basic calling
Service Disruptions
Internet Interruptions
ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab blinks red, indicating that your ooma service is temporarily unavailable. When this happens, the ooma system will work differently depending on whether you are using the landline or
LANDLINE |
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During an Internet outage, you will hear the regular dialtone, not the ooma dialtone. You can still make and receive calls, including
911 calls, over your phone line. However all outgoing calls will be placed through your local phone service, and regular phone company calling charges will apply.
During an Internet outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working.
Power Outages
If a power outage occurs, all ooma services are unavailable. The ooma Tab will go dark. When this happens, the ooma system will work differently depending on whether you are using the landline or
LANDLINE |
|
During a power outage, you will hear the regular dialtone, not the ooma dialtone. You can still make and receive calls, including 911 calls, over your phone line if you have a line- powered corded phone. However all outgoing calls will be placed through your local phone service, and regular phone company calling charges will apply.
During a power outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working.
