There was a failure in the host | Sprint Nextel 550 specification

Problem Causes and Suggestions

When properly installed, the PCS Connection Card is a highly reliable product. Most problems are caused by one of these issues:

▶The wrong driver has been installed.

▶Network coverage is not available (either because you are outside the coverage area, or because of an account or network problem).

This section describes how to diagnose and solve these and other problems. If, after reading this section, you are unable to resolve a problem, please visit www.sprintpcs.com or contact PCS Customer Service Solutions at 1-888-211-4PCS (4727).

Error: ActiveSync Does Not Prompt that There is Software to Download

You have installed the PCS Connection Manager Software to the host and connected the Handheld/Pocket PC to the host. ActiveSync launches but does NOT prompt that there is software to download, so you are unable to complete the installation process.

Possible Causes	Suggestions

There was a failure in the host	Uninstallthesoftwareandstarttheinstallation
installation process or ActiveSync has	process again. For instructions, see
failed to detect that there is software to	‘Uninstalling the PCS Connection Manager
download.	Software” on page 119.

Error: When Tapping the Keypad, Nothing Happens

Possible Causes	Suggestions

• KeyGuard is on.	• Turn KeyGuard off. See page 74.

Section 3: Using the AirCard

116 3G: Troubleshooting Tips (Handheld / Pocket PC)

Image 122

Sprint Nextel 550 manual There was a failure in the host, Process again. For instructions, see, Download Software on

