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Sprint Nextel 550 manual Troubleshooting Tips, PCS Connection Card with your notebook PC

Models: 550

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Page 103

Section 3F

Troubleshooting Tips

(Notebook PC)

In This Section

▶Problem Causes and Solutions

▶Reinstalling the PCS Connection Card Driver

▶Resolving Resource Conflicts

his section provides assistance in diagnosing and solving many Tcommon problems you may experience while using your

PCS Connection Card with your notebook PC.

Section 3: Using the PCS Connection Card

3F: Troubleshooting Tips (Notebook PC) 97

Image 103

Sprint Nextel 550 manual PCS Connection Card with your notebook PC, 3F Troubleshooting Tips Notebook PC

Contents

User’s Guide Page Table of Contents 3B. Data Connections 3E. The Network Adapter Manager Notebooks Only Specifications and Regulatory Information Welcome to Sprint Page PCS Vision Introduction to this User’s GuidePage PCS Connection Card Basics PCS Connection Card BasicsPage Introducing PCS Connection CardTM Network Card and a Phone Package Contents About this Guide1A Introducing the PCS Connection Card Cdma Networks Your PCS Connection CardNetwork Card and a Phone Package Contents10 1A Introducing the PCS Connection Card About This Guide1B Getting Started Getting Started With Your PCS Connection CardTMPCS Connection Card Software Activating and Using PCS ServiceInstall the PCS Connection Manager Software Getting StartedPen and paper to write down your account information 14 1B Getting Started Care and MaintenanceInstalling the PCS Connection Card Installing PCS Connection CardPage 2A Installation on Notebook PCs Installation on Notebook PCsSystem Requirements 18 2A Installation on Notebook PCsBefore you can use your PCS Connection Card, you must first Launch the PCS Connection Manager Software applicationCD-ROM System Resource Requirements20 2A Installation on Notebook PCs Documentation and then notebook software installation toClick Finish to close the last screen of the wizard From the CD start-up window, select notebook installation Installing the PCS Connection Manager Software Windows XPInstalling the PCS Connection Manager Software 22 2A Installation on Notebook PCs Installing the PCS Connection Card driverClick Finish and repeat steps 1 to 4 as prompted Inserting the PCS Connection Card Card is powered as soon as you insert itRemoving the PCS Connection Card Activating Your PCS Connection Card 24 2A Installation on Notebook PCsSelecting Menu Activation Wizard Click Finish on the final window of the wizard If your card is intended primarily for personal useCall Page 2B Installation on Handheld and Pocket PCs Installation on Handheld and Pocket PCs28 2B Installation on Handheld and Pocket PCs Install the software to the hostPocket PC System Requirements Host System Requirements Handheld PC System RequirementsFrom the CD start-up window, select Installing the PCS Connection ManagerSM SoftwareTo install the software, you can either To install the software on the hostHandheld PCs To download the software to the Handheld/Pocket PCDownloading the Software to the Handheld/Pocket PC Pocket PCsTo insert the PCS Connection Card into a Pocket PC 32 2B Installation on Handheld and Pocket PCsCard. do not Force To insert the PCS Connection Card into a Handheld PC 34 2B Installation on Handheld and Pocket PCs Using the PCS Connection Card Using PCS Connection CardPage 3A The PCS Connection Manager Window and Indicators PCS Connection ManagerSM Window and IndicatorsPCS Connection Manager 38 3A The PCS Connection Manager Window and IndicatorsSoftware by selecting Start Programs PCS Connection Manager PCS Connection Manager Window Getting HelpConnection Message area Indicator areaPocket PCs Message area Indicator area 40 3A The PCS Connection Manager Window and IndicatorsClose button is used to exit the card software Displaying the Menu ItemsMenus are described in detail in Menu Options on Keypad Button Notebook / Handheld PCsPocket PCs Description 42 3A The PCS Connection Manager Window and IndicatorsMessage Area Number indicate that a voice call is being establishedIndicator Area Successfully been set up or changedIndicates that you have new voicemail 44 3A The PCS Connection Manager