Calling for Service, Displaying Error Codes | Xerox 421 specs

Calling for Service

If the problem persists, contact the Xerox Welcome Centre or your local representative. The serial number of the machine will be required, together with any relevant error codes

For information on locating the serial number, please refer to “Customer Support” on page 1-4.

Displaying Error Codes

Press the [Stop] and the number 8 key at the same time to display the Error Code.

The Error Code indicates the location of the fault - refer to page 6-9in this section.

Customer Support Telephone Number

The telephone number of the Xerox Welcome Centre or your local representative is provided at the time of product installation. For your convenience and future reference please record the telephone number in the space below:

Welcome Centre or Local Representative Telephone Number:

# _______________________________________

6-6	WorkCentre Pro 421 User Guide

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Xerox 421 manual Calling for Service, Displaying Error Codes, Customer Support Telephone Number

Contents

WorkCentre Pro AL7 1HE England Table of Contents Copy Print Basic Troubleshooting Maintaining the Product Machine Defaults & Setups Appendix a Safety Notes Index Index-i Table of Contents-viii About This Guide Finding Information in the User Guide About This Guide Customer Support Conventions OrientationImage Orientation Portrait Feed Orientation Long Edge Feed LEFLEF Orientation Short Edge Feed SEF Italic Typeface Bracket Text TypefaceQuick Pathway Hints Related Information Sources WorkCentre Pro 421 User Guide Product Overview Using Department Codes Added FeaturesSystem Overview Ready to copy Paper Auto Enter department codeOutput Collated 100% Identifying the Machine Configurations and Components WorkCentre Pro 421E WorkCentre Pro 421DE WorkCentre Pro 421DEi European Product WorkCentre Pro 421DEi North American Product WorkCentre Pro 421Pi Components Bypass Tray Optional Additional Memory Control Panel Components and Function Keys Description Function PC LED Powering On Power ON/OFFPowering Off Power Save Standby Mode Sleep Mode Energy Saver Modes FeaturesMachine Status Features Key Default settingsMachine Status Key Machine status Machine Status Options WorkCentre Pro 421 User Guide Standard Features Lighten/DarkenReduce/Enlarge Paper Supply Copying Procedure Load the Originals If necessary, adjust the sliding guides to the paper size Document Glass Press the Features Key Select the Copy Features Enter the Quantity Press Start Select original size Using Job Interrupt Standard Copy Features Lighten/DarkenLighten/ Auto Darken Manual Toner Saver Lighten/Darken Options Reduce/Enlarge Reduce/ 100% Enlarge Auto% Preset% Variable% Whole ImageReduce/Enlarge Options WorkCentre Pro 421 User Guide Paper Supply Paper5x11 Supply 11x17 Auto Paper Original Type Original Type Options Sided Added FeaturesSided Output OutputCollated Collated/Offset Uncollated Done Press start to res ume Scan next original Pre ss start to res umeMaking Collated Sets from the Document Glass Sided Sided Options Bound Original Bound OriginalOff On Both pages On Binder Erase Bound Original Options Image Shift Image ShiftLeft Margin Right Margin Image Shift Options Edge Erase Edge EraseEdge Erase Options Up Options Booklet Sided Bound Original Off Image Shift Edge Erase BookletBooklet Off Annotation AnnotationNumber # # + Date & Time Annotation Options Build Job Build Job Change current settings Scanning into memory5x11 Scanning 001 Lighten/Darken Auto Edge Erase Off SettingEnd build job Stored Job Stored JobStore To Store a Job Retrieve To Retrieve a Stored JobRetrieve Store Transparency Heavyweight Paper Type Bypass Tray OnlyPaper Type Paper Type Options Menu Map Menu mapMenu map Printing accepted Default settings Changing Copy DefaultsCopy defaults Copy defaults Copy DefaultsCopy Default Option Settings Description Reduce/Enlarge Reduce/Enlarge Copy Default Option Settings Description Sides Imaged Print Printing Procedure Print DriversXerox Network Print Drivers Xerox GDI Print Driver PC requirements are shown below Create the Document Select Print Select the Printer Driver Features Print the Job Job processing...wait Retrieve the Print JobJob exceeds memory...wait Accessing Printer Defaults Machine defaults Copy defaultsPrinter defaults Managing Print Jobs Printer defaults Cancel current job?Cancel current job Force feed Form feed Cancel current job Setting up Force FeedForce feed Cancel current job Force feed Forced form feed?Forcing a Form Feed Form feed Auto Start Printer Driver Features Control Options Contents SearchBack File-Exit Printer Configuration Installable Options Memory MB Offset Function Paper/OutputCopies Size Select PaperType Paper Tray Sided Printing Collation Output Destination Layout Normal Multiple-up Multiple-up Image Options Grayscale True Type Fonts Resolution Graphics