Sprint Nextel EX720 Troubleshooting Tips

Section 2D: Troubleshooting Tips 67

Section 2D

Troubleshooting Tips

In This Section

Problem Causes and Suggestions

Reinstalling the Sprint Mobile Broadband Express Card Driver

Resolving Resource Conflicts

Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving many

common problems you may experience while using your Sprint Mobile

Broadband Express Card and Sprint Connection Manager Software

with your computer.

Contents

Main Sprint Mobile Broadband Express Card by Novatel Wireless Merlin EX720 Page Table of Contents Section 3: Sprint Power Vision . . . . . . . . . . . . . . . . . . . . . 81 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 Section 5: Safety and Terms & Conditions . . . . . . . . . . 99 Welcom e to Sp rint Welcome and thank you for choosing Sprint. Introduction Page Page Section 1A Introducing the Sprint Mobile Broadband Express Card Your Sp ri nt Mo bi le Br oad ba nd Express Card CDMA Networks Express Card Broadband Wireless Modem Global Positioning System Receiver Package Contents About This Guide Page Section 1B Getting Started With Your Sprint Mobile Broadband Express Card Getting Started 1. 3. 2. The Sprint Mobile Broadband Express Card Software Activating and Using Sprint Service Call Sprint Customer Service Care and Maintenance Page Page Section 2A Installing the Sprint Mobile Broadband Express Card Getting Started 1. 2. 3. 4. System Requirements Installing the Sprint Connection Manager Software 1. 2. 3. 4. 5. 6. 7. 8. Firmware Updates 1. 2. 3. 4. Inserting and Removing the Sprint Mobile Broadband Express Card Inserting the Sprint Mobile Broadband Express Card Turning Off the Sprint Mobile Broadband Express Card Removing the Sprint Mobile Broadband Express Card 1. 2. Activating Your Sprint Mobile Broadband Express Card 1. 2. 3. 4. 5. 6. 7. 8. 9. Section 2B Sprint Connection Manager Software The Sprint Connection Manager Software Page The Sprint Connection Manager Software Window About the Interface The Menu Button The Minimize and Close Buttons Connection Status Connecting Connected Indicator Area The GO Button System Tray Icon s Page Page Section 2C Menu Options Page Section 2C: Menu Options 43 Menu Items Menu Item Details Alert Log 1. 2. Connection History Deleting Records Device Info & Diagnostics Location & Search Services 1. 2. Location-Based Service Limitations 1. 2. 3. 4. Page Spint Nextel Location & Search Menu Sprint Nextel Location & Search menu options Accessing Sprints Web site Software Updates Links Help About Sprint Connection Manager Settings 1. 2. Settings Window General Sprint Location Services Settings Page GPS Mode 1. 2. GPS Testing Sprint Settings Novatel Wireless Network Adapter (NDIS) 1. 2. 3. Service Settings (Mode) 1. 2. Roaming Preference Page Page 1. 2. 3. Sprint Connection Device Settings User Lock Code Page Page Section 2D Troubleshooting Tips Problem Causes and Suggestions Error: Searching for Sprint Mobile Broadband Express Card... Error: Splash Screen is Frozen Error: Not in Service Error: Connection Gets Dropped Reinstalling the Sprint Mobile Broadband Express Card Driver Windows 2000 1. 2. 1. 2. 3. 4. 5. Updating the Driver Windows XP Page Installing the Windows XP Sprint Mobile Broadband Express Card Driver Resolving Resource Conflicts Windows 2000 Disabling an Internal Modem, Infrared Device, or Network Card 1. 2. 3. 4. Windows XP Disabling an Internal Modem, Infrared Device, or Network Card Additional Troubleshooting Tools Connection History Accessing Connection History About Connection History 1. Alert Log Accessing the Alert Log About the Alert Log Device Info & Diagnostics Accessing Diagnostics About Device Info & Diagnostics Page Page Section 3A Sprint Power Vision Web Accessing the Web 1. 2. 3. Your Us er Nam e Sprint Power Vision FAQs Page Page Page Section 4A Technical Specifications 90 Section 4A: Technical Specifications Environmental Specifications Mechanical Specifications Section 4A: Technical Specifications 91 Software Specifications Transmitter Specifications 92 Section 4A: Technical Specifications Receiver Specifications Hardware Specifications Page Page Section 4B Regulatory Information Regulatory Not ices 1. 2. 1. 2. Page Page Page Page Section 5A Safety and Notices Important Notice Safety and Hazards Page Section 5B Terms and Conditions Subscriber Agreement General Terms and Conditions of Service Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Novatel Wireless Limited Warranty and Liability Index