TiVo Hub manual Ooma Tab cycles between blue and red every few seconds

troubleshooting 41

enjoy the full set of advanced features.

When the ooma Tab blinks blue, you have unlimited calling within the US, but the Instant Second Line and Broadband Answering Machine features will not yet be fully functional.

The ooma Tab cycles between blue and red every few seconds

Swap the phone cables going into the WALL and PHONE ports of the ooma Hub or ooma Scout. They may be plugged in wrong.

You hear a regular dialtone instead of the ooma dialtone

Check that your ooma system is powered. The ooma Tab should be blinking or solid blue.

Check that the phone (or cordless base station) is correctly plugged into the PHONE port of an ooma Hub or ooma Scout.

If you make any outgoing phone call when you hear the regular dialtone, regular calling charges will apply.

You hear nothing when a phone is picked up Check that your phone is correctly plugged into the PHONE port of an ooma Hub or ooma Scout and that the WALL port is plugged into a working phone jack.

Verify that the phone jack is working by connecting your phone directly to it. You should hear regular dialtone.

Verify that your Internet connection is working.

Your Internet connection is no longer working Check that you have followed the network cabling instructions carefully. The ooma Hub

MODEM port (and the HOME port, if plugged in) should show a solid green light.

Reboot any network devices, such as modems, routers, hubs, switches, and any computers.

Attempt to connect to and browse the Internet from the computer hooked up to the HOME port.

You need to assign a static IP address to the ooma Hub

Configure a computer to “Obtain IP address automatically” and connect it to the ooma Hub HOME port. Open up a web browser and go to http://setup.ooma.com. This will bring up a simple interface for assigning a static IP address to the ooma Hub.

You have a cable or DSL modem that

connects to the computer via USB Modems with only a USB connection are not supported. Many modems can be re-configured to use Ethernet instead. Please contact your high-speed Internet provider for more details.

Outgoing local calls fail with a fast busy signal Check that the ooma Hub WALL port is plugged into the correct phone jack. Connect a phone directly to the phone jack and check for regular dialtone.

The voice quality of my calls is diminished ooma recommends that the ooma Hub be directly connected to the modem (connected to the MODEM port) and that router, computers and other network devices be connected behind it (connected to the HOME port) so that voice traffic can be intelligently prioritized over other Internet traffic.