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Sprint Nextel SCP-2400 manual Getting Help, ReachingSprintCustomerService

Models: SCP-2400

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Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information

⬤Check your minutes used (depending on your Sprint PCS service plan)

⬤View and pay your bill

⬤Make your life easier by enrolling in Sprint PCS online billing and automatic payment

⬤Purchase accessories

⬤Shop for the latest phones

⬤View available Sprint PCS service plans and options

⬤Learn more about Sprint PCS Vision and other great products like Sprint PCS Picture Mail, games, ringers, screen savers, and more

ReachingSprintCustomerService

You can reach Sprint Customer Service many different ways:

⬤ Dial Shift

ABC

on your phone.

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers).

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

6Section 1A: Setting Up Service

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Sprint Nextel SCP-2400 manual Getting Help, ReachingSprintCustomerService

Contents

Sprint PCS Vision Phone SCP-2400 by Sanyo Table of Contents Setting Your Phone’s Security 103127 161114 1374B. Manufacturer’s Warranty 3C. Sprint PCS Voice Command4A. Important Safety Information 3B. Sprint PCS VisionPage Welcome to Sprint Welcome and thank you for choosing SprintIntroduction Your PhoneMessaging Call HistoryContacts IiiParental Control Web My ContentCalendar Settings ToolsFont Size Display BacklightGreeting BackgroundVii Viii Text Entry Others Airplane ModeHeadset Mode Any Key AnswerPage Getting Started Setting Up Service Setting Up ServiceThis Section UnlockingYourPhone DeterminingifYourPhoneisAlreadyActivatedTounlockyourphone,followtheseeasysteps Tosetupyourvoicemail Setting UpYour VoicemailVoicemailPasscode Account Password VoicemailPassword SprintPCS AccountPasswordsSprintPCSVisionPassword ReachingSprintCustomerService Getting HelpSprint411 ToaccessautomatedinvoicinginformationReceivingAutomatedInvoicingInformation TocallSprint411SprintPCSOperatorServices ToaccessSprintPCSOperatorServicesYour Phone Your Phone The Basics Your Phone The BasicsFront View of Your Phone Phone BasicsKey Functions Web Key lets you launch the browserPhone Basics Your Phone The Basics Viewing the Display Screen Your Phone The Basics Features of Your Phone Your Phone The Basics TurningYourPhoneOff TurningYour Phone On and OffTurningYourPhoneOn ToturnyourphoneonUsingYour Phone’s Batteryand Charger BatteryCapacityToinstalltheLi-Ionbattery InstallingtheBatteryRemovingtheBattery ToremoveyourbatteryChargingtheBattery UsingtheCharger TousethetravelchargerprovidedwithyourphoneNavigatingThrough Phone Menus SelectingMenuItemsTogotothepreviousmenu DisplayingYour Phone NumberBackingUpWithinaMenu ToreturntostandbymodeMaking and Answering Calls TomakeacallusingyourkeypadMaking Calls Dialing Options ToplaceacallwiththeflipclosedToansweranincomingcallwiththeflipopen Answering CallsToansweranincomingcallwiththeflipclosed AnswerSpeaker to answer the call in speakerphone mode ToansweracallwhenyouareroamingandCallGuardisenabled AnsweringaRoamCallWithCallGuardEnabledSettingAnsweronHold TosetAnsweronHoldTodisconnectacallwhenyouarefinished UsingtheSpeakerphoneEndingaCall ToturnthespeakerphoneonduringacallMutingaCall ChangingtheRingerVolumeAdjustingVolumeDuringaConversation