Section 3: Using the AirCard
116 3G: Troubleshooting Tips (Handheld / Pocket PC)
Problem Causes and Suggestions
When properly installed, the PCS Connection Card is a highly reliable
product. Most problems are caused by one of these issues:
䊳The wrong driver has been installed.
䊳Network coverage is not available (either because you are outside the
coverage area, or because of an account or network problem).
This section describes how to diagnose and solve these and other
problems. If, after reading this section, you are unable to resolve a
problem, please visit www.sprintpcs.com or contact PCS Customer
Service Solutions at 1-888-211-4PCS (4727).
Error: ActiveSync Does Not Prompt that There is Software
to Download
You have installed the PCS Connection Manager Software to the host and
connected the Handheld/Pocket PC to the host. ActiveSync launches but
does NOT prompt that there is software to download, so you are unable to
complete the installation process.
Error: When Tapping the Keypad, Nothing Happens
Possible Causes Suggestions
There was a failure in the host
installation process or ActiveSync has
failed to detect that there is software to
download.
Uninstall the software and start the installation
process again. For instructions, see
‘Uninstalling the PCS Connection Manager
Software” on page 119.
Possible Causes Suggestions
•KeyGuard is on. •Turn KeyGuard off. See page 74.