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Xerox 421 manual Basic Troubleshooting

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6 Basic Troubleshooting

This chapter provides information for solving problems which may occur with your WorkCentre Pro 421. Tables listing Error Messages and Codes, problems and possible solutions are provided.

Basic Troubleshooting

WorkCentre Pro 421 User Guide

6-1

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Xerox 421 manual Basic Troubleshooting

Contents

WorkCentre Pro AL7 1HE England Table of Contents Print Copy Maintaining the Product Basic Troubleshooting Machine Defaults & Setups Index Index-i Appendix a Safety Notes Table of Contents-viii About This Guide Finding Information in the User Guide About This Guide Customer Support Portrait ConventionsOrientation Image Orientation Short Edge Feed SEF Feed OrientationLong Edge Feed LEF LEF Orientation Quick Pathway Bracket Text TypefaceItalic Typeface Hints Related Information Sources WorkCentre Pro 421 User Guide Product Overview Ready to copy Using Department CodesAdded Features System Overview Output Collated 100% Enter department codePaper Auto WorkCentre Pro 421E Identifying the Machine Configurations and Components WorkCentre Pro 421DE WorkCentre Pro 421DEi European Product WorkCentre Pro 421DEi North American Product WorkCentre Pro 421Pi Components Optional Additional Memory Bypass Tray Control Panel Components and Function Keys Description Function PC LED Powering Off Power ON/OFFPowering On Power Save Sleep Mode Energy Saver Standby Mode Machine Status FeaturesModes Machine status Features KeyDefault settings Machine Status Key Machine Status Options WorkCentre Pro 421 User Guide Paper Supply Standard FeaturesLighten/Darken Reduce/Enlarge Load the Originals Copying Procedure If necessary, adjust the sliding guides to the paper size Document Glass Press the Features Key Select the Copy Features Enter the Quantity Select original size Press Start Using Job Interrupt Lighten/Darken Options Standard Copy FeaturesLighten/Darken Lighten/ Auto Darken Manual Toner Saver Reduce/Enlarge Options Reduce/ 100% Enlarge Auto% Preset% Variable% Whole ImageReduce/Enlarge WorkCentre Pro 421 User Guide Supply 11x17 Auto Paper Paper SupplyPaper 5x11 Original Type Options Original Type Sided Added FeaturesSided Collated/Offset Uncollated OutputOutput Collated Making Collated Sets from the Document Glass Pre ss start to res umeDone Press start to res ume Scan next original Sided Options Sided On Both pages On Binder Erase Bound OriginalBound Original Off Bound Original Options Image Shift Options Image ShiftImage Shift Left Margin Right Margin Edge Erase Options Edge EraseEdge Erase Up Options Booklet Booklet Off BookletSided Bound Original Off Image Shift Edge Erase Annotation Options AnnotationAnnotation Number # # + Date & Time Build Job Build Job Scanning 001 Change current settingsScanning into memory 5x11 End build job SettingLighten/Darken Auto Edge Erase Off To Store a Job Stored JobStored Job Store Store RetrieveTo Retrieve a Stored Job Retrieve Paper Type Options Transparency HeavyweightPaper Type Bypass Tray Only Paper Type Printing accepted Menu MapMenu map Menu map Copy defaults Changing Copy DefaultsDefault settings Reduce/Enlarge Copy defaultsCopy Defaults Copy Default Option Settings Description Reduce/Enlarge Copy Default Option Settings Description Sides Imaged Print Xerox GDI Print Driver Printing ProcedurePrint Drivers Xerox Network Print Drivers PC requirements are shown below Select Print Create the Document Select the Printer Driver Features Print the Job Job exceeds memory...wait Retrieve the Print JobJob processing...wait Managing Print Jobs Accessing Printer DefaultsMachine defaults Copy defaults Printer defaults Force feed Form feed Printer defaultsCancel current job? Cancel current job Force feed Setting up Force FeedCancel current job Form feed Cancel current job Force feedForced form feed? Forcing a Form Feed Auto Start Control Options Printer Driver Features File-Exit ContentsSearch Back Installable Options Printer Configuration Memory MB Copies Paper/OutputOffset Function Type Select PaperSize Paper Tray Collation Sided Printing Output Destination Normal Layout Multiple-up Multiple-up Grayscale Image Options True Type Fonts Graphics Resolution Print Quality Overlays Overlays Print Overlay Creation Status Selected Overlay Status Fonts Installed Fonts Status Add FontsCopy Fonts to New Port Print Font Listing Watermark Watermarks Angle Content Position from center About Changing Printer Defaults Form feed