TomuteacallTodisplaytheMissedCallentryfromthenotificationscreen Missed Call NotificationCalling Emergency Numbers TodisplayaMissedCallentryfromstandbymodeSelect ExitEmergency ToexitEmergencymodeToselectEmergencymodeoptions In-Call Options Savinga Phone Number End-of-Call OptionsTosaveanumberfromstandbymode Dialing and Saving Phone Numbers With Pauses Findinga Phone NumberTofindaphonenumber Plus + Code Dialing TomakeacallusingPlusCodeDialingTodialorsavephonenumberswithpauses TodialdirectlyfromaContactsentry Dialing Fromthe ContactsListSelect ContactsFind/AddEntry Tousespeeddialforvoicecalls Using Speed DialingTousespeeddialforSprintPCSReadyLinkcalls Using Abbreviated Dialing ToplaceacallusingPh.BookMatchAbbreviatedDialingToplaceacallusingPrependAbbreviatedDialing Selectinga Character InputMode EnteringTextTochangethecharacterinputmode Entering Characters Using T9TextInput ToenterawordusingT9TextInputToaddawordtotheT9TextInputdatabase Select SettingsOthersTextEntryMyWordsAddingaWordtotheT9Database ToeditorerasethewordsyouhaveaddedTocustomizetheT9Settings CustomizingtheT9SettingsSettingtheDefaultInputMode TosetthedefaultinputmodeEnteringCharacters Using AlphabetMode HoldB c B C Toenterpresetmessages Entering Numbers, Symbols, Smileys and Preset MessagesToentersymbols ToenternumbersControlling Your Phone’s Settings Controlling Your Phone’s SettingsRingerTypes Sound SettingsYour Phone’s Settings SelectingRingerTypesforVoiceCallsToselectaringertypeformessages SelectingRingerTypesforMessagesSelectingRingerTypesforSprintPCSReadyLinkCalls ToselectaringertypeforSprintPCSReadyLinkcallsTosetastart-up/power-offtone Setting a Start-up/Power-offToneToselectaringertypeforvoicemailorcalendar/alarm Selecting aTone LengthToenableordisablevoiceprompt UsingVoice PromptSetting Up Key Press Echo ToturnKeyPressEchoonoroffToadjusttheearpieceorspeakervolume Adjusting the Phone’sVolume SettingsToadjusttheringerandkeyvolume ToadjusttheapplicationvolumeAlert Notification Select SettingsSoundsAlertsTosetalerts ToactivateSilenceAll Silence AllTodeactivateSilenceAll Changing theTextGreeting Display SettingsChanging the BacklightTime Length Changing the Display for Incoming Calls Select SettingsDisplayIncomingCallsChanging the Display Screen Animation TochangetheanimationdisplayChanging the Contrast Changing the Display for Area NameChanging the Phone’s Menu Style Tosettheclock/calendardisplayforstandbymode Changing the Clock/Calendar Display for Standby ModeChanging theTextFontSize To change the text input fontSleep Mode Setting Return to Standby ModeChanging the Background Location Settings Toenableyourphone’sLocationfeatureDisplayingPop-upMessages Messaging SettingsTodisplaypop-upmessagesand/oricons Tochangethelanguageofthepresetmessages ManagingPresetMessagesToeditapresetmessage Select Englishor Spanish Your Phone’s SettingsTosetthecallbacknumber SettingaCallbackNumberAddingaCustomizedSignature ToaddacustomizedsignaturetoeachsentmessageSettingtheSpeakerphoneforSMSVoiceMessaging SettingDraftsAlertSettingtheSender’sNameforSMSVoiceMessaging Select Settings Messaging VoiceSMS Connection Alert Airplane ModeSettinganAlertNotificationforSMSVoiceMessaging TosetalertforSMSVoicemessagingTTY UseWith SprintPCS Service Select SettingsOthersTTY ToturnTTY modeonoroffToassignyourshortcutkey Phone Setup OptionsShortcutMy Favorites