Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband Express Card is a highly reliable product. Most problems are caused by one of these issues:
The wrong driver has been installed.
System resources required by the Express Card are being used by other devices.
Network coverage is not available (either because you are outside the Sprint National Network or because of an account or network problem).
This section describes how to diagnose and solve these and other problems. If, after reading this section, you are unable to resolve a problem, please visit www.sprint.com or contact Sprint Customer Service at
Error: Searching for Sprint Mobile Broadband Express Card...
The Sprint Connection Manager Software interface displays this message: “Searching for Sprint Mobile Broadband Express Card...”
Possible Causes | Suggestions | ||
a. | The Express Card is not | a. | Check that the card is properly |
| properly connected to the |
| inserted. |
| computer. | b. | See “Reinstalling the Sprint |
b. | The wrong driver is installed |
| Mobile Broadband Express |
| for the Express Card. |
| Card Driver” on page 70. |
c. | There is a resource conflict. | c. | See “Resolving Resource |
|
|
| Conflicts” on page 76. |
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68 | Section 2D: Troubleshooting Tips |
