Troubleshooting Tips Handheld / Pocket PC | Sprint Nextel 550

Section 3G

Troubleshooting Tips

(Handheld / Pocket PC)

In This Section

▶Problem Causes and Suggestions

▶Uninstalling the PCS Connection ManagerSM Software

his section provides assistance in diagnosing and solving many Tcommon problems you may experience while using your

PCS Connection CardTM with your Handheld or Pocket PC.

Section 3: Using the AirCard

3G: Troubleshooting Tips (Handheld / Pocket PC) 115

Image 121

Sprint Nextel 550 manual Troubleshooting Tips Handheld / Pocket PC, PCS Connection CardTM with your Handheld or Pocket PC

Contents

User’s Guide Page Table of Contents 3B. Data Connections 3E. The Network Adapter Manager Notebooks Only Specifications and Regulatory Information Welcome to Sprint Page PCS Vision Introduction to this User’s GuidePage PCS Connection Card Basics PCS Connection Card BasicsPage Introducing PCS Connection CardTM Network Card and a Phone Package Contents About this Guide1A Introducing the PCS Connection Card Cdma Networks Your PCS Connection Card Network Card and a Phone Package Contents 10 1A Introducing the PCS Connection Card About This Guide 1B Getting Started Getting Started With Your PCS Connection CardTM Install the PCS Connection Manager Software Activating and Using PCS ServiceGetting Started PCS Connection Card Software Pen and paper to write down your account information 14 1B Getting Started Care and Maintenance Installing the PCS Connection Card Installing PCS Connection CardPage 2A Installation on Notebook PCs Installation on Notebook PCs Before you can use your PCS Connection Card, you must first 18 2A Installation on Notebook PCsLaunch the PCS Connection Manager Software application System Requirements CD-ROM System Resource Requirements 20 2A Installation on Notebook PCs Documentation and then notebook software installation toClick Finish to close the last screen of the wizard From the CD start-up window, select notebook installation Installing the PCS Connection Manager Software Windows XPInstalling the PCS Connection Manager Software 22 2A Installation on Notebook PCs Installing the PCS Connection Card driverClick Finish and repeat steps 1 to 4 as prompted Inserting the PCS Connection Card Card is powered as soon as you insert itRemoving the PCS Connection Card Activating Your PCS Connection Card 24 2A Installation on Notebook PCsSelecting Menu Activation Wizard Click Finish on the final window of the wizard If your card is intended primarily for personal useCall Page 2B Installation on Handheld and Pocket PCs Installation on Handheld and Pocket PCs 28 2B Installation on Handheld and Pocket PCs Install the software to the hostPocket PC System Requirements Host System Requirements Handheld PC System Requirements To install the software, you can either Installing the PCS Connection ManagerSM SoftwareTo install the software on the host From the CD start-up window, select Downloading the Software to the Handheld/Pocket PC To download the software to the Handheld/Pocket PCPocket PCs Handheld PCs To insert the PCS Connection Card into a Pocket PC 32 2B Installation on Handheld and Pocket PCsCard. do not Force To insert the PCS Connection Card into a Handheld PC 34 2B Installation on Handheld and Pocket PCs Using the PCS Connection Card Using PCS Connection CardPage 3A The PCS Connection Manager Window and Indicators PCS Connection ManagerSM Window and Indicators PCS Connection Manager 38 3A The PCS Connection Manager Window and IndicatorsSoftware by selecting Start Programs PCS Connection Manager PCS Connection Manager Window Getting Help Pocket PCs Message area Indicator area Message area Indicator area40 3A The PCS Connection Manager Window and Indicators Connection Menus are described in detail in Menu Options on Displaying the Menu ItemsKeypad Button Notebook / Handheld PCs Close button is used to exit the card software Message Area 42 3A The PCS Connection Manager Window and IndicatorsNumber indicate that a voice call is being established Pocket PCs Description Indicator Area Successfully been set up or changedIndicates that you have new voicemail 44 3A The PCS Connection Manager Window and Indicators Indicator Area IconsVoice call is in progress Cdma network but not in a preferred