Window and Indicators Indicator Area IconsVoice call is in progress Cdma network but not in a preferred roaming area On Pocket PCs, the icon is on the Today screen 46 3A The PCS Connection Manager Window and IndicatorsTaskbar Icons GO ButtonStatus Icons Status Area Icons Page 3B Data Connections Data ConnectionsAdvantage of the card’s versatility Basic Data Connection Information PCS Vision Connections50 3B Data Connections BasicsTo terminate a PCS Vision connection PCS Vision High-Speed ConnectionsClick the Stop button To make a PCS Vision connection52 3B Data Connections Dormant ConnectionKeypad Outgoing Calls Incoming Calls Voicemail Voice Connections3C Voice Connections 54 3C Voice Connections Voice Connection FeaturesClick the keypad button Keypad appears Using the Keypad56 3C Voice Connections Volume controlClear a number You’ve entered Keypad is displayed when you tap Tools Voice CallTools Connections 58 3C Voice Connections PCS Connection Manager KeypadClick the Talk button Outgoing CallsOnce the call is answered, In Use is displayed 60 3C Voice Connections When you receive an incoming callIncoming Calls To answer a callVoicemail Page 3D Menu Options Menu OptionsPCS Connection ManagerSM Software Overview of Menu Items Description of Menu Items64 3D Menu Options Overview of menu itemsTo delete messages Web MessagingReading Web Messages The Inbox To read messagesRight-click the message header and select Add Contact to Select the message headerExiting the Web Messaging Window Phone Book Notebook PCAdding a Record to the Phone Book Dialing a Phone Number in the Phone Book Synchronization of Outlook and Your Phone Book 70 3D Menu Options Phone Book Handheld/Pocket PCSelect Tools Phone Book Select File DialCall Log Always On Top Notebooks OnlyTo add an entry to the phone book Select the record To save the information in the Call Log to a text fileDisplayed To delete a record Select the recordTo delete all records in the Call Log Click Yes to confirm the deletionActivation Wizard… To enable or disable KeyGuardCheck mark next to the option indicates that it is enabled KeyGuardUse of the Options Window Options…Sounds Tab Options Sounds Tab76 3D Menu Options File can be used OnlyPlayed 78 3D Menu Options Security TabSecurity Tab Options Never in this fieldTap OK Code comes into effectYes at this prompt to lock the card To change the lock codeVoice Tab Options Voice Tab80 3D Menu Options Phone number Auto-Hyphenation featureSound is muted when checked Minute Alert feature82 3D Menu Options Web Messages Tab Options Web Messages TabNever from the drop-down menu General Tab Options General Tab84 3D Menu Options Desktop shortcut or from the Start menu It is enabled when checkedYour PCS Connection Card Options in this field are86 3D Menu Options Typewriter-like keyboardConvey your message Persons messageDisplay Tab Options Network TabDisplay Tab Network Tab OptionsTo get help on any topic Online HelpPCS Connection Card comes with complete online help Help Topics Notebook PCHelp Topics Pocket PC About Window…Help Topics Handheld PC Use the index to locate the topic you want to displayPage 3E The Network Adapter Manager Notebooks Only Network Adapter Manager Notebooks Only92 3E The Network Adapter Manager Notebooks Only Windows 98 SE and Me Switching Primary Cards94 3E The Network Adapter Manager Notebooks Only Windows 2000 and XPWindows Windows XP On-Line Help and Version InformationClosing the Network Adapter Manager Click the card you want to stopPage 3F Troubleshooting Tips Notebook PC Troubleshooting TipsPCS Connection Card with your notebook PC Wrong driver has been installed Problem Causes and SuggestionsPCS Connection Manager Software displays this message Error Not In Service Error When Clicking the Keypad, Nothing HappensError Not able to prepare data services Windows 98 Your computer Error Connection Seems SlowError Connection Gets Dropped Windows 2000 and XP 100 3F Troubleshooting Tips Notebook PCDouble click the System icon Card should display under Modems as Sierra WirelessWindows 98 SE Locate the existing driverReplacing the Driver Locate the existing driver Update the driver102 3F Troubleshooting Tips Notebook PC WindowsUpdating the Driver Click the Have Disk… buttonPanel 104 3F Troubleshooting Tips Notebook