Toshiba DKT3000 Account Code Calls

Strata CTX DKT3000/2000-Series Digital Telephone October 2002 25

Advanced Operation Account Code Calls

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking,

and line restriction applications. Account Codes are assigned in the system as a fixed length (default

is six digits) and are recorded by the system, along with the details of the calls, which can be printed

on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a

list created by the CTX System Administrator. The code you enter must be on the list for the call to

proceed. Non-verified account codes must be of a uniform length specified by the CTX System

Administrator.

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be

verified or non-verified, depending upon the application, but in either case, the caller must enter a

code before proceeding.

➤To dial using Forced Account Codes

1. Place a call in the normal method.

If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the

telephone number alerting you to enter the Account Code.

2. Enter the account number.

When the number of digits designated for account codes has been entered, the number will be

checked against the verified list, if chosen, and the call will continue as normal. If the number of

digits entered for the account code is not reached or the verified code does not match, then re-order

tone is heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 999.

See your CTX System Administrator for these numbers:

1) 999 2) _______ 3) _______

Contents

Main DKT3000/2000 Page Publication Information Copyright 2002 Toshiba Information Systems (UK) Ltd. Telecoms Division Contents Page Page Page Page Page Introduction Organisation viii How to Use This Guide Conventions Related Documents/Media Page The Grand Tour 1 DKT3000-series Telephones 2 DKT3000-series Telephones The Grand Tour DKT3020-SD Telephone Fixed Buttons Flexible Buttons Liquid Crystal Display 4 DKT2000/2500-series Telephones Strata CTX DKT3000/2000-Series Digital Telephone October 2002 5 The Grand Tour DKT2000/2500-series Telephones DKT2020-SD Telephone Fixed Buttons 6 Flexible Buttons Liquid Crystal Display DKT3500 Terminal Overview Page The Basics 2 Important - Read First Whats My Line? Page Making a Call Hot Dialling Spkr Button Handset 12 Answering a Call Handset Speaker Handsfree Answerback Switching Between Handset and Speakerphone Message Waiting Responding to a Lit Msg LED 14 Turning On/Off Message Waiting LED on Another Extension Microphone Call Transfer 16 Conference Calls Adding Voice Mail to a Conference Connecting Two Outside Lines 18 Hold Exclusive Hold Automatic Hold Consultation Hold Volume Control LCD Contrast Adjustments Page Advanced Operation 3 Using Your LCD 22 Soft Keys Soft Key Example 24 Advisory Messages Account Code Calls Verified/Non-Verified Account Codes Forced Account Codes 26 Voluntary Account Codes (Verified/Non-Verified) Automatic Busy Redial 28 Automatic Callback Background Music 30 Call Forward System Station Call Forward Categories Call Forward Settings 32 Page 34 Call History Call Park Orbits 36 Call Pickup Group Pickup Call Pickup 1. Press an extension button. 2. Enter a code from the following table. 38 Call Waiting Direct Inward System Access (DISA) Direct Station Selection Buttons (Hotline) 40 Distinctive Ringing Do Not Disturb Setting DND for Another Extension 42 Door Lock(s) Door Phone(s) 44 Emergency Ringdown Language Codes Off-hook Call Announce 46 Override Calls Busy Override Do Not Disturb Override Executive Override Class of Service Override 48 Privacy Override Paging Answering a Page All Call Page Emergency Page Privacy 50 Redial Speed Dial Making a Call Using Speed Dial Storing a Station Speed Dial Number 52 Advanced Speed Dial Operation Tone/Pulse Dialling * ** * * 54 Voice Mail - Direct Transfer Voice Mail Soft Keys Page 56 Page 58 Call Recording Other Voice Mail Features Page Strata CTX DKT3000/2000-Series Digital Telephone October 2002 61 DKT3014 LCD Features 4 DKT3014-SDL Telephone 62 Directory and Speed Dial Listings Direct Station Selection System Speed Dial and Personal Speed Dial Internal Directory and External Directory 64 Alphanumeric Entry Page Page User Programming 5 Programming Feature Buttons 68 User Programming Mode Flexible Button Codes User Programming Flexible Button Codes Setting/Changing a Flexible Buttons Function Table 8 Flexible Button Codes Feature Code Feature Code 70 One Touch Buttons Changing a One Touch Button To Use a One Touch Button Press the One Touch button. Setting/Changing a Personal Speed Dial Code * ** * * 72 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. Page 74 Page 76 * * * * * * * * LED Indicator Details Page DADM/DSS Console 6 DADM 80 Buttons and LEDs DSS Console DSS Buttons Features 82 Calling a Station Transferring to an Idle Station Call Transfer with Camp-on Call Answering (Outside Line) Speed Dial 84 Paging Call Forward Override (DSS Override) Night Transfer Button Centrex Application A Flexible Directory Numbering Centrex Feature Buttons Page Button Labels B 88 Page Page Notes to Users Step 1: Safety Approval A-2 Table A-1 Step 2: EU Compliance A-4 Step 3: Type Approval A-6 Step 4: Network Planning Information Tabl e A-3 A-8 Index A B C IN-2 D E F G H I L M N R S T U V