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Troubleshooting
Install
Warranty
Initial Setup
Volume Adjustment
Safety
Power Outages
Verify ooma Service is Working
Other Calling Features
Switching Lines
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Contents
User Guide
Page
Basic Calling
Getting Started
Instant Second Line
Broadband Answering Machine
Appendix a Identifying Your Equipment
Page
Getting started
Landline vs. Non-landline
Provisioning Landline version only
Page
Placing Calls
Verify ooma Service is Working
Ending Calls
Answering Calls
Emergency 911 Calls
Basic calling
Internet Interruptions
Service Disruptions
Power Outages
Other Calling Features
Page
Basic calling
Placing Calls on the Second Line
Switching Lines
Answering Calls on the Second Line
Joining a Call Party Line
Conferencing
Placing Calls on Hold
Multi-Handset Cordless Phone Systems
Using the Instant Second Line with Cordless Phones
Joining a Call in Progress
Page
Broadband answering machine
Initial Setup
Retrieving Messages from an ooma Hub or ooma Scout
Advanced Features
Sending an Incoming Call to Voicemail
Checking Messages Remotely
Sending an Answered Call to Voicemail
Sending all Calls to Voicemail Do Not Disturb
Page
Ooma lounge
Quick reference guide
Left side view Right side view
Ooma Hub device
Ooma Scout device
Left side view
Brightness Adjustment
Volume Adjustment
Line 1 & Line 2 Buttons
Play Button
Page
Landline vs. Non-landline Installation
Installation
Before You Begin
What You Need In Your Home
Ports on the ooma Hub device
Each ooma Hub package contains
Ports on the ooma Scout device
Each ooma Scout package contains
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Getting the Best Voice Quality
Connecting the ooma Hub to the Network
Installing the ooma Hub
To connect the ooma Hub to your network
Modem and Router Installation
Skip to Connecting the ooma Hub to Your Phone System
Integrated Router Installation
High-Speed Cable or Fiber-Optic Internet
Connecting the ooma Hub to Your Phone System
Skip to Finishing Installation of the ooma hub
High-Speed DSL and Phone Service are on the Same Line
High-Speed DSL and Phone Service are on Different Lines
Finishing Installation of the ooma Hub
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Phone Jack DSL Filter
Installing the ooma scout
Cordless Phones
Installing the Rest of Your Phones
How Phone Devices Work with the ooma System
Other Devices
Fax Machines
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There’s no phone line next to my Internet connection
Troubleshooting
On the ooma Hub is blinking red
Are solid red
You hear a regular dialtone instead of the ooma dialtone
Ooma Tab cycles between blue and red every few seconds
You need to assign a static IP address to the ooma Hub
You have a cable or DSL modem that
Contacting ooma Support
My phones don’t ring when I receive a call
Picking up another phone does not join the existing call
International calls do not work
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Appendix a identifying your equipment
Internet Connection
Modem
Phone System
Router
Integrated Routers
Splitters
Two Line Splitters
Dual-Jack Wall Plates
Single-Line Duplex Splitters
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Appendix b limited warranty
Appendix b limited warranty
Page
Page
Appendix c regulatory information
FCC Wants You to Know
Appendix c regulatory information
Important Safety Information
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