Contents

User’s Guide Page Table of Contents 3B. Data Connections 3E. The Network Adapter Manager Notebooks Only Specifications and Regulatory Information Welcome to Sprint Page Introduction to this User’s Guide PCS VisionPage PCS Connection Card Basics PCS Connection Card BasicsPage 1A Introducing the PCS Connection Card Network Card and a Phone Package Contents About this GuideIntroducing PCS Connection CardTM Your PCS Connection Card Cdma Networks Package Contents Network Card and a Phone About This Guide 10 1A Introducing the PCS Connection Card Getting Started With Your PCS Connection CardTM 1B Getting Started Getting Started Activating and Using PCS ServiceInstall the PCS Connection Manager Software PCS Connection Card Software Pen and paper to write down your account information Care and Maintenance 14 1B Getting Started Installing PCS Connection Card Installing the PCS Connection CardPage Installation on Notebook PCs 2A Installation on Notebook PCs Launch the PCS Connection Manager Software application 18 2A Installation on Notebook PCsBefore you can use your PCS Connection Card, you must first System Requirements System Resource Requirements CD-ROM Click Finish to close the last screen of the wizard Documentation and then notebook software installation to20 2A Installation on Notebook PCs Installing the PCS Connection Manager Software Installing the PCS Connection Manager Software Windows XPFrom the CD start-up window, select notebook installation Click Finish and repeat steps 1 to 4 as prompted Installing the PCS Connection Card driver22 2A Installation on Notebook PCs Removing the PCS Connection Card Card is powered as soon as you insert itInserting the PCS Connection Card Selecting Menu Activation Wizard 24 2A Installation on Notebook PCsActivating Your PCS Connection Card Call If your card is intended primarily for personal useClick Finish on the final window of the wizard Page Installation on Handheld and Pocket PCs 2B Installation on Handheld and Pocket PCs Pocket PC System Requirements Install the software to the host28 2B Installation on Handheld and Pocket PCs Handheld PC System Requirements Host System Requirements To install the software on the host Installing the PCS Connection ManagerSM SoftwareTo install the software, you can either From the CD start-up window, select Pocket PCs To download the software to the Handheld/Pocket PCDownloading the Software to the Handheld/Pocket PC Handheld PCs Card. do not Force 32 2B Installation on Handheld and Pocket PCsTo insert the PCS Connection Card into a Pocket PC To insert the PCS Connection Card into a Handheld PC 34 2B Installation on Handheld and Pocket PCs Using PCS Connection Card Using the PCS Connection CardPage PCS Connection ManagerSM Window and Indicators 3A The PCS Connection Manager Window and Indicators Software by selecting Start Programs PCS Connection Manager 38 3A The PCS Connection Manager Window and IndicatorsPCS Connection Manager Getting Help PCS Connection Manager Window 40 3A The PCS Connection Manager Window and Indicators Message area Indicator areaPocket PCs Message area Indicator area Connection Keypad Button Notebook / Handheld PCs Displaying the Menu ItemsMenus are described in detail in Menu Options on Close button is used to exit the card software Number indicate that a voice call is being established 42 3A The PCS Connection Manager Window and IndicatorsMessage Area Pocket PCs Description Indicates that you have new voicemail Successfully been set up or changedIndicator Area Voice call is in progress Indicator Area Icons44 3A The PCS Connection Manager Window and Indicators Cdma network but not in a preferred roaming area GO Button 46 3A The PCS Connection Manager Window and IndicatorsTaskbar Icons On Pocket PCs, the icon is on the Today screen Status Icons Status Area Icons Page Basic Data Connection Information PCS Vision Connections Data ConnectionsAdvantage of the card’s versatility 3B Data Connections Basics 50 3B Data Connections To make a PCS Vision connection PCS Vision High-Speed ConnectionsClick the Stop button To terminate a PCS Vision connection Dormant Connection 52 3B Data Connections 3C Voice Connections Voice ConnectionsKeypad Outgoing Calls Incoming Calls Voicemail Voice Connection Features 54 3C Voice Connections Using the Keypad Click the keypad button Keypad appears Volume control 56 3C Voice Connections Tools Connections Keypad is displayed when you tap Tools Voice CallClear a number You’ve entered PCS Connection Manager Keypad 58 3C Voice Connections Once the call is answered, In Use is displayed Outgoing CallsClick the Talk button To answer a call When you receive an incoming callIncoming Calls 60 3C Voice Connections Voicemail Page Overview of Menu Items Description of Menu Items Menu OptionsPCS Connection ManagerSM Software 3D Menu Options Overview of menu items 64 3D Menu Options To read messages Web MessagingReading Web Messages The Inbox To delete messages Select the message header Right-click the message header and select Add Contact to Adding a Record to the Phone Book Phone Book Notebook PCExiting the Web Messaging Window Dialing a Phone Number in the Phone Book Synchronization of Outlook and Your Phone Book Select File Dial Phone Book Handheld/Pocket PCSelect Tools Phone Book 70 3D Menu Options Always On Top Notebooks Only Call Log To save the information in the Call Log to a text file To add an entry to the phone book Select the record Click Yes to confirm the deletion To delete a record Select the recordTo delete all records in the Call Log Displayed KeyGuard To enable or disable KeyGuardCheck mark next to the option indicates that it is enabled Activation Wizard… Options… Use of the Options Window 76 3D Menu Options Sounds TabSounds Tab Options Played OnlyFile can be used Never in this field Security TabSecurity Tab Options 78 3D Menu Options To change the lock code Code comes into effectYes at this prompt to lock the card Tap OK 80 3D Menu Options Voice TabVoice Tab Options Minute Alert feature Auto-Hyphenation featureSound is muted when checked Phone number 82 3D Menu