Print Quality Overlays Overlays Print Selected Overlay Status Overlay Creation Status Installed Fonts Fonts Add Fonts Copy Fonts to New PortPrint Font Listing Status Watermarks Watermark Content Angle About Position from center Changing Printer Defaults Force feed Printer DefaultsForm feed Restore factory settings Printer Default Option Settings Description Test printDetect paper mismatch Maintaining the Product Cleaning Cleaning the WorkCentre Pro Control Panel, Keyboard, LCD Display Document Glass and Constant Velocity Transport GlassDocument Feeder and Output Tray Transfer Corotron Wire Shoulders WorkCentre Pro 421 User Guide Transfer Corotron Wire casing Customer Part Number Replaceable Unit Europe Ordering SuppliesSupplies Telephone Number Customer Replaceable Units Replacing the Toner Cartridge WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Close the Front Cover Replacing the Drum Cartridge Maintaining the Product WorkCentre Pro 421 User Guide Remove the new Drum Cartridge from the box Front Back Right WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product WorkCentre Pro 421 User Guide Replacing the Ozone Filter Loading Paper Loading the Paper Trays Maintaining the Product WorkCentre Pro 421 User Guide Maintaining the Product Machine defaults Paper traysPaper tray size Select paper size Tray is now set up correctly and ready to use Loading the Bypass Tray Basic Troubleshooting Access Areas Jam Clearance Troubleshooting Example of Paper Jam Clear paper jam Close side cover Preventing Paper Jams Example of Document Feeder ADF/DADF Jam Displaying Error Codes Calling for ServiceCustomer Support Telephone Number Error Messages Error Messages and CodesError Message Description and Corrective Action Error Message Description and Corrective Action Error Codes Service ADU Basic Image Quality Problems Machine Defaults & Setups Changing Machine Defaults Default paper tray Default paper trayPaper Trays Auto paper Paper tray size Timers TimersTimers Time out Standby mode Standby Mode120 Standby mode 240min 1min Sleep ModeTime out Standby mode Sleep mode Sleep Mode 240min 3min Enable Interrupt KeyInterrupt key Interrupt key Speaker Volume Speaker volumeAlarm volume Speaker volume Department Codes Setup of the Master Department Code Department codesMaster code Department code Modify current codes Setup of individual Department CodesDelete all codes Print all codes Department number Enter master code Enter master code 1 or Enter department code Modifying and Deleting Department Codes Department number Unavailable. Already assigned DeleteModify Retain Department number Deleted Delete ModifyDepartment number Enter department code Delete Modify Using Department Codes Printing Reports Default settingsPrint report Settings report Department Code ReportPrint report Department code Settings Report To Print the Settings Report Settings reportSettings report Default settings Print report Changing the Initial SetupInitial setup Initial Setup SettingDate & Time Date & Time Time format Time FormatTime format Hour Date format Date FormatDate format Month Format Numeric Month formatName Localization LocalizationLocalization Inches Language LanguageLanguage English Machine serial number Machine Serial NumberMachine serial number Customer Support Customer supportCustomer support number Customer support Xerox Supply Number Xerox supply numberXerox supply number Network Network Default settings Print report Initial setup Menu Map Self Test Automatic TestSelf test Self test Auto test Individual TestIndividual test Individual test PrintTest Result Print testAuto test Individual test Print test result Customer Support Number 800 Xerox supply number Total print counter Machine revisions Machine Serial Number34300021932 Xerox Supply Number Total print counter Machine revisions Total Print Counter Total print counterTotal print counter 3980 Machine revisions Machine RevisionsMachine revisions Appendix a Safety Notes WorkCentre Pro 421 User Guide Safety Standards Agency Semko Regulatory Information AL7 1HE Appendix a Safety Notes Laser Safety Electricity at Work Regulations UK only Question Is Xerox equipment safe? Question What is the Electricity at Work Regulation?Question Is the Xerox equipment in my premises safe? Question I require records of all tests Certification to 1999/5/EC Send Header Requirements FCC RegulationsData Coupler Information Appendix a Safety Notes WorkCentre Pro 421 User Guide Canadian Certification Environmental Compliance Energy Star Appendix B Specifications Machine Specifications Hardware ConfigurationMachine Weight Accessibility Copy Speed Copy MagnificationsWarm-up Time Europe Americas Automatic Document Feeder Duplex Automatic Document Feeder Approved MediaTrays 1 Bypass Tray Centre Tray Electrical SpecificationsFor Use in Bypass Tray Only GDI Print Driver Index Numerics Index-ii Index-iii Index-iv Index-v Index-vi Index-vii Index-viii