Before sending the unit out for servicing, check the items listed below. If you still cannot solve the problem, contact your Sony Authorized Dealer.
|
| Symptom | Cause/Remedy |
|
| Cannot load paper roll. | Are you trying to load |
|
|
| C15 while adaptors are mounted |
|
|
| in the paper holder? |
|
|
| tRemove the adaptors and then |
|
|
| load the paper roll (page 11). |
|
|
|
|
|
| Paper roll was loaded, | Paper roll may not have been |
|
| but “no paper” message | loaded correctly. |
|
| appears. | tEnsure that paper roll is loaded |
|
|
| correctly (page 12). |
|
|
|
|
|
| Ribbon cartridge was | Ribbon may not have been loaded |
|
| loaded, but “no ribbon | correctly. |
|
| cartridge” message | tEnsure that ribbon is loaded |
|
| appears. | correctly (page 14). |
|
|
|
|
|
| Out of paper message | This is not a defect. Some spare |
|
| appears, but there is | paper will be left over. |
| |||
| |||
| |||
|
| still paper in the unit. | tRemove the leftover paper and |
| |||
| |||
|
|
| load a new ribbon cartridge and |
|
|
| |
Appendix |
|
| |
|
| paper roll (page 12). | |
|
|
| |
|
|
|
|
|
| There is a white margin | The print position may not be |
|
| on the printed image. | correct. |
|
|
| tAdjust the print position (page |
|
|
| 24). |
|
|
|
|
|
| Power does not switch | The power cord may not be |
|
| on. | connected. |
|
|
| tMake sure that the power cord |
|
|
| is connected (page 10). |
|
|
| The on/standby button may not |
|
|
| have been pressed correctly. |
|
|
| tMake sure that the on/standby |
|
|
| button has been fully |
|
|
| depressed (page 18). |
|
|
|
|
|
| The unit does not | The unit may still be doing |
|
| switch to standby. | processing. |
|
|
| tWait a few moments for the unit |
|
|
| to stop processing. |
|
|
| An abnormal condition may have |
|
|
| caused the unit to stop |
|
|
| responding. |
|
|
| tDisconnect the power cord |
|
|
| from the power outlet. Then |
|
|
| reconnect the power cord, and |
|
|
| press the on/standby button. |
|
|
|
|
|
| Display not on or | Depending on the display angle, |
|
| difficult to see. | the display may not be visible or |
|
|
| may be difficult to see. |
|
|
| tThe display angle can be |
|
|
| adjusted. Adjust the angle of |
|
|
| the display to improve the |
|
|
| display appearance (page 8). |
|
|
|
|
Symptom | Cause/Remedy |
Image data cannot be | A mounted memory card does not |
read. | contain any data. |
| tInsert a memory card that |
| contains image data. |
| Data has been recorded on a |
| memory card in a format that the |
| unit does not recognize. |
| tBe sure to store image data in |
| a format that the unit can |
| recognize (page 50). |
| The memory card may not be |
| properly inserted. |
| tMake sure that the memory |
| card is fully inserted (page 30). |
| The memory card may not be |
| inserted in the correct direction. |
| tSet the memory card in the |
| direction shown on the |
| operation screen. |
|
|
54 Troubleshooting