 31) to be finished
connecting to the computer with 4 If another software is active on your computer, wait for a
the supplied USB cable while, then reconnect the USB cable If the problem persists,
disconnect the USB cable, restart your computer, then connect
the USB cable to your computer again
+ Make sure the USB cable is correctly connected
The computer does not identify the + Make sure the USB cable is correctly connected (page 9)
player when it is connected to the + Install driver only
computer For details, refer to the OpenMG Jukebox operating
instructions.
There are only a few songs I can + If there is data other than audio files in the “Memory Stick,”
Check-out (The recordable time is copy them to your computer to free memory on the “Memory
short ) Stick.”
After connecting to the computer,
the drive appears but there is
nothing inside
The computer/player does not
operate normally when connected
+ Make sure the “Memory Stick” is inserted and reconnect the
player to your computer
Disconnect the USB cable and put in the battery, then check the
display If the error message is displayed, there may be a
problem with the “Memory Stick ” Follow the on-screen
instructions to solve the problem
+ If you are connecting both devices with a USB hub or a USB
extension cable, normal operation is not guaranteed Please use
only the supplied USB cable.
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