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the instant second line

 

 

Using the Instant Second Line with Cordless Phones

If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone.

Switching Lines

To switch between two lines, press the Flash button on your phone: the line you are currently on is automatically put on hold, and you’ll switch to the second one. You do not need to worry about accidentally hanging up on a caller when switching lines. If there is no call on the other line, you will hear the ooma dialtone and can place another call.

Answering Calls on the Second Line

To answer a second incoming call while you are on the phone, simply press the Flash button. You will automatically be switched to the incoming call, and your previous call will be placed on hold. To switch back to the original call, press Flash again.

Joining a Call in Progress

To join a call in progress, press the Flash button when you hear the ooma dialtone. This will switch your phone to the call in progress.

Multi-Handset Cordless Phone Systems

There are important limitations to note when using a multi-handset cordless phone system with the ooma system. These phone systems typically have two or more handsets associated with a single cordless base station.

While installation is simple because only the cordless base station needs to be connected to the ooma Hub or ooma Scout, all handsets associated with a cordless base station act together like one phone. This means that when one handset is already in use, another handset associated to the same cordless base station cannot access the Instant Second Line feature to make an outgoing call. Similarly the other handsets will not ring when an incoming call on the Instant Second Line arrives.

If you have other phones connected to a different ooma Hub or ooma Scout, they can be used to access the Instant Second Line feature.

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TiVo Hub manual Using the Instant Second Line with Cordless Phones, Joining a Call in Progress