Troubleshooting

Before contacting a Sony Sales office or Dealer, check the following again. If the trouble persists, contact your local Sony Sales office or Dealer.

Symptom

 

Cause/Remedy

 

 

 

Cannot operate the system from User

•

USB cable is not connected.

Control Panel.

 

→ Check the connection of the USB cable.

Cannot operate the system using

•

The dedicated USB driver software is not installed.

SRP-X700P Manager.

 

→ Install the dedicated USB driver software. (Refer to page 4.)

 

 

 

Index is not displayed when using

•

Index is not set.

User Control Panel.

 

→ Set up the index using SRP-X700P Manager. (Refer to pages 8, 28, and 29.)

 

 

 

Cannot operate FADER by remote

•

The SRP-X700P is not connected.

control.

 

→ Check the connection of the SRP-X700P.

 

•

There is an error in the GROUP FADER screen setup.

 

 

→ Check the GROUP FADER screen setup. (Refer to page 28.)

 

 

 

Cannot control the sound volume.

•

Muting is on.

 

 

→ Cancel muting. (Refer to pages 9, 16, and 28.)

 

•

FRONT PANEL LOCK button remains in the ON position.

 

 

→ Set the FRONT PANEL LOCK button to the OFF position. (Refer to page 7.)

 

 

 

OVER GAIN indicator remains lit.

•

An attempt is made to increase the sound volume exceeding the OVER GAIN setup value.

Cannot increase the sound volume

 

→ Decrease the fader. (Refer to pages 10 and 17.)

more than a certain level.

 

→ Set up the GAIN LIMIT again. (Refer to pages 10 and 16.)

 

 

 

No sound comes out.

•

FADER is set in the –∞position.

 

 

→ Increase the FADER. (Refer to pages 10 and 17.)

 

•

Muting is on.

 

 

→ Cancel muting. (Refer to pages 9, 16, and 28.)

 

 

 

PROTECTION indicator is lit.

•

Temperature of the heat sink inside the amplifier exceeds the specified value.

 

 

→ Turn off the main power and remove the cause of the temperature rise.

 

•

Impedance of the speaker connected is too low.

 

 

→ Turn off the main power and connect the SRP-X700P to another speaker having the

 

 

proper impedance.

 

• The speaker terminals are short-circuited.

 

 

→ Turn off the main power and remove the cause of the short-circuit.

 

 

 

Setup parameters change when power

•

The “Power On Setting” is set to DEFAULT or SCENE No. 1.

is turned off.

 

→ Set the “Power On Setting” to LAST MEMORY. Alternatively, store the parameter in

 

 

SCENE No. 1 when the “Power On Setting” is set to SCENE No. 1. (Refer to page 30.)

 

 

 

When setup file is opened, the error

•

Version number of the SRP-X700P Manager does not match that of the SRP-X700P

message “Invalid property value”

 

Manager when its setup file is saved.

appears on the REMOTE screen.

 

→ Use the correct version by referring to the separate document “Compatibility between

 

 

SRP-X700P main unit and its Control Software”.

 

 

 

The error message “Unable to

•

Version number of the SRP-X700P Manager or that of the User Control Panel does not

connect to SRP-X700P. Please be

 

match that of the main unit.

sure of connection of USB cable and

 

→ Use the correct version by referring to the separate document “Compatibility between

power status of apparatus” appears,

 

SRP-X700P main unit and its Control Software”.

 

 

and communication with the SRP-

 

 

X700P cannot be established.

 

 

 

 

 

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