ToedittheshortcutnameToassignalanguageforthephone’sdisplay Auto-Answer ModeSetting the CurrentTime Display LanguageSelect SettingsOthersOpen/CloseFlip Setting the Open/Close Flip OptionToactivatetheOpenFlipfeature ToactivatetheCloseFlipfeatureSetting the Side Key Guard Setting Any Key AnswerSettingTextEntry Options Select SettingsOthersAbbrev.Dial Select Ph.BookMatch Setting Abbreviated DialingToactivatethePh.BookMatchfeature ToactivatethePrependfeatureToconnecttheheadset Setting HeadsetModeSelect SettingsOthersHeadsetMode TosetheadsetmodeToactivatetheWirelessBackupservice Wireless BackupActivating and DeactivatingWireless Backup Service Select SettingsWirelessBackupTosettheWirelessBackupalert Setting theWireless Backup AlertTodeactivatetheWirelessBackupservice Select SettingsWirelessBackupAlertSetting Your Phone’s Security UsingYour Phone’s Lock Feature Accessing the Security MenuLockingYour Phone UnlockingYour Phone Lock ServicesCalling in Lock Mode Changing the Lock CodeTorestrictcalls Restricting CallsSelect OthersLimitUse Select OutgoingCalls or IncomingCalls Toaddorreplaceaspecialnumber Using Special NumbersErasing the Contacts List ToeraseallthenamesandphonenumbersinyourContactsToresetyourphone Erasing My ContentResettingYour Phone ToerasealldownloadsToactivatethisfeature,thefollowingpresettingisrequired Resetting and LockingYour Phone Through SMSSelect OthersFoundMeReset/LockEnable TodisableSprintPCSVisionservices Security Features for SprintPCSVisionEnabling and Disabling SprintPCSVision Services ToenableSprintPCSVisionservicesTolockservices Using the Parental Control FeatureTorestrictoutgoingandincomingcalls To edit Contacts Select Parental ControlSelect Special #s Select Edit Phone BookControlling Your Roaming Experience RoamingonOtherDigitalNetworks Understanding RoamingRecognizingtheRoamingIconontheDisplayScreen Controlling Your Roaming ExperienceRoamingonAnalogNetworks CheckingforVoicemailMessagesWhileRoaming TocheckyourvoicemailwhileroamingSelect SettingsRoamingSetMode SettingYour Phone’s Roam ModeSet Mode Tosetyourphone’sroammodeToturnCallGuardonoroff Using Call GuardSelect SettingsRoamingCallGuard ToplaceroamingcallswithCallGuardonToanswerincomingroamingcallswithCallGuardon Using Data Roam Guard Select SettingsRoamingDataRoamGuardManaging Call History ToviewaCallHistoryentry Viewing HistoryManaging Call History Call History Options Making a Call From Call History ToplaceacallfromCallHistorySelect SavePhone# TosaveaphonenumberfromCallHistorySelect CallHistoryOutgoing, Incoming or Missed 101ToprependaphonenumberfromCallHistory Prepending a Phone Number From Call HistoryErasing Call History ToeraseCallHistoryUsing Contacts 103Finding Contacts Entries Adding a New Contacts EntryFindingNames Tofindphonenumbersyouhavestoredinspeeddiallocations FindingSpeedDialNumbersTofindSprintPCSReadyLinkentries Select ContactsSpeedDial#sContacts Entry Options Toaddaphonenumbertoanentry 107Tomakechangestoanentry Editing a Contacts EntryErasing a Contacts Entry From the List ToeraseaselectedentryToassignaspeeddialnumber Assigning Speed Dial Numbers109 Assigning an Image to a Contacts Entry ToassignanimageforanentryToselectaringertypeforanentry Selecting a Ringer Type for an Entry111 Select SetSecret SecretContacts EntriesTomakeanentrysecret TomakeanentrypublicTodialaservicefromstandbymodeusingyourkeypad Dialing