PRINTER TROUBLESHOOTING
SYMPTOM |
|
| ACTION |
Media is not | ∙ | Ribbon knob not locked. Rotate ribbon knob into | |
advancing properly |
| locked position. | |
in the printer. | ∙ Ensure that labels are properly positioned in label | ||
|
| path and that width guides are in contact with both | |
|
| sides of the label. Ensure that adjustable width | |
|
| guide is locked in place in the correct notch. | |
| ∙ End of label roll reached. Detach end of label roll | ||
|
| from core. | |
| ∙ Label jam in printer. Label is caught in print | ||
|
| mechanism. To clear jam: | |
|
| 1. | Turn printer power OFF. |
|
| 2. | Open label door. |
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| 3. | Detach any printed labels with cutter. |
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| 4. | Open ribbon lock knob. |
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| 5. | Remove unprinted labels from the printer. |
|
| 6. | Carefully remove any labels caught in the |
|
|
| printer. |
Printed image is | ∙ | Print head heat setting is too high. Reduce heat | |
full, but grayish or |
| setting. See procedure on page 46. | |
“translucent”. | ∙ | Ribbon and media are incompatible. Test | |
|
| alternative ribbon or media. See compatibility | |
|
| chart on page 14. | |
|
|
| |
Voids in printed | ∙ | Dust on label. Remove dust with compressed air | |
image: areas where |
| or place static tinsel across label unwind. | |
there is no print. | ∙ | Ribbon and media are incompatible. Test | |
|
| alternative ribbon or media. See compatibility | |
|
| chart on page 14. | |
| ∙ Print head elements or “dots” are dirty or | ||
|
| obstructed. Clean print head with | |
|
| cleaning card | |
|
| and isopropyl alcohol. See cleaning instructions | |
|
| on page 55. | |
| ∙ Ribbon may be wrinkled. | ||
|
| 1. | Unlock and remove ribbon cartridge from |
|
|
| printer. |
|
| 2. | Tighten ribbon in ribbon cartridge by turning |
|
|
| knobs. |
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| 3. | Insert ribbon cartridge into printer. |
| ∙ Print head elements or “dots” are burned out. | ||
|
| Replace print head. |
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