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Xerox 421 manual Customer Support

Models: 421

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Customer Support

If after product installation further assistance is required, please call our experts at the Xerox Welcome Centre or your local representative. When telephoning please quote the machine serial number. Use the space below to make a note of the machine serial number:

#_______________________________________

The serial number is located inside the front door.

Serial Number Plate

You will be provided with the Xerox Welcome Centre or local representative telephone number when the WorkCentre Pro 421 is installed. For convenience and future reference, please record the telephone number in the space below:

Welcome Centre or local representative Telephone Number:

# _______________________________________

1-4	WorkCentre Pro 421 User Guide

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Xerox 421 manual Customer Support

Contents

WorkCentre Pro AL7 1HE England Table of Contents Copy PrintBasic Troubleshooting Maintaining the ProductMachine Defaults & Setups Appendix a Safety Notes Index Index-iTable of Contents-viii About This Guide Finding Information in the User Guide About This Guide Customer Support Conventions OrientationImage Orientation PortraitFeed Orientation Long Edge Feed LEFLEF Orientation Short Edge Feed SEFBracket Text Typeface Italic TypefaceQuick Pathway Hints Related Information Sources WorkCentre Pro 421 User Guide Product Overview Using Department Codes Added FeaturesSystem Overview Ready to copyEnter department code Paper AutoOutput Collated 100% Identifying the Machine Configurations and Components WorkCentre Pro 421EWorkCentre Pro 421DE WorkCentre Pro 421DEi European Product WorkCentre Pro 421DEi North American Product WorkCentre Pro 421Pi Components Bypass Tray Optional Additional MemoryControl Panel Components and Function Keys Description Function PC LED Power ON/OFF Powering OnPowering Off Power Save Standby Mode Sleep Mode Energy SaverFeatures ModesMachine Status Features Key Default settingsMachine Status Key Machine statusMachine Status Options WorkCentre Pro 421 User Guide Standard Features Lighten/DarkenReduce/Enlarge Paper SupplyCopying Procedure Load the OriginalsIf necessary, adjust the sliding guides to the paper size Document Glass Press the Features Key Ready to copySelect the Copy Features Enter the Quantity Press Start Select original sizeUsing Job Interrupt Ready to copyStandard Copy Features Lighten/DarkenLighten/ Auto Darken Manual Toner Saver Lighten/Darken OptionsReduce/ 100% Enlarge Auto% Preset% Variable% Whole Image Reduce/EnlargeReduce/Enlarge Options WorkCentre Pro 421 User Guide Paper Supply Paper5x11 Supply 11x17 Auto PaperOriginal Type Original Type OptionsAdded Features SidedSided Output OutputCollated Collated/Offset UncollatedPre ss start to res ume Done Press start to res ume Scan next originalMaking Collated Sets from the Document Glass Sided Sided OptionsBound Original Bound OriginalOff On Both pages On Binder EraseBound Original Options Image Shift Image ShiftLeft Margin Right Margin Image Shift OptionsEdge Erase Edge EraseEdge Erase Options Up Options Booklet Booklet Sided Bound Original Off Image Shift Edge EraseBooklet Off Annotation AnnotationNumber # # + Date & Time Annotation OptionsBuild Job Build JobChange current settings Scanning into memory5x11 Scanning 001Setting Lighten/Darken Auto Edge Erase OffEnd build job Stored Job Stored JobStore To Store a JobRetrieve To Retrieve a Stored JobRetrieve StoreTransparency Heavyweight Paper Type Bypass Tray OnlyPaper Type Paper Type OptionsMenu Map Menu mapMenu map Printing acceptedChanging Copy Defaults Default settingsCopy defaults Copy defaults Copy DefaultsCopy Default Option Settings Description Reduce/Enlarge Reduce/EnlargeCopy Default Option Settings Description Sides Imaged Print Printing Procedure Print DriversXerox Network Print Drivers Xerox GDI Print DriverPC requirements are shown below Create the Document Select PrintSelect the Printer Driver Features Print the Job Retrieve the Print Job Job processing...waitJob exceeds memory...wait Accessing Printer Defaults Machine defaults Copy defaultsPrinter defaults Managing Print JobsPrinter defaults Cancel current job?Cancel current job Force feed Form feedSetting up Force Feed Cancel current jobForce feed Cancel current job Force feed Forced form feed?Forcing a Form Feed Form feedUsing Job Interrupt Auto StartPrinter Driver Features Control OptionsContents SearchBack File-ExitPrinter Configuration Installable OptionsMemory MB Paper/Output Offset FunctionCopies Select Paper SizeType Paper Tray Sided Printing CollationImage Orientation Output DestinationLayout NormalMultiple-up Multiple-upImage Options GrayscaleTrue Type Fonts Resolution GraphicsPrint Quality