SprintPCS ServicesTodialaservicefromyourContacts 113Using the Phone’s Calendar and Tools Using the Phone’s Calendar and ToolsDisplayingYour Calendar UsingYour Phone’s CalendarAdding an Eventto the Calendar Event Alert Menu Event AlertsTorespondtoaneventalert Toviewyourscheduledevents Viewing EventsGoing toYour Desired Date TogototheCalendarmenuforyourdesireddateToeraseaday’sscheduledevents Erasing a Day’s EventsPurging All Events TodeleteallscheduledeventsToaddacallalarmtothecalendar Using the Call Alarm FeatureAdding a Call Alarm to the Calendar Press Options right softkey AddEventCallAlarmTocallthephonenumberatthetimeofacallalarmnotification Call Alarm MenuTorespondtoacallalarm OtherwaysofrespondingtoacallalarmincludeToaddanitemtoyourToDoList AddingTo Do ListItemsAdding aTo Do ListItem to the Calendar ToaddyourToDoListitemtothecalendarTousethealarmclock UsingYour Phone’s Alarm ClockTostopthealarm UsingYour Phone’sTools Using the StopwatchTousethecalculator Using the CalculatorWorld Clock Toviewthetimein38differentlocationsSelect ToolsUpdatePhone TorespondtoanautomaticupdaterequestTomanuallyupdateyourphonethroughtheToolsmenu UpdatingYour PhoneFinding Icon Definitions Personal Information ManagementDisplayingYour User Address DisplayingVersion InformationUsing Your Phone’s Voice Services 127Making a Call Using Voice-Activated Dialing Using Voice-Activated DialingProgrammingVoice DialTags To review voice dial tags ReviewingVoice DialTagsErasing AllVoice DialTags ToeraseallvoicedialtagsManaging Voice Memos Recording Voice MemosTo play the voice memos you have recorded Select Tools Voice Services Voice Memo Play or PlaySpeakerReviewingVoice Memos 131To erase an individual voice memo ErasingVoice MemosToeraseallvoicememos Activating Screen Call Setting Up Screen CallTo start Screen Call when you have incoming calls To set Auto Screen CallTo select a Screen Call announcement Selecting an Announcementfor Screen CallRecordingYour Name for a Prerecorded Announcement TorecordyournameTo record an announcement Recording a Customized AnnouncementReviewing an Announcement To review an announcementErasing an Announcement To erase an announcementUsing Sprint PCS Ready Link 137ToenableordisableSprintPCSReadyLinkmode Setting SprintPCS Ready Link ModeUsing Sprint PCS Ready Link Ready Link Call Alerts PreparingYour Phone for SprintPCS Ready Link Service139 SprintPCSReadyLinkMainScreen MainLCDDisplayDuringaReadyLinkCallSprintPCSReadyLinkIn-CallScreen Selecting a Ready Link Contacts List Making and Receiving a SprintPCS Ready Link CallDisplaying the SprintPCS Ready Link List 141Making a SprintPCS Ready Link Call One-to-One Call ToplaceaSprintPCSReadyLinkcallbyselectingacontactToplaceaSprintPCSReadyLinkGroupcall Making a SprintPCS Ready Link Call Group Call143 Making a SprintPCS Ready Link Call by Entering a Number ToplaceaSprintPCSReadyLinkcallbyenteringanumberTodisplaytheMissedReadyLinkCalllog Missed Call Notification for SprintPCS Ready Link CallsTocallthelastMissedSprintPCSReadyLinkcall 145Receiving a SprintPCS Ready Link Call ToreceiveaSprintPCSReadyLinkcallSprintPCS Ready Link Options 147Copying an Entry toYour Personal Listor Personal Group List TocopyanentryfromtheSprintPCSReadyLinkListTosavethenumberfromtheendcalldisplay Saving a SprintPCS Ready Link NumberFinding an Entry in the SprintPCS Ready Link List