roaming area Taskbar Icons 46 3A The PCS Connection Manager Window and IndicatorsGO Button On Pocket PCs, the icon is on the Today screen Status Icons Status Area Icons Page Advantage of the card’s versatility Data ConnectionsBasic Data Connection Information PCS Vision Connections 3B Data Connections 50 3B Data Connections Basics Click the Stop button PCS Vision High-Speed ConnectionsTo make a PCS Vision connection To terminate a PCS Vision connection 52 3B Data Connections Dormant Connection Keypad Outgoing Calls Incoming Calls Voicemail Voice Connections3C Voice Connections 54 3C Voice Connections Voice Connection Features Click the keypad button Keypad appears Using the Keypad 56 3C Voice Connections Volume control Clear a number You’ve entered Keypad is displayed when you tap Tools Voice CallTools Connections 58 3C Voice Connections PCS Connection Manager Keypad Click the Talk button Outgoing CallsOnce the call is answered, In Use is displayed Incoming Calls When you receive an incoming callTo answer a call 60 3C Voice Connections Voicemail Page PCS Connection ManagerSM Software Menu OptionsOverview of Menu Items Description of Menu Items 3D Menu Options 64 3D Menu Options Overview of menu items Reading Web Messages The Inbox Web MessagingTo read messages To delete messages Right-click the message header and select Add Contact to Select the message header Exiting the Web Messaging Window Phone Book Notebook PCAdding a Record to the Phone Book Dialing a Phone Number in the Phone Book Synchronization of Outlook and Your Phone Book Select Tools Phone Book Phone Book Handheld/Pocket PCSelect File Dial 70 3D Menu Options Call Log Always On Top Notebooks Only To add an entry to the phone book Select the record To save the information in the Call Log to a text file To delete all records in the Call Log To delete a record Select the recordClick Yes to confirm the deletion Displayed Check mark next to the option indicates that it is enabled To enable or disable KeyGuardKeyGuard Activation Wizard… Use of the Options Window Options… Sounds Tab Options Sounds Tab76 3D Menu Options File can be used OnlyPlayed Security Tab Options Security TabNever in this field 78 3D Menu Options Yes at this prompt to lock the card Code comes into effectTo change the lock code Tap OK Voice Tab Options Voice Tab80 3D Menu Options Sound is muted when checked Auto-Hyphenation featureMinute Alert feature Phone number 82 3D Menu Options Web Messages Tab Options Web Messages TabNever from the drop-down menu General Tab Options General Tab84 3D Menu Options Your PCS Connection Card It is enabled when checkedOptions in this field are Desktop shortcut or from the Start menu Convey your message Typewriter-like keyboardPersons message 86 3D Menu Options Display Tab Network TabNetwork Tab Options Display Tab Options PCS Connection Card comes with complete online help Online HelpHelp Topics Notebook PC To get help on any topic Help Topics Handheld PC About Window…Use the index to locate the topic you want to display Help Topics Pocket PCPage 3E The Network Adapter Manager Notebooks Only Network Adapter Manager Notebooks Only 92 3E The Network Adapter Manager Notebooks Only Windows 98 SE and Me Switching Primary Cards 94 3E The Network Adapter Manager Notebooks Only Windows 2000 and XP Closing the Network Adapter Manager On-Line Help and Version InformationClick the card you want to stop Windows Windows XPPage 3F Troubleshooting Tips Notebook PC Troubleshooting TipsPCS Connection Card with your notebook PC Wrong driver has been installed Problem Causes and SuggestionsPCS Connection Manager Software displays this message Error Not In Service Error When Clicking the Keypad, Nothing HappensError Not able to prepare data services Windows 98 Error Connection Gets Dropped Windows 2000 and XP Error Connection Seems Slow100 3F Troubleshooting Tips Notebook PC Your computer Windows 98 SE Card should display under Modems as Sierra WirelessLocate the existing driver Double click the System icon 102 3F Troubleshooting Tips Notebook PC Locate the existing driver Update the driverWindows Replacing the Driver Updating the Driver Click the Have Disk… button Click Finish to proceed. Repeat steps 6 to 12 as prompted 104 3F Troubleshooting Tips Notebook