Troubleshooting

The following troubleshooting checks will help you correct the most common problems you may encounter with your unit. Before proceeding with these trouble checks, first check that the power cord is firmly connected. Should the problem persist, unplug the unit and contact your Sony dealer or local authorized Sony service facility.

Symptoms

Possible causes and remedies

Nothing appears on the monitor even if • The POWER switch of the printer is not set to ON. you press any operation buttons. n Set the POWER switch of the printer to ON.

•The POWER switch of the monitor is not set to ON. n Set the POWER switch of the monitor to ON.

•Connections may not be correct.

n Check connections and rectify, if necessary. (see page 53)

No message appears on the regular

The incorrect signal is input.

screen.

In this case, first check the monitor by pressing the SOURCE/MEMORY button to display the

 

image stored in memory. If an image appears, the monitor is working correctly.

 

nSelect another input signal by using the INPUT SETUP menu (see page 13) Or, set the

 

connected video equipment to playback mode, if it is currently set to another mode such as

 

stop mode.

 

 

No message or image appears on the

If an image captured in memory appears when the SOURCE/MEMORY button is pressed,

regular screen.

SOURCE on the OUTPUT SETUP menu is set to THRU.

 

nChange the SOURCE setting to EE. (see page 54)

 

 

The printer does not print.An error message appears on the display.

nPerform the steps described in “Error Messages” on page 77.

A black line appears on the printout. Any portion for which there is no signal is printed in black.

nShift the printout area. Capture a new image and print it. (see page 62)

The printer produces a printout with a Any portion for which there is no signal is printed in black.

black frame.

nMake the printout narrower. Capture a new image and print it. (see page 62)

 

 

The printed image is partially cut out. Only part of the video signal has been stored.

nMake the printout size wider. (see page 62) Capture a new image and print it.

The printout is blurred.

A quickly moving image has been stored.

 

nSet MEMORY on the LAYOUT SETUP menu to FIELD.

 

 

The printout color is very pale.

The paper is not loaded correctly.

nCheck which side of the paper is the printing side, then load the paper again. (see page 11).

Characters of a caption is deformed. FIELD of the memory mode is selected, or DUP1 of the printer application mode is selected.

nSelect FRAME or change the printer application mode from DUPLICATE to STANDARD. (see pages 23 and 26)

Others 81