Printer DefaultsForce feed Detect paper mismatch Printer Default Option Settings Description Test printRestore factory settings Maintaining the Product Cleaning the WorkCentre Pro Cleaning Document Feeder and Output Tray Document Glass and Constant Velocity Transport GlassControl Panel, Keyboard, LCD Display Transfer Corotron Wire Shoulders WorkCentre Pro 421 User Guide Transfer Corotron Wire casing Supplies Telephone Number Ordering SuppliesCustomer Part Number Replaceable Unit Europe Replacing the Toner Cartridge Customer Replaceable Units WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Close the Front Cover Replacing the Drum Cartridge Maintaining the Product WorkCentre Pro 421 User Guide Remove the new Drum Cartridge from the box Front Back Right WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Replacing the Ozone Filter Loading the Paper Trays Loading Paper Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product Select paper size Machine defaultsPaper trays Paper tray size Tray is now set up correctly and ready to use Loading the Bypass Tray Basic Troubleshooting Jam Clearance Access Areas Example of Paper Jam Troubleshooting Preventing Paper Jams Clear paper jam Close side cover Example of Document Feeder ADF/DADF Jam Customer Support Telephone Number Calling for ServiceDisplaying Error Codes Error Message Description and Corrective Action Error Messages and CodesError Messages Error Message Description and Corrective Action Service Error Codes ADU Basic Image Quality Problems Machine Defaults & Setups Changing Machine Defaults Auto paper Default paper trayDefault paper tray Paper Trays Paper tray size Time out TimersTimers Timers 120 Standby ModeStandby mode Sleep mode Standby mode 240min 1minSleep Mode Time out Standby mode Sleep Mode 240min 3min Interrupt key EnableInterrupt Key Interrupt key Speaker volume Speaker VolumeSpeaker volume Alarm volume Department Codes Department code Setup of the Master Department CodeDepartment codes Master code Delete all codes Print all codes Setup of individual Department CodesModify current codes Enter master code 1 or Enter department code Department number Enter master code Modifying and Deleting Department Codes Department number Deleted Department number Unavailable. Already assignedDelete Modify Retain Delete Modify DeleteModify Department number Enter department code Using Department Codes Print report Default settingsPrinting Reports Department code Settings reportDepartment Code Report Print report Settings Report Settings report Settings reportTo Print the Settings Report Initial setup Changing the Initial SetupDefault settings Print report Date & Time Initial SetupSetting Date & Time Hour Time formatTime Format Time format Month Format Date formatDate Format Date format Name Month formatNumeric Inches LocalizationLocalization Localization English LanguageLanguage Language Machine serial number Machine Serial NumberMachine serial number Customer support Customer SupportCustomer support Customer support number Xerox supply number Xerox supply numberXerox Supply Number Network Network Menu Map Default settings Print report Initial setup Self test Self TestAutomatic Test Self test Individual test Auto testIndividual Test Individual test Print test result PrintTest ResultPrint test Auto test Individual test 800 Customer Support Number 34300021932 Machine Serial NumberXerox supply number Total print counter Machine revisions Total print counter Machine revisions Xerox Supply Number 3980 Total Print CounterTotal print counter Total print counter Machine revisions Machine RevisionsMachine revisions Appendix a Safety Notes WorkCentre Pro 421 User Guide Agency Semko Safety Standards AL7 1HE Regulatory Information Appendix a Safety Notes Electricity at Work Regulations UK only Laser Safety Question Is the Xerox equipment in my premises safe? Question What is the Electricity at Work Regulation?Question Is Xerox equipment safe? Question I require records of all tests Certification to 1999/5/EC Data Coupler Information FCC RegulationsSend Header Requirements Appendix a Safety Notes WorkCentre Pro 421 User Guide Canadian Certification Energy Star Environmental Compliance Appendix B Specifications Accessibility Machine SpecificationsHardware Configuration Machine Weight Europe Americas Copy SpeedCopy Magnifications Warm-up Time Bypass Tray Automatic Document Feeder Duplex Automatic Document FeederApproved Media Trays 1 For Use in Bypass Tray Only Electrical SpecificationsCentre Tray GDI Print Driver Numerics Index Index-ii Index-iii Index-iv Index-v Index-vi Index-vii Index-viii