PCWindows Me Panel Location is checked. Enter d\Drivers\WinMe where d is Correct driver is then installedButton, and click Next to proceed to the next window Driver letter for your CD-ROM drive and click Next 106 3F Troubleshooting Tips Notebook PC Uninstalling the Existing DriverWindows XP Open the Control Panel by selecting Start Control Panel Select Install from a list or specific location Advanced on Installing the Windows XP PCS Connection Card DriverResolving Resource Conflicts Locate the device that you want to disable Uninstall and reinstall the PCS Connection Card driverTo resolve a resource conflict in Windows 98 SE Is checked, and click OK To resolve a resource conflict in Windows Recommended and click Next to proceed to the next windowSelect Search for the best driver for your device 110 3F Troubleshooting Tips Notebook PC Right click Sierra Wireless AirCard 550 PC Card ParentClick Finish to proceed. Repeat steps 8 to 13 as prompted Device usage section of the window and click the OK button To resolve a resource conflict in Windows Me 112 3F Troubleshooting Tips Notebook PC Updated software Recommended and click NextTo resolve a resource conflict in Windows XP Click Specify the location of the driver Advanced on Select Install from a list or specific location Advanced Right click the Sierra Wireless AirCard 550 PC Card ParentDriver letter. Click Next Click Finish and repeat steps 7 to 11 as prompted 114 3G Troubleshooting Tips Handheld / Pocket PC Troubleshooting Tips Handheld / Pocket PCPCS Connection CardTM with your Handheld or Pocket PC 116 3G Troubleshooting Tips Handheld / Pocket PC Error When Tapping the Keypad, Nothing HappensThere was a failure in the host Process again. For instructions, see PCS Connection Manager Software displays the message Error Not able to prepare data services Re-orient your antenna 118 3G Troubleshooting Tips Handheld / Pocket PC Open the Control Panel by selecting Start Settings Control Uninstalling the PCS Connection Manager SoftwareTap the System tab Double tap the Remove Programs icon 120 PCS Vision 122 Web Messaging PCS Business ConnectionSM PCS VisionTM4A PCS Vision Launching the Web Browsing the Web With Your PCS Connection CardTo launch the Web Your User Name Messaging Signing Up for Web UpdatesPCS Messages Accessing PCS Email Messages Using PCS EmailSelect Send when your message is ready to be delivered Menu for a full list of options PCS Business ConnectionSM Personal Edition 128 4A PCS Vision PCS Vision FAQs Technical Specifications and Regulatory Information Technical Specifications Regulatory Information 130 5A Technical Specifications Technical Specifications 132 5A Technical Specifications Solid red An error has occurredLED Operation LED Operation Radio Frequency & Electrical Specifications Environmental SpecificationsApprovals Compliant with Developers Group 134 5B Regulatory Information Regulatory Information 136 5B Regulatory Information Regulatory Notices 5B Regulatory Information 138 5B Regulatory Information Safety Information and Terms & Conditions Safety Information Terms & Conditions 140 6A Safety and Notices Safety and Notices 142 6A Safety and Notices Safety and HazardsImportant Notice Driver or operator of any vehicle should not operate Limitation of Liability Copyright PatentsTrademarks Comments Terms and Conditions of Services Terms and Conditions of ServicesTerms and Conditions 6B Terms and Conditions 146 6B Terms and Conditions Your phone You must be at least 148 6B Terms and Conditions PCS Vision Third Generation Wireless Charges. For PCS Vision 150 6B Terms and Conditions Service Solutions 6B Terms and Conditions 152 6B Terms and Conditions If you are on a Non-Term 6B Terms and Conditions 154 6B Terms and Conditions 6B Terms and Conditions 156 6B Terms and Conditions Use of PCS We may give credit for a continuous 158 6B Terms and Conditions Any late or failed message delivery 160 6B Terms and Conditions Your negligent or intentional act or omission 6B Terms and Conditions 162 6B Terms and Conditions This Agreement is governed by and must 6B Terms and Conditions 164 Index Index Maintenance 14 memory You have new voicemail 43 messages, error. See Obtaining optimal 14 silent ringer Indicator 44 software Expire 83 indicator 44 sound