Overlays OverlaysPrint Selected Overlay Status Overlay Creation StatusInstalled Fonts FontsAdd Fonts Copy Fonts to New PortPrint Font Listing StatusWatermarks WatermarkContent AngleAbout Position from centerChanging Printer Defaults Machine statusPrinter Defaults Force feedForm feed Printer Default Option Settings Description Test print Restore factory settingsDetect paper mismatch Maintaining the Product Cleaning Cleaning the WorkCentre ProDocument Glass and Constant Velocity Transport Glass Control Panel, Keyboard, LCD DisplayDocument Feeder and Output Tray Transfer Corotron Wire Shoulders WorkCentre Pro 421 User Guide Transfer Corotron Wire casing Ordering Supplies Customer Part Number Replaceable Unit EuropeSupplies Telephone Number Customer Replaceable Units Replacing the Toner CartridgeWorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Close the Front Cover Replacing the Drum Cartridge Maintaining the Product WorkCentre Pro 421 User Guide Remove the new Drum Cartridge from the box Front Back Right WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Replacing the Ozone Filter Loading Paper Loading the Paper TraysMaintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product Machine defaults Paper traysPaper tray size Select paper sizeTray is now set up correctly and ready to use Loading the Bypass Tray Basic Troubleshooting Access Areas Jam ClearanceTroubleshooting Example of Paper JamClear paper jam Close side cover Preventing Paper JamsExample of Document Feeder ADF/DADF Jam Calling for Service Displaying Error CodesCustomer Support Telephone Number Error Messages and Codes Error MessagesError Message Description and Corrective Action Error Message Description and Corrective Action Error Codes ServiceADU Basic Image Quality Problems Machine Defaults & Setups Changing Machine Defaults Machine statusDefault paper tray Default paper trayPaper Trays Auto paperPaper tray size Timers TimersTimers Time outStandby Mode Standby mode120 Standby mode 240min 1min Sleep ModeTime out Standby mode Sleep modeSleep Mode 240min 3min Enable Interrupt KeyInterrupt key Interrupt keySpeaker Volume Speaker volumeAlarm volume Speaker volumeDepartment Codes Setup of the Master Department Code Department codesMaster code Department codeSetup of individual Department Codes Modify current codesDelete all codes Print all codes Department number Enter master code Enter master code 1 or Enter department codeModifying and Deleting Department Codes Department number Unavailable. Already assigned DeleteModify Retain Department number DeletedDelete ModifyDepartment number Enter department code Delete ModifyUsing Department Codes Enter department codeDefault settings Printing ReportsPrint report Settings report Department Code ReportPrint report Department codeSettings Report Settings report To Print the Settings ReportSettings report Changing the Initial Setup Default settings Print reportInitial setup Initial Setup SettingDate & Time Date & TimeTime format Time FormatTime format HourDate format Date FormatDate format Month FormatMonth format NumericName Localization LocalizationLocalization InchesLanguage LanguageLanguage EnglishMachine Serial Number Machine serial numberMachine serial number Customer Support Customer supportCustomer support number Customer supportXerox supply number Xerox Supply NumberXerox supply number Network NetworkDefault settings Print report Initial setup Menu MapSelf Test Automatic TestSelf test Self testAuto test Individual TestIndividual test Individual testPrintTest Result Print testAuto test Individual test Print test resultCustomer Support Number 800Machine Serial Number Xerox supply number Total print counter Machine revisions34300021932 Xerox Supply Number Total print counter Machine revisionsTotal Print Counter Total print counterTotal print counter 3980Machine Revisions Machine revisionsMachine revisions Appendix a Safety Notes WorkCentre Pro 421 User Guide Safety Standards Agency SemkoRegulatory Information AL7 1HEAppendix a Safety Notes Laser Safety Electricity at Work Regulations UK onlyQuestion What is the Electricity at Work Regulation? Question Is Xerox equipment safe?Question Is the Xerox equipment in my premises safe? Question I require records of all tests Certification to 1999/5/EC FCC Regulations Send Header RequirementsData Coupler Information Appendix a Safety Notes WorkCentre Pro 421 User Guide Canadian Certification Environmental Compliance Energy StarAppendix B Specifications Machine Specifications Hardware ConfigurationMachine Weight AccessibilityCopy Speed Copy MagnificationsWarm-up Time Europe AmericasAutomatic Document Feeder Duplex Automatic Document Feeder Approved MediaTrays 1 Bypass TrayElectrical Specifications Centre TrayFor Use in Bypass Tray Only GDI Print Driver Index NumericsIndex-ii Index-iii Index-iv Index-v Index-vi Index-vii Index-viii