Error Messages and Codes | Xerox 421 guide

Error Messages and Codes

If an abnormal condition arises in the machine or an incorrect operation is performed, an alarm signal is generated for a few seconds and a message indicating the nature of the error is displayed. If this happens, take the corrective action listed in the following table. The problem may be identified further by accessing the error codes. To access the error codes when a machine problem is identified press [Stop] and 08.

Error Messages

Error Message	Description and Corrective Action

Drum life warning	The print counter has reached 29,000 pages. Order new
	drum cartridge.

Replace Drum	The Drum Cartridge has reached its end of life. Replace the
	Drum Cartridge. See “Replacing the Drum Cartridge”.

Check Drum	The Drum Cartridge is not properly installed. Reinstall the
	Drum Cartridge.

Toner is low	The toner sensor detected toner low status. Order a new
	toner cartridge.

Toner empty	The toner sensor detected toner end status. Replace the
	toner cartridge. See “Replacing the Toner Cartridge”.

Replace toner	The toner cartridge is not properly installed. Reinstall the
	toner cartridge.

Upper tray of the job separator is	Remove the paper from the upper tray of the job separator.
full

Lower tray of the job separator is	Remove the paper from the lower tray of the job separator.
full

Add Paper to Tray 1	Load paper in Tray 1.

Add Paper to Tray 2	Load paper in Tray 2.

Tray 1 is not ready	Push Tray 1 into the machine.

Tray 2 is not ready	Push Tray 2 into the machine.

Basic Troubleshooting

WorkCentre Pro 421 User Guide

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Xerox 421 manual Error Messages and Codes, Error Message Description and Corrective Action

