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Troubleshooting
Handset Status Messages
SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages.
Message |
| Description |
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| Action |
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Address Mismatch | Handset | software | download files | Download new software from the | |||||
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| are incorrect or corrupted. |
| SpectraLink | website | per | Software | ||
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| Maintenance. |
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ASSERT | xxx c | The handset has detected a fault | Record the | error code | so | it can be | |||
Line yyy |
| from which it cannot recover. | reported. |
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| Turn the handset off then on again. | |||
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| If error persists, try registering a different | |||
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| handset to this telephone port. |
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| If error still persists, contact Polycom | |||
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| Technical Support and report the error. | |||
Assoc | Failed | x…x = AP MAC address. | Check handset and AP security settings. | ||||||
xxxxxxxxxxxx | Handset | association was | refused | Ensure AP is configured per Configuration | |||||
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| by AP; displays MAC of failing AP. | Note. |
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| Try another AP. |
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Assoc | Timeout | x…x = AP MAC address. | Check handset and AP security settings. | ||||||
xxxxxxxxxxxx | Handset did not receive association | Ensure AP is configured per Configuration | |||||||
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| response from AP; displays MAC of | Note. |
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| failing AP. |
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| Try another AP. |
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Auth | Failed | x…x = AP MAC address. | Check handset and AP security settings. | ||||||
xxxxxxxxxxxx | Handset authentication was refused | Ensure AP is configured per Configuration | |||||||
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| by AP; displays MAC of failing AP. | Note. |
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| Try another AP. |
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Auth | Timeout | x…x = AP MAC address. | Check handset and AP security settings. | ||||||
xxxxxxxxxxxx | Handset | did | not | receive | Ensure AP is configured per Configuration | ||||
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| authentication response from AP; | Note. |
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| displays MAC of failing AP. |
| Try another AP. |
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Bad Code Type xx | xx, yy = software license types. | Check current handset license selection, | |||||||
Expected | Code | Handset software does not match | slnk.cfg.cfg file contents. If necessary | ||||||
Type yy |
| current handset license selection. | obtain new software per Software | ||||||
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| Maintenance. |
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Bad Config |
| Some | needed | configuration | Check all required handset configuration | ||||
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| parameter has not been set. |
| parameters for valid settings. |
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Bad ESSID |
| The handset is configured for “static | Enter an ESSID in the configuration | ||||||
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| ESSID” (as opposed to “Learn | settings or change to one of the “Learn” | ||||||
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| once” or “Learn always”), and no | modes. |
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| ESS ID has been entered. |
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PN: |
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