PRINTER TROUBLESHOOTING
SYMPTOM |
| ACTION |
Repetitive voids in | ∙ Print head elements or “dots” are dirty or | |
image. |
| obstructed. Clean print head with |
|
| cleaning card |
|
| and isopropyl alcohol. See cleaning instructions |
|
| on page 55. |
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|
Not printing any | ∙ | Ribbon and media are incompatible. Test |
image (or barely |
| alternative ribbon or media. See compatibility |
any image). |
| chart on page 14. |
Printer stalls or will | ∙ | Ribbon or media is not loaded properly. Reload |
not print. |
| ribbon and media, making sure both pass under |
|
| respective sensors. |
| ∙ Ensure that labels are properly positioned in label | |
|
| path and that width guides are in contact with both |
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| sides of the label and locked in place in the |
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| correct notch. |
| ∙ Ribbon or media sensors are dirty or obstructed. | |
|
| Clean sensors with |
|
| isopropyl alcohol or compressed air. |
RIBBON |
|
|
Ribbon is not | ∙ | Ribbon is not loaded correctly. Load ribbon |
advancing properly. |
| properly at side of printer and ensure knob is in |
|
| lock position. |
Ribbon wrinkling. | ∙ | Ribbon not loaded correctly. Remove ribbon, re- |
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| insert and lock. |
| ∙ Ribbon not wound tightly prior to installation. | |
|
| Remove ribbon, wind |
|
| disappears, |
Printer doesn’t stop | ∙ | Ribbon sensor is dirty or obstructed. Clean |
when out of ribbon. |
| sensor with |
|
| alcohol or compressed air. |
Ribbon breaking. | ∙ | Ribbon cartridge empty. Replace ribbon |
|
| cartridge. |
LABELS |
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|
Labels not | ∙ Make sure that label mandrel is firmly seated in | |
registering |
| socket. |
| ∙ Width guide is loose. Make sure the width guide | |
|
| is properly located and fixed in place. |
| ∙ Printer not reset for new label format. Turn printer | |
|
| OFF, then ON again. Printer will |
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| new label. |
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