Contents

WorkCentre Pro AL7 1HE England Table of Contents Print Copy Maintaining the Product Basic Troubleshooting Machine Defaults & Setups Index Index-i Appendix a Safety Notes Table of Contents-viii About This Guide Finding Information in the User Guide About This Guide Customer Support Orientation ConventionsImage Orientation Portrait Long Edge Feed LEF Feed OrientationLEF Orientation Short Edge Feed SEF Quick Pathway Bracket Text TypefaceItalic Typeface Hints Related Information Sources WorkCentre Pro 421 User Guide Product Overview Added Features Using Department CodesSystem Overview Ready to copy Output Collated 100% Enter department codePaper Auto WorkCentre Pro 421E Identifying the Machine Configurations and Components WorkCentre Pro 421DE WorkCentre Pro 421DEi European Product WorkCentre Pro 421DEi North American Product WorkCentre Pro 421Pi Components Optional Additional Memory Bypass Tray Control Panel Components and Function Keys Description Function PC LED Powering Off Power ON/OFFPowering On Power Save Sleep Mode Energy Saver Standby Mode Machine Status FeaturesModes Default settings Features KeyMachine Status Key Machine status Machine Status Options WorkCentre Pro 421 User Guide Lighten/Darken Standard FeaturesReduce/Enlarge Paper Supply Load the Originals Copying Procedure If necessary, adjust the sliding guides to the paper size Document Glass Press the Features Key Select the Copy Features Enter the Quantity Select original size Press Start Using Job Interrupt Lighten/Darken Standard Copy FeaturesLighten/ Auto Darken Manual Toner Saver Lighten/Darken Options Reduce/Enlarge Options Reduce/ 100% Enlarge Auto% Preset% Variable% Whole ImageReduce/Enlarge WorkCentre Pro 421 User Guide Paper Paper Supply5x11 Supply 11x17 Auto Paper Original Type Options Original Type Sided Added FeaturesSided Output OutputCollated Collated/Offset Uncollated Making Collated Sets from the Document Glass Pre ss start to res umeDone Press start to res ume Scan next original Sided Options Sided Bound Original Bound OriginalOff On Both pages On Binder Erase Bound Original Options Image Shift Image ShiftLeft Margin Right Margin Image Shift Options Edge Erase Options Edge EraseEdge Erase Up Options Booklet Booklet Off BookletSided Bound Original Off Image Shift Edge Erase Annotation AnnotationNumber # # + Date & Time Annotation Options Build Job Build Job Scanning into memory Change current settings5x11 Scanning 001 End build job SettingLighten/Darken Auto Edge Erase Off Stored Job Stored JobStore To Store a Job To Retrieve a Stored Job RetrieveRetrieve Store Paper Type Bypass Tray Only Transparency HeavyweightPaper Type Paper Type Options Menu map Menu MapMenu map Printing accepted Copy defaults Changing Copy DefaultsDefault settings Copy Defaults Copy defaultsCopy Default Option Settings Description Reduce/Enlarge Reduce/Enlarge Copy Default Option Settings Description Sides Imaged Print Print Drivers Printing ProcedureXerox Network Print Drivers Xerox GDI Print Driver PC requirements are shown below Select Print Create the Document Select the Printer Driver Features Print the Job Job exceeds memory...wait Retrieve the Print JobJob processing...wait Machine defaults Copy defaults Accessing Printer DefaultsPrinter defaults Managing Print Jobs Cancel current job? Printer defaultsCancel current job Force feed Form feed Force feed Setting up Force FeedCancel current job Forced form feed? Cancel current job Force feedForcing a Form Feed Form feed Auto Start Control Options Printer Driver Features Search ContentsBack File-Exit Installable Options Printer Configuration Memory MB Copies Paper/OutputOffset Function Type Select PaperSize Paper Tray Collation Sided Printing Output Destination Normal Layout Multiple-up Multiple-up Grayscale Image Options True Type Fonts Graphics Resolution Print Quality Overlays Overlays Print Overlay Creation Status Selected Overlay Status Fonts Installed Fonts Copy Fonts to New Port Add FontsPrint Font Listing Status Watermark Watermarks Angle Content Position from center About Changing Printer Defaults Form feed Printer DefaultsForce feed Detect paper mismatch Printer Default Option Settings Description Test printRestore factory settings Maintaining the Product Cleaning the WorkCentre Pro Cleaning Document Feeder and Output Tray Document Glass and Constant Velocity Transport GlassControl Panel, Keyboard, LCD Display Transfer Corotron Wire Shoulders WorkCentre Pro 421 User Guide Transfer Corotron Wire casing Supplies Telephone Number Ordering SuppliesCustomer Part Number Replaceable Unit Europe Replacing the Toner Cartridge Customer Replaceable Units WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Close the Front Cover Replacing the Drum Cartridge Maintaining the Product WorkCentre Pro 421 User Guide Remove the new Drum Cartridge from the box Front Back Right WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Replacing the Ozone Filter Loading the Paper Trays Loading Paper Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product Paper trays Machine defaultsPaper tray size Select paper size Tray is now set up correctly and ready to use Loading the Bypass Tray Basic Troubleshooting Jam Clearance Access Areas Example of Paper Jam Troubleshooting Preventing Paper Jams Clear paper jam Close side cover Example of Document Feeder ADF/DADF Jam Customer Support Telephone Number Calling for ServiceDisplaying Error Codes Error Message Description and Corrective Action Error Messages and CodesError Messages Error Message Description and Corrective Action Service Error Codes ADU Basic Image Quality Problems Machine Defaults & Setups Changing Machine Defaults Default paper tray Default paper trayPaper Trays Auto paper Paper tray size Timers TimersTimers Time out 120 Standby ModeStandby mode Sleep Mode Standby mode 240min 1minTime out Standby mode Sleep mode Sleep Mode 240min 3min Interrupt Key EnableInterrupt key Interrupt key Speaker volume Speaker VolumeAlarm volume Speaker volume Department Codes Department codes Setup of the Master Department CodeMaster code Department code Delete all codes Print all codes Setup of individual Department CodesModify current codes Enter master code 1 or Enter department code Department number Enter master code Modifying and Deleting Department Codes Delete Department number Unavailable. Already assignedModify Retain Department number Deleted Modify DeleteDepartment number Enter department code Delete Modify Using Department Codes Print report Default settingsPrinting Reports Department Code Report Settings reportPrint report Department code Settings Report Settings report Settings reportTo Print the Settings Report Initial setup Changing the Initial SetupDefault settings Print report Setting Initial SetupDate & Time Date & Time Time Format Time formatTime format Hour Date Format Date formatDate format Month Format Name Month formatNumeric Localization LocalizationLocalization Inches Language LanguageLanguage English Machine serial number Machine Serial NumberMachine serial number Customer support Customer SupportCustomer support number Customer support Xerox supply number Xerox supply numberXerox Supply Number Network Network Menu Map Default settings Print report Initial setup Automatic Test Self TestSelf test Self test Individual Test Auto testIndividual test Individual test Print test PrintTest ResultAuto test Individual test Print test result 800 Customer Support Number 34300021932 Machine Serial NumberXerox supply number Total print counter Machine revisions Total print counter Machine revisions Xerox Supply Number Total print counter Total Print CounterTotal print counter 3980 Machine revisions Machine RevisionsMachine revisions Appendix a Safety Notes WorkCentre Pro 421 User Guide Agency Semko Safety Standards AL7 1HE Regulatory Information Appendix a Safety Notes Electricity at Work Regulations UK only Laser Safety Question Is the Xerox equipment in my premises safe? Question What is the Electricity at Work Regulation?Question Is Xerox equipment safe? Question I require records of all tests Certification to 1999/5/EC Data Coupler Information FCC RegulationsSend Header Requirements Appendix a Safety Notes WorkCentre Pro 421 User Guide Canadian Certification Energy Star Environmental Compliance Appendix B Specifications Hardware Configuration Machine SpecificationsMachine Weight Accessibility Copy Magnifications Copy SpeedWarm-up Time Europe Americas Approved Media Automatic Document Feeder Duplex Automatic Document FeederTrays 1 Bypass Tray For Use in Bypass Tray Only Electrical SpecificationsCentre Tray GDI Print Driver Numerics Index Index-ii Index-iii Index-iv Index-v Index-vi Index-vii Index-viii