Grey menu options

Grey text indicates a function that is temporarily unavailable, for example, if a service is not activated, or if your subscription does not support the function. Since you cannot send themes, pictures and sounds that are copyright-protected, the Send menu is sometimes unavailable.

Insert SIM

There is no SIM card in the phone or you may have inserted it incorrectly. Insert a SIM card.

%5 To insert the SIM card and charge the battery.

Insert correct SIM card

The phone is set to work only with certain SIM cards. Insert the correct SIM card.

Emergency calls only

You are within range of a network, but you are not allowed to use it. However, in an emergency, some service providers allow you to call the international emergency number 112. % 24 Emergency calls.

Troubleshooting

No network

There is no network within range or the received signal is too weak. Moving to a new location may increase signal strength.

Wrong PIN/Wrong PIN2

You have entered your PIN or PIN2 incorrectly.

Enter the correct PIN or PIN2 } Yes. % 78 SIM card lock.

Codes do not match

When you want to change a security code (for example your PIN) you have to confirm the new code by entering it again. The two codes that you have entered do not match. % 78 SIM card lock.

PIN blocked/PIN2 blocked

You have entered your PIN or PIN2 incorrectly three times in a row. To unblock, % 78 SIM card lock.

PUK blocked

You entered your personal unblocking key code (PUK) incorrectly 10 times in a row. Contact your network operator or service provider.

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Sony Ericsson Z502a Grey menu options, Insert SIM, Insert correct SIM card, Emergency calls only, No network, PUK blocked