TofindaSprintPCSReadyLinkentryToaddanewSprintPCSReadyLinkcontact Adding a New ContacttoYour Personal ListSelect GotoPersonalListAddContact Select GotoPersonalGroupsAddGroup Adding a New Group toYour Personal Group ListToaddanewSprintPCSReadyLinkgroupentry 151Editing a ContactinYour Personal List ToeditaPersonalListcontactToeditagroup Editing a Group inYour Personal Group List153 Toeraseacontactoragroup Erasing Ready Link ListEntriesErasing an Entry inYour Personal Listor Personal Group List EraseGroupappearswhenyouselect PersonalGroupsUpdating the Company Listand Personal List Select SettingsReadyLinkListUpdateErasing a SprintPCS Ready Link List ToeraseaSprintPCSReadyLinkListToassignspeeddialingforSprintPCSReadyLinkentries Assigning Speed Dialing for SprintPCS Ready Link EntriesTouseSpeedDialforaSprintPCSReadyLinkentry TorestarttheSprintPCSReadyLinkservice Restarting the SprintPCS Ready Link ServiceSetting Ready Link Guard TosettheReadyLinkGuardSetting the Speakerphone for SprintPCS Ready Link Calls Setting an AlertNotification for SprintPCS Ready Link CallsTosetalertsforSprintPCSReadyLinkcalls ToselectthedefaultviewoftheSprintPCSReadyLinkList Setting the DefaultView of the SprintPCS Ready Link ListSetting the Floor Display of the SprintPCS Ready Link Calls Toselectthefloordisplay160 Sprint PCS Service Features Sprint PCS Service Features Basics Sprint PCS Service Features The BasicsSetting UpYourVoicemail UsingVoicemail163 NewVoicemail Message Alerts Voicemail NotificationTo call your voicemail RetrievingYourVoicemail Messages UsingOne-TouchMessageAccessUsingtheMenuKeysonYourPhonetoAccessYour Messages Select VoicemailCallVoicemail or CallSpeakerOnVoicemailButtonGuide UsingExpertModeVoicemail Options ToturnExpertModeonoroffVoicemail-to-VoicemailMessage SettingUpGroupDistributionListsSprintPCSCallback 167Voicemail-to-VoicemailMessageForwarding Voicemail-to-VoicemailMessageReplyVoicemail-to-VoicemailReceiptRequest Tocleartheiconfromthedisplayscreen Clearing the Message IconExtendedAbsenceGreeting Select MessagingVoicemailClearCountVoicemail Menu Key New Messages Using SMSTextMessaging171 TodisplayanSMStextmessagefromthemainmenu Displaying an SMSTextMessageSelect Messaging TocomposeandsendanSMSTextmessage Composing and Sending SMSTextMessages173 Select SettingsMessagingPresetMsgs Editing PresetCanned MessagesToeditPresetmessages ToresetPresetmessagesFolder ListOptions Message Options175 Message ListOptions Edit to edit a message Send to send a messageMessage Details Options 177Prepending a Phone Number From a Message ToadjustthedisplayfontsizeChanging the Display FontSize of a Message ToaddaprefixtoaphonenumberSelect MessagingTextMsgsOptions right softkey CreateFolder Message FoldersToaddanewfolder ToeditafolderToeraseanindividualmessage Erasing MessagesToeraseselectedmessages ToplayanSMSVoicemessagefromthemainmenu Using SMSVoice MessagingPlaying an SMSVoice Message Select MessagingVoiceSMSTocomposeanSMSVoicemessage Accessing SMSVoice MessagesComposing SMSVoice Messages ToplayanSMSVoicemessageUsing Caller ID 183Torespondtoanincomingcallwhileyou’reonacall ToswitchbacktothefirstcallerResponding to CallWaiting TorespondtoanincomingcallwhenAnsweronHoldisactivatedTomakeaThree-WayCall Making aThree-Way Call185 ToactivateCallForwarding Using Call ForwardingTodeactivateCallForwarding Sprint PCS Vision 187SprintPCSVision Applications