Options Never from the drop-down menu Web Messages TabWeb Messages Tab Options 84 3D Menu Options General TabGeneral Tab Options Options in this field are It is enabled when checkedYour PCS Connection Card Desktop shortcut or from the Start menu Persons message Typewriter-like keyboardConvey your message 86 3D Menu Options Network Tab Options Network TabDisplay Tab Display Tab Options Help Topics Notebook PC Online HelpPCS Connection Card comes with complete online help To get help on any topic Use the index to locate the topic you want to display About Window…Help Topics Handheld PC Help Topics Pocket PCPage Network Adapter Manager Notebooks Only 3E The Network Adapter Manager Notebooks Only 92 3E The Network Adapter Manager Notebooks Only Switching Primary Cards Windows 98 SE and Me Windows 2000 and XP 94 3E The Network Adapter Manager Notebooks Only Click the card you want to stop On-Line Help and Version InformationClosing the Network Adapter Manager Windows Windows XPPage PCS Connection Card with your notebook PC Troubleshooting Tips3F Troubleshooting Tips Notebook PC PCS Connection Manager Software displays this message Problem Causes and SuggestionsWrong driver has been installed Error Not able to prepare data services Windows 98 Error When Clicking the Keypad, Nothing HappensError Not In Service 100 3F Troubleshooting Tips Notebook PC Error Connection Seems SlowError Connection Gets Dropped Windows 2000 and XP Your computer Locate the existing driver Card should display under Modems as Sierra WirelessWindows 98 SE Double click the System icon Windows Locate the existing driver Update the driver102 3F Troubleshooting Tips Notebook PC Replacing the Driver Click the Have Disk… button Updating the Driver Windows Me 104 3F Troubleshooting Tips Notebook PCClick Finish to proceed. Repeat steps 6 to 12 as prompted Panel Button, and click Next to proceed to the next window Correct driver is then installedLocation is checked. Enter d\Drivers\WinMe where d is Driver letter for your CD-ROM drive and click Next Windows XP Uninstalling the Existing Driver106 3F Troubleshooting Tips Notebook PC Open the Control Panel by selecting Start Control Panel Resolving Resource Conflicts Installing the Windows XP PCS Connection Card DriverSelect Install from a list or specific location Advanced on To resolve a resource conflict in Windows 98 SE Uninstall and reinstall the PCS Connection Card driverLocate the device that you want to disable Is checked, and click OK Select Search for the best driver for your device Recommended and click Next to proceed to the next windowTo resolve a resource conflict in Windows Click Finish to proceed. Repeat steps 8 to 13 as prompted Right click Sierra Wireless AirCard 550 PC Card Parent110 3F Troubleshooting Tips Notebook PC To resolve a resource conflict in Windows Me Device usage section of the window and click the OK button To resolve a resource conflict in Windows XP Updated software Recommended and click Next112 3F Troubleshooting Tips Notebook PC Click Specify the location of the driver Advanced on Driver letter. Click Next Right click the Sierra Wireless AirCard 550 PC Card ParentSelect Install from a list or specific location Advanced Click Finish and repeat steps 7 to 11 as prompted 114 PCS Connection CardTM with your Handheld or Pocket PC Troubleshooting Tips Handheld / Pocket PC3G Troubleshooting Tips Handheld / Pocket PC There was a failure in the host Error When Tapping the Keypad, Nothing Happens116 3G Troubleshooting Tips Handheld / Pocket PC Process again. For instructions, see Error Not able to prepare data services PCS Connection Manager Software displays the message 118 3G Troubleshooting Tips Handheld / Pocket PC Re-orient your antenna Tap the System tab Uninstalling the PCS Connection Manager SoftwareOpen the Control Panel by selecting Start Settings Control Double tap the Remove Programs icon 120 PCS Vision 122 4A PCS Vision PCS VisionTMWeb Messaging PCS Business ConnectionSM To launch the Web Browsing the Web With Your PCS Connection CardLaunching the Web Your User Name PCS Messages Signing Up for Web UpdatesMessaging Select Send when your message is ready to be delivered Using PCS EmailAccessing PCS Email Messages Menu for a full list of options PCS Business ConnectionSM Personal Edition PCS Vision FAQs 128 4A PCS Vision Technical Specifications Regulatory Information Technical Specifications and Regulatory Information 130 Technical Specifications 5A Technical Specifications LED Operation Solid red An error has occurred132 5A Technical Specifications LED Operation Approvals Compliant with Environmental SpecificationsRadio Frequency & Electrical Specifications Developers Group 134 Regulatory Information 5B Regulatory Information Regulatory Notices 136 5B Regulatory Information 5B Regulatory Information 138 5B Regulatory Information Safety Information Terms & Conditions Safety Information and Terms & Conditions 140 Safety and Notices 6A Safety and Notices Important Notice Safety and Hazards142 6A Safety and Notices Driver or operator of any vehicle should not operate Limitation of Liability Trademarks PatentsCopyright Comments Terms and Conditions Terms and Conditions of ServicesTerms and Conditions of Services 6B Terms and Conditions Your phone 146 6B Terms and Conditions You must be at least 148 6B Terms and Conditions PCS Vision Third Generation Wireless Charges. For PCS Vision Service Solutions 150 6B Terms and Conditions 6B Terms and Conditions If you are on a Non-Term 152 6B Terms and Conditions 6B Terms and Conditions 154 6B Terms and Conditions 6B Terms and Conditions Use of PCS 156 6B Terms and Conditions We may give credit for a continuous 158 6B Terms and Conditions Any late or failed message delivery Your negligent or intentional act or omission 160 6B Terms and Conditions 6B Terms and Conditions This Agreement is governed by and must 162 6B Terms and Conditions 6B Terms and Conditions 164 Index Index Maintenance 14 memory You have new voicemail 43 messages, error. See Obtaining optimal 14 silent ringer Indicator 44 software Expire 83 indicator 44 sound