Toshiba 51HX94 owner manual Setup

Chapter 10: Troubleshooting

TV Guide On Screen FAQs (continued)

SETUP (continued)

7.Q: I had a power outage. Do I need to go through initial setup of the TV Guide On Screen system again?

A:No. The information you entered is stored in the TV Guide On Screen system memory.

Note: For Cable box users, the TV must be OFF and the Cable box must be left ON for the TV Guide On Screen system to receive channel line-up information.

8.Q: How do I connect the G-LINK (IR blaster) cable to the

G-LINK™input on the TV?

A:See Chapter 2: Connecting your TV in this manual.

You also can refer to the TV Guide On Screen prompts during VCR or Cable box setup.

9.Q: When will I be able to view my TV program listings and use other TV Guide On Screen system features?

A:The TV Guide On Screen system will be ready for use within 24 hours of initial setup.

10.Q: What should I do if I cannot complete initial setup?

A:If you are unable to complete initial setup using the owner’s manual and the on-screen prompts, please call Toshiba’s National Service Division at 1-800-631-3811.

11.Q: If I make a mistake during setup, how do I go back to the previous step?

A:Complete the remaining setup steps. When “Confirming Your Settings” appears, select “No, repeat setup process.” Follow the on-screen prompts and input the correct information.

12.Q: What if the channel number is not visible on my cable box?

A:Your cable box may be defaulting to a clock or time display once the channel changes. Watch the box carefully when testing the cable box brand code to see if the channel changes to 09.

13.Q: Why won’t my VCR turn on?

A:There are several possibilities:

a)An incorrect or “no VCR” code was entered during the TV Guide On Screen initial setup. Press the GUIDE button on the remote control, and then press • to highlight SETUP. Press z to highlight “Change system settings,” and then press ENTER. Follow the on-screen prompts to select the correct VCR information.

b)Make sure the G-LINK (IR blaster) cable is connected correctly (see page 25).

c)The VCR record timer is on. Turn off the timer.

d)The wired remote VCR is incompatible.

CHANNEL LINE-UPS & LISTINGS

14.Q: Why aren’t all my channels initially displayed?

A:After initial setup, approximately 120 channels are automatically displayed. The user may use the “Change channel display” feature to turn ON or OFF additional channels.

Note: Even though you have the option of enabling many more channels, the system may not have the memory capacity to hold detailed program descriptions for all of them.

15.Q: When I opened the TV Guide On Screen system, I was asked to choose from more than one channel lineup. What should I do?

A:Select the lineup that most closely matches the one for your area. If after you choose the lineup, you want to make changes to it, highlight SETUP in the Service Bar. Press z to select CHANGE CHANNEL DISPLAY. Follow the on-screen instructions.

16.Q: Why do all my channels display “No Listing?”

A:The TV Guide On Screen system has not yet received its data download. The phrase “No Listings“ will be replaced with program information during the next download cycle, which will occur within the next 24-hour period.

17.Q: Why do some of my channels display “No Listing?”

A:There are several possibilities:

a)The channels in question were recently turned ON (in Change channel display) and TV Guide On Screen has yet to receive its next data download.

b)After completing the initial setup, the first data download of the day was interrupted by a VCR recording.

c)The TV power cord was left unplugged for an extended period of time and the TV Guide On Screen system was unable to receive program listings during the scheduled download cycle.

d)Poor reception caused some of the data to be missed.

e)The cable box was turned OFF. The TV power cord must be plugged in and the cable box must be ON.

g)A/V Cable: The VCR was turned OFF. If the connection includes stereo cables with cable box to VCR and stereo connection from VCR to television, the VCR must be ON.

18.Q: A show entry in the TV Guide On Screen system reads “No Listing.” What does that mean?

A:Show information for that entry was not available during the last TV Guide On Screen system information update (download). Show information is updated on a daily basis.

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51,57HX94(E)092-97 95 9/12/04, 10:10 PM