30 Strata CTX DKT3000/2000-Series Digital Telephone October 2002
Call Forward Advanced Operation
Call Forward

System

System Call Forward (which is set in Programming) automatically directs calls to a predefined
location, such as Voice Mail. See your CTX System Administrator to determine which type of Call
Forward you have, as well as the Call Forward location.

Station

Station Call Forward enables you to assign Call Forward destinations for each extension on your
telephone. Each extension can be independently set for a different Call Forward feature. You can set a
Flexible Button to perform any Call Forward function - see “Programming Feature Buttons” on
page 67 for more details. Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
♦Internal calls
♦Auto Attendant calls
♦Outside lines that ring only your station
♦Transferred internal or incoming line calls

Call Forward Categories

You can set Call Forward for the following categories of calls. Within these categories, you can use
five different types of Call Forward Settings.
♦Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.
♦Call Forward - Incoming Line – Forward incoming line calls only.
♦Call Forward Any Call - Set for Another Station – Enables you to forward all calls for another
telephone within your telephone system.
♦Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of
incoming line calls for another telephone within your telephone system.
♦Call Forward System – Forwards the calls to the destination preset for the entire telephone
system, commonly voice mail.
♦Call Forward - External Location – Forwards incoming line calls that ring directly to your
extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA feature. See
your CTX System Administrator for DISA telephone numbers and security code access.