Sony UP-21MD, UP20 Troubleshooting, If Damage is Suspected

Troubleshooting

If Damage is Suspected

The following troubleshooting checks will help you correct the most common problems you may encounter with your unit. Before proceeding with these trouble checks, first check that the power cord is firmly connected. Should the problem persist after you have applied the remedy, unplug the unit and contact your Sony dealer or local authorized Sony service facility.

Symptoms	Possible causes and remedies
Nothing appears on	• The POWER switch of the printer is
the video monitor	not set to ON.
even if you press any	tSet the POWER switch of the
of the operation	printer to ON.
buttons.	• The POWER switch of the video
	monitor is not set to ON.
	tSet the POWER switch of the
	monitor to ON.
	• Connections may not be correct.
	tCheck connections and rectify, if
	necessary. (See page 11.)
No message appears	An incorrect signal is input.

on the regular screen. tSelect another input signal on the

	INPUT SETUP menu. (See
	page 15.) Or, set the connected
	video equipment to playback mode,
	if it is currently set to another modes
	such as stop mode.
No message or image	• If an image captured in memory
appears on the regular	appears when the SOURCE/
screen.	MEMORY button is pressed,
	SOURCE on the OUTPUT SETUP
	menu is set to THRU.
	tChange the SOURCE setting to
	EE. (See page 44.)
	• When the menu is displayed by
	pressing the MENU button, the
	DISPLAY setting of the video
	monitor is set to OFF.
	tSet the DISPLAY setting to ON
	by pressing the DISPLAY button.
	(See page 36.)
No message appears	• The contrast of the printer display
on the printer window	window is not set correctly.
display. (Only for the	tAdjust the brightness of the
UP-21MD)	printer window display using the
	LCD. CNTR. item on the
	SYSTEM SETUP menu. (See
	page 53.)
	• The contrast of the printer display
	window is set to OFF.
	tAdjust the brightness of the
	printer window display using the
	LCD. CNTR. item on the
	SYSTEM SETUP menu. (See
	page 53.)

Symptoms	Possible causes and remedies
The printer does not	• An error message appears on the
print.	display.
	tPerform the steps described in
	“Error/Warning Messages” on
	page 61.
	• Paper that cannot be used with this
	printer has been loaded.
	tLoad the correct paper. Use only
	ink ribbons and paper for this
	printer. (See page 57.)
	• The paper is not loaded correctly.
	tCheck which side of the paper is
	the printing side, then load the
	paper again. (See page 14.)
A black line appears	Any portion for which there is no signal
on the printout.	is printed in black.
	tAdjust the image area to be printed.
	(See page 47.) Then, capture a new
	image and print it.
The printer produces	Any portion for which there is no signal
a printout with a	is printed in black.
black frame.	tAdjust the image area to be printed.
	(See page 47.) Then, capture a new
	image and print it.
The printed image is	Only part of the video signal has been
partially cut out.	stored.
	tAdjust the image area to be printed.
	(See page 47.) Then, capture a new
	image and print it.
The printout is	A quickly moving image has been
blurred.	stored.
	tSet the memory mode to FIELD by
	using the MEMORY FRM/FLD
	item on the LAYOUT SETUP menu,
	then print it. (See page 24.)
The printout color is	The paper is not loaded correctly.
very pale.	tCheck which side of the paper is the
	printing side, then load the paper
	again. (See page 14.)
The ink ribbon cannot	• You may be trying to load an ink
be loaded.	ribbon that can not be used with this
	printer has been loaded.
	tLoad the appropriate ink ribbon.
	(See page 57.)
	• The thermal is secured.
	tTurn on the printer. The thermal
	head moves so that you can now
	install the ink ribbon. (See
	page 56.)
The blank paper is	The ink ribbon has been exhausted. Do
ejected even if you	not reuse the ejected blank paper.
press the PRINT	tReplace the ink ribbon. (See
button and RIBBON	page 13.)
END message
appears.

Miscellaneous

Troubleshooting 63