PCClick Finish to proceed. Repeat steps 6 to 12 as prompted Windows MeDriver letter for your CD-ROM drive and click Next Correct driver is then installedLocation is checked. Enter d\Drivers\WinMe where d is Button, and click Next to proceed to the next windowOpen the Control Panel by selecting Start Control Panel Uninstalling the Existing Driver106 3F Troubleshooting Tips Notebook PC Windows XPSelect Install from a list or specific location Advanced on Installing the Windows XP PCS Connection Card DriverResolving Resource Conflicts Is checked, and click OK Uninstall and reinstall the PCS Connection Card driverLocate the device that you want to disable To resolve a resource conflict in Windows 98 SETo resolve a resource conflict in Windows Recommended and click Next to proceed to the next windowSelect Search for the best driver for your device 110 3F Troubleshooting Tips Notebook PC Right click Sierra Wireless AirCard 550 PC Card ParentClick Finish to proceed. Repeat steps 8 to 13 as prompted Device usage section of the window and click the OK button To resolve a resource conflict in Windows MeClick Specify the location of the driver Advanced on Updated software Recommended and click Next112 3F Troubleshooting Tips Notebook PC To resolve a resource conflict in Windows XPClick Finish and repeat steps 7 to 11 as prompted Right click the Sierra Wireless AirCard 550 PC Card ParentSelect Install from a list or specific location Advanced Driver letter. Click Next114 3G Troubleshooting Tips Handheld / Pocket PC Troubleshooting Tips Handheld / Pocket PCPCS Connection CardTM with your Handheld or Pocket PC Process again. For instructions, see Error When Tapping the Keypad, Nothing Happens116 3G Troubleshooting Tips Handheld / Pocket PC There was a failure in the hostPCS Connection Manager Software displays the message Error Not able to prepare data servicesRe-orient your antenna 118 3G Troubleshooting Tips Handheld / Pocket PCDouble tap the Remove Programs icon Uninstalling the PCS Connection Manager SoftwareOpen the Control Panel by selecting Start Settings Control Tap the System tab120 PCS Vision 122 Web Messaging PCS Business ConnectionSM PCS VisionTM4A PCS Vision Your User Name Browsing the Web With Your PCS Connection CardLaunching the Web To launch the WebMessaging Signing Up for Web UpdatesPCS Messages Menu for a full list of options Using PCS EmailAccessing PCS Email Messages Select Send when your message is ready to be deliveredPCS Business ConnectionSM Personal Edition 128 4A PCS Vision PCS Vision FAQsTechnical Specifications and Regulatory Information Technical Specifications Regulatory Information130 5A Technical Specifications Technical SpecificationsLED Operation Solid red An error has occurred132 5A Technical Specifications LED OperationDevelopers Group Environmental SpecificationsRadio Frequency & Electrical Specifications Approvals Compliant with134 5B Regulatory Information Regulatory Information136 5B Regulatory Information Regulatory Notices5B Regulatory Information 138 5B Regulatory Information Safety Information and Terms & Conditions Safety Information Terms & Conditions140 6A Safety and Notices Safety and NoticesDriver or operator of any vehicle should not operate Safety and Hazards142 6A Safety and Notices Important NoticeLimitation of Liability Comments PatentsCopyright Trademarks6B Terms and Conditions Terms and Conditions of ServicesTerms and Conditions of Services Terms and Conditions146 6B Terms and Conditions Your phoneYou must be at least 148 6B Terms and Conditions PCS Vision Third Generation Wireless Charges. For PCS Vision 150 6B Terms and Conditions Service Solutions6B Terms and Conditions 152 6B Terms and Conditions If you are on a Non-Term6B Terms and Conditions 154 6B Terms and Conditions 6B Terms and Conditions 156 6B Terms and Conditions Use of PCSWe may give credit for a continuous 158 6B Terms and Conditions Any late or failed message delivery 160 6B Terms and Conditions Your negligent or intentional act or omission6B Terms and Conditions 162 6B Terms and Conditions This Agreement is governed by and must6B Terms and Conditions 164 Index IndexMaintenance 14 memory You have new voicemail 43 messages, error. See Obtaining optimal 14 silent ringer Indicator 44 software Expire 83 indicator 44 sound