Error Codes, Service | Xerox 421 instruction

Error Codes

	Type	Error	Probable Cause	Corrective Action
	Type	Code	Probable Cause	Corrective Action
		Code

	CALL FOR	C01 - 05		Call your local service representative.
	SERVICE

	Temporary	C13	Tray 1 error	Pull tray 1 out and push back in. If the
	paper supply			problem persists call for service.
	mechanism
	error
		C14	Tray 2 error	Pull tray 2 out and push back in. If the
				problem persists call for service.
	CALL FOR	C21-		Call your local service representative.
	SERVICE	C99

	CALL FOR	CA1		Call your local service representative.
	SERVICE	CA2

	Transport jams	E01	Paper jam inside the machine.	Open the side cover and exit cover
	in main body			and remove any jammed paper. Also
				if you have a job separator or an
				offset catch tray open the cover and
				remove any jammed paper. Close all
				covers.
		E02	Paper jam near the Fuser Unit.	Open the side cover of the copier and
				remove the jammed paper. Also if
				you have a job separator or an offset
				catch tray open the cover and
				remove any jammed paper. Close all
				covers.

		E03	Paper remaining inside the	Open the side cover and exit cover
			machine at power on (except	and remove any jammed paper. Also
			for ADF).	if you have an ADU (Auto Duplex
				unit), a job separator, or an offset
				catch tray, open the cover and
				remove any jammed paper. Open the
				side cover of the Paper Feed
				Processor (tray 2) and remove any
				jammed paper. Close all covers.

