Sprint Nextel EX720 Windows, To verify that the correct driver is installed, To locate the driver

Windows® 2000

To verify that the correct driver is installed:

1.Locate the existing driver.

2.Update the driver.

To locate the driver:

1.Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel.

2.Double-click the System icon.

3.Click the Hardware tab.

4.Click the Device Manager tab.

5.Locate the Sprint Mobile Broadband Card entries by using the “+” signs to expand the listings. (For example, to see all the installed modems, click the “+” sign to the left of Modems.) The card should have these driver entries listed in Device Manager:

The device driver should appear under Modems as Novatel Wireless Expedite EV-DO Modem.

The card should appear under Network adapters as Novatel Wireless Expedite EV-DO Network Adapter (if Network Adapter (NDIS) is enabled).

The card should appear under Ports (COM & LPT) as Novatel Wireless Expedite EV-DO Diagnostics Port (COM#).

The card should appear under Ports (COM & LPT) as Novatel Wireless Expedite EV-DO GPS Port (COM#).

The card should appear under Ports (COM & LPT) as Novatel Wireless Expedite EV-DO Status Port (COM#).

If the listings above do not appear, identify the listing for the card. This causes the driver listing for the device to disappear from the list. Reconnect the card to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband Express

Section 2D: Troubleshooting Tips 71