Error Codes
Type | Error | Probable Cause | Corrective Action | |
Code | ||||
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CALL FOR | C01 - 05 |
| Call your local service representative. | |
SERVICE |
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Temporary | C13 | Tray 1 error | Pull tray 1 out and push back in. If the | |
paper supply |
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| problem persists call for service. | |
mechanism |
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error |
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| C14 | Tray 2 error | Pull tray 2 out and push back in. If the | |
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| problem persists call for service. | |
CALL FOR | C21- |
| Call your local service representative. | |
SERVICE | C99 |
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CALL FOR | CA1 |
| Call your local service representative. | |
SERVICE | CA2 |
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Transport jams | E01 | Paper jam inside the machine. | Open the side cover and exit cover | |
in main body |
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| and remove any jammed paper. Also | |
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| if you have a job separator or an | |
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| offset catch tray open the cover and | |
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| remove any jammed paper. Close all | |
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| covers. | |
| E02 | Paper jam near the Fuser Unit. | Open the side cover of the copier and | |
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| remove the jammed paper. Also if | |
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| you have a job separator or an offset | |
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| catch tray open the cover and | |
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| remove any jammed paper. Close all | |
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| covers. | |
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| E03 | Paper remaining inside the | Open the side cover and exit cover | |
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| machine at power on (except | and remove any jammed paper. Also | |
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| for ADF). | if you have an ADU (Auto Duplex | |
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| unit), a job separator, or an offset | |
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| catch tray, open the cover and | |
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| remove any jammed paper. Open the | |
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| side cover of the Paper Feed | |
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| Processor (tray 2) and remove any | |
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| jammed paper. Close all covers. | |
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Basic Troubleshooting
WorkCentre Pro 421 User Guide |