Basic Troubleshooting

WorkCentre Pro 421 User Guide

6-9

Image 151

Xerox 421 manual Error Codes, Service

Contents

WorkCentre Pro AL7 1HE England Table of Contents Print Copy Maintaining the Product Basic Troubleshooting Machine Defaults & Setups Index Index-i Appendix a Safety Notes Table of Contents-viii About This Guide Finding Information in the User Guide About This Guide Customer Support Portrait ConventionsOrientation Image Orientation Short Edge Feed SEF Feed OrientationLong Edge Feed LEF LEF Orientation Italic Typeface Bracket Text TypefaceQuick Pathway Hints Related Information Sources WorkCentre Pro 421 User Guide Product Overview Ready to copy Using Department CodesAdded Features System Overview Paper Auto Enter department codeOutput Collated 100% WorkCentre Pro 421E Identifying the Machine Configurations and Components WorkCentre Pro 421DE WorkCentre Pro 421DEi European Product WorkCentre Pro 421DEi North American Product WorkCentre Pro 421Pi Components Optional Additional Memory Bypass Tray Control Panel Components and Function Keys Description Function PC LED Powering On Power ON/OFFPowering Off Power Save Sleep Mode Energy Saver Standby Mode Modes FeaturesMachine Status Machine status Features KeyDefault settings Machine Status Key Machine Status Options WorkCentre Pro 421 User Guide Paper Supply Standard FeaturesLighten/Darken Reduce/Enlarge Load the Originals Copying Procedure If necessary, adjust the sliding guides to the paper size Document Glass Press the Features Key Select the Copy Features Enter the Quantity Select original size Press Start Using Job Interrupt Lighten/Darken Options Standard Copy FeaturesLighten/Darken Lighten/ Auto Darken Manual Toner Saver Reduce/Enlarge Reduce/ 100% Enlarge Auto% Preset% Variable% Whole ImageReduce/Enlarge Options WorkCentre Pro 421 User Guide Supply 11x17 Auto Paper Paper SupplyPaper 5x11 Original Type Options Original Type Sided Added FeaturesSided Collated/Offset Uncollated OutputOutput Collated Done Press start to res ume Scan next original Pre ss start to res umeMaking Collated Sets from the Document Glass Sided Options Sided On Both pages On Binder Erase Bound OriginalBound Original Off Bound Original Options Image Shift Options Image ShiftImage Shift Left Margin Right Margin Edge Erase Edge EraseEdge Erase Options Up Options Booklet Sided Bound Original Off Image Shift Edge Erase BookletBooklet Off Annotation Options AnnotationAnnotation Number # # + Date & Time Build Job Build Job Scanning 001 Change current settingsScanning into memory 5x11 Lighten/Darken Auto Edge Erase Off SettingEnd build job To Store a Job Stored JobStored Job Store Store RetrieveTo Retrieve a Stored Job Retrieve Paper Type Options Transparency HeavyweightPaper Type Bypass Tray Only Paper Type Printing accepted Menu MapMenu map Menu map Default settings Changing Copy DefaultsCopy defaults Reduce/Enlarge Copy defaultsCopy Defaults Copy Default Option Settings Description Reduce/Enlarge Copy Default Option Settings Description Sides Imaged Print Xerox GDI Print Driver Printing ProcedurePrint Drivers Xerox Network Print Drivers PC requirements are shown below Select Print Create the Document Select the Printer Driver Features Print the Job Job processing...wait Retrieve the Print JobJob exceeds memory...wait Managing Print Jobs Accessing Printer DefaultsMachine defaults Copy defaults Printer defaults Force feed Form feed Printer defaultsCancel current job? Cancel current job Cancel current job Setting up Force FeedForce feed Form feed Cancel current job Force feedForced form feed? Forcing a Form Feed Auto Start Control Options Printer Driver Features File-Exit ContentsSearch Back Installable Options Printer Configuration Memory MB Offset Function Paper/OutputCopies Size Select PaperType Paper Tray Collation Sided Printing Output Destination Normal Layout Multiple-up Multiple-up Grayscale Image Options True Type Fonts Graphics Resolution Print Quality Overlays Overlays Print Overlay Creation Status Selected Overlay Status Fonts Installed Fonts Status Add FontsCopy Fonts to New Port Print Font Listing Watermark Watermarks Angle Content Position from center About Changing Printer Defaults Force feed Printer DefaultsForm feed Restore factory settings Printer Default Option Settings Description Test printDetect paper mismatch Maintaining the Product Cleaning the WorkCentre Pro Cleaning Control Panel, Keyboard, LCD Display Document Glass and Constant Velocity Transport GlassDocument Feeder and Output Tray Transfer Corotron Wire Shoulders WorkCentre Pro 421 User Guide Transfer Corotron Wire casing Customer Part Number Replaceable Unit Europe Ordering SuppliesSupplies Telephone Number Replacing the Toner Cartridge Customer Replaceable Units WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Close the Front Cover Replacing the Drum Cartridge Maintaining the Product WorkCentre Pro 421 User Guide Remove the new Drum Cartridge from the box Front Back Right WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Replacing the Ozone Filter Loading the Paper Trays Loading Paper Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product Select paper size Machine defaultsPaper trays Paper tray size Tray is now set up correctly and ready to use Loading the Bypass Tray Basic Troubleshooting Jam Clearance Access Areas Example of Paper Jam Troubleshooting Preventing Paper Jams Clear paper jam Close side cover Example of Document Feeder ADF/DADF Jam Displaying Error Codes Calling for ServiceCustomer Support Telephone Number Error Messages Error Messages and CodesError Message Description and Corrective Action Error Message Description and Corrective Action Service Error Codes ADU Basic Image Quality Problems Machine Defaults & Setups Changing Machine Defaults Auto paper Default paper trayDefault paper tray Paper Trays Paper tray size Time out TimersTimers Timers Standby mode Standby Mode120 Sleep mode Standby mode 240min 1minSleep Mode Time out Standby mode Sleep Mode 240min 3min Interrupt key EnableInterrupt Key Interrupt key Speaker volume Speaker VolumeSpeaker volume Alarm volume Department Codes Department code Setup of the Master Department CodeDepartment codes Master code Modify current codes Setup of individual Department CodesDelete all codes Print all codes Enter master code 1 or Enter department code Department number Enter master code Modifying and Deleting Department Codes Department number Deleted Department number Unavailable. Already assignedDelete Modify Retain Delete Modify DeleteModify Department number Enter department code Using Department Codes Printing Reports Default settingsPrint report Department code Settings reportDepartment Code Report Print report Settings Report To Print the Settings Report Settings reportSettings report Default settings Print report Changing the Initial SetupInitial setup Date & Time Initial SetupSetting Date & Time Hour Time formatTime Format Time format Month Format Date formatDate Format Date format Numeric Month formatName Inches LocalizationLocalization Localization English LanguageLanguage Language Machine serial number Machine Serial NumberMachine serial number Customer support Customer SupportCustomer support Customer support number Xerox Supply Number Xerox supply numberXerox supply number Network Network Menu Map Default settings Print report Initial setup Self test Self TestAutomatic Test Self test Individual test Auto testIndividual Test Individual test Print test result PrintTest ResultPrint test Auto test Individual test 800 Customer Support Number Xerox supply number Total print counter Machine revisions Machine Serial Number34300021932 Total print counter Machine revisions Xerox Supply Number 3980 Total Print CounterTotal print counter Total print counter Machine revisions Machine RevisionsMachine revisions Appendix a Safety Notes WorkCentre Pro 421 User Guide Agency Semko Safety Standards AL7 1HE Regulatory Information Appendix a Safety Notes Electricity at Work Regulations UK only Laser Safety Question Is Xerox equipment safe? Question What is the Electricity at Work Regulation?Question Is the Xerox equipment in my premises safe? Question I require records of all tests Certification to 1999/5/EC Send Header Requirements FCC RegulationsData Coupler Information Appendix a Safety Notes WorkCentre Pro 421 User Guide Canadian Certification Energy Star Environmental Compliance Appendix B Specifications Accessibility Machine SpecificationsHardware Configuration Machine Weight Europe Americas Copy SpeedCopy Magnifications Warm-up Time Bypass Tray Automatic Document Feeder Duplex Automatic Document FeederApproved Media Trays 1 Centre Tray Electrical SpecificationsFor Use in Bypass Tray Only GDI Print Driver Numerics Index Index-ii Index-iii Index-iv Index-v Index-vi Index-vii Index-viii