Sprint PCS VisionYour User Name ToupdateyourusernameGetting StartedWith SprintPCSVision UpdatingYourUserNameSprint PCS Vision Home Launching a SprintPCSVision ConnectionFindingYourUserName TofindyourusernameNet Guard TochangeyourNetGuardsettingsSelect SettingsPCSVisionNetGuard and choose an option 191SprintPCSVision Connection Status and Indicators Softkeys Navigating theWebScrolling GoingBack SelectingGoingHome MessageTypes Accessing MessagingSprintPCS Messaging 195ToaccessSprintPCSMailfromyourphone Accessing SprintPCS MailSelect MessagingIM&Email ViewingSprintPCSPictureMail AccessingAdditionalEmailProvidersToaccessemailprovidersfromyourphone 197ToviewSprintPCSPictureMailmessagesfromthemainmenu SigningUpforUpdatesToselecttheinformationyouwanttosendtoyourphone InstantMessaging AccessingInstantMessagingToaccessinstantmessagingclientsfromyourphone 199Select Chat&Dating AccessingWirelessChatroomsToaccessachatroomfromthebrowser TopostamessageSelect MyContent AccessingtheMyContentMenusToaccesstheSprintPCSVisiondownloadmenus 201DownloadinganItem SelectinganItemtoDownloadTodownloadaselecteditem ToaccessMyContentManager UsingMyContentManager203 TodownloadpurchasedcontentfromMyContentManager Exploring theWeb Using the Browser MenuWeb 205OpeningtheBrowserMenu ToopenthebrowsermenuCreatingaBookmark AccessingaBookmarkToaccessabookmark TocreateabookmarkToeditabookmark EditingaBookmarkDeletingaBookmark TodeleteabookmarkReloadingaWebPage GoingtoaSpecificWebsiteRestartingtheWebBrowser SendingaWebPage AdjustingtheBrowserSoundVolumeToadjustthebrowsersoundvolume TosendaWebpageTosetupyourphone-to-PCdataconnection UsingYour Phone as a ModemSettingUpaDataConnectionWithYourPC 211Disconnect the USB cable from your phone and your PC HowdoIsigninforthefirsttime? SprintPCSVision FAQsCanImakecallsanduseSprintPCS Visionservicesatthe sametime? Whenismydataconnectionactive?CanIsignoutofdataservices? Whenismydataconnectiondormant?Sprint PCS Voice Command 215Sprint PCS Voice Command Getting StartedWith SprintPCS Voice CommandIt’sEasytoGetStarted CreatingYour Own Address Book 217Making a CallWith Sprint PCS Voice Command TomakeacallwithSprintPCSVoiceCommandToaccessinformationusingSprintPCSVoiceCommand Accessing Information Using Sprint PCSVoice Command219 220 Safety and Warranty Information Important Safety Information Important Safety InformationImportant Safety Information General PrecautionsMaintaining Safe Use of and Access to Your Phone DoNotRelyonYourPhoneforEmergencyCallsUsingYourPhoneNearOtherElectronicDevices UsingYourPhoneWhileDrivingFollowingSafetyGuidelines TurningOffYourPhoneBeforeFlyingTurningOffYourPhoneinDangerousAreas RestrictingChildren’sAccesstoYourPhone225 Using Your Phone With a Hearing Aid Device Sanyo has an M3 ratingProtectingYourBattery Caring for the BatterySelect Settings Display Backlight 227DisposalofLithiumIonLi-IonBatteries Radiofrequency RF EnergyUnderstandingHowYourPhoneOperates Body-WornOperation SpecificAbsorptionRateSARforWirelessPhonesKnowingRadiofrequencySafety 229AMPSmodePart22 FCCRadiofrequencyEmissionFCCNotice CellularCDMAmodePart22Phone Guide Proprietary Notice Owner’s Record231 Manufacturer’sWarranty Manufacturer’s WarrantyWarranty Manufacturer’sLimitedWarranty Manufacturer’sWarrantyWarranty 233 This warranty is valid only in the United States Warranty 235 236 